Neighborhood Doctor

Reviews 12

SH

Sherry Johnson

On 8/4 I called and schedule my son a wellness visit and physical. The lady I spoke with stated that she had an opening for 4pm on Wed 8/5. I gave her all my sons information on the phone and let her know that this would be a new patient because his primary care no longer see his age. When I arrived there for my sons appointment. They took all of our information and after sitting in the waiting room for 10 min. the receptionist called me around to the desk. She said to me.....We have no appointment scheduled for your son. She then said...I asked you if your son name was Henry and you said yes...First of all why would I say my child name is Henry when its not and I gave you all of his information. Then I showed her my phone where I spoke to someone from that phone number for 6 mins the day prior. She told me NO, moved my childs papers aside and begin working on something else ignoring me. I was never rude, never raised my voice. I left out and called them back to speack with someone to file a complaint. I was sent to a voice mail and still have yet to receive a call back. Guess I have to take it a step further>

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Winston Russell

Worst office experience ever, brought my daughter in to get checked and during checkout the front desk person Bre became very confrontational and hostile towards me and my daughter because i asked how much a shot cost. she wouldnt tell me until i got upset and she talked down to me and made my daughter with a 101.6 fever very upset. and to add to it she was replaced by another staff member who was very nice and professional, but Bre continued to talk about us in the back and threaten us by and i quote" I got all yo info". this is so unprofessional and i told her if anything happens with my daughters info i would come after her and the facility legally. I will never take any of my love ones there again. absolutely the worst customer service in the healthcare industry that i have experienced. Bre is a terrible representative of your office and should be fired ASAP. If your thinking about taking someone you care about to this office, dont your Private medical information may be in jeopardy.

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Terri Turner

I have been going to the Neighborhood Doctor for over a year now and I have always been treated kindly. The PA I enjoy most is the Asian doctor (sorry, cant remember name) He takes his time with me and my family and seems to really care about our welfare. However, I have noticed that the waiting room has become increasingly un-kept. The chairs and benches are the most uncomfortable things I have ever sat on. The thin cushions on the benches are tore and dirty. Along with the floors. Its a shame that comfort and cleanliness isnt on their list for their patients who already feel bad. I am giving three starts because of PA.

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MI

Mike Brown

I had been going to the north location for about 5 years and had nothing but great experiences. I went to the south location today needing blood pressure meds. I checked in at 2 pm and at 3 pm after several people had gone in front of me that had got there after me I asked what the hold up was. The lady at the window told me she had called me and I wasnt there which was not true. They never called me and then after that called me to the window to inform me that I had a 300 dollar balance from 5 years ago which was also complete bs. Dr Wilkerson and Dr Sproles are great but the staff is terrible. Im looking for a new doctor.

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Peggy Campos

I have been going here for over 25 years. The doctors and PAs have always figured out what is wrong with me (physically anyway). Yes, some want blood tests and you dont always have to get them. But, if you havent had your blood drawn in years, it probably wouldnt hurt either. Ive tried other places Urgent Care, Care Now and they always want me to go to a specialist, but also charge me for their list of doctors. I went to Care Now twice and they wouldnt irrigate my ear or remove an ingrown toe nail. Come on, Dr. Pol could do better.

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Paul Antilles

Ill be writing a letter of formal complaint to Dr Alicia. The receptionist (if thats what you want to call her) seemed appalled I asked to be seen after waiting 45 mins and hardly being able to breathe. The doctor on staff needed to be convinced I was sick, despite the fact Im out of breath walking to the room. To top it off, as I was leaving another man came in and the receptionist put on her best frown and sighed heavily, I guess its hard work sitting down all day. Avoid this place.

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LA

Lavette Rhodes

My daughter had a sonogram on her neck two weeks ago and has been getting the run around on the results. Shes constantly told they are not in. she was told to come get results today but when she arrived, she was told they are not in. This is the worst experience for a doctors office weve had. You dont play with peoples lives like this who are eager to know what is wrong with them. I will be filing a complaint on this location.

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Melvin Diaz

Went in a few days ago and was great by a wonderful receptionist. The Medical Assistant was very sweet and well educated and was very easy to talk to. I was seen by a red headed female doctor which was a ball of energy and very much happy to be here and make her patients her number one priority. I would definitely make this my number one doctor and for sure recommend this place to my friends and family.

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PA

paul

Quick and easy. Copay and RXs are so specific to the person I wont consider that in my rating. The service from walk in to walk out was about 35 minutes. The place could use a bit of sprucing up but if you dont want to pay crazy Urgent Care prices and your medical needs arent IMMEDIATE then I do recommend coming here. Staff was friendly including the doctor and theres a pharmacy right next door!

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John Boy H

Bunch of liars. Told us they had to do a mandatory DNA test you have to sign for, then we get lab bills for thousands and we were not told about the costs upfront. This place should be shut down, and the doctors should be investigated for fraud. Do yourself a favor and go somewhere else. Jake, the north Arlington location closed due to non payment of rent. Tells you a lot about them.

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Rebecca Bazmore

First mistake I was supposed to see the allergist to talk about kids allergies. She never came back to talk to me, just left us waiting. She was supposed to be calling me to set up an appt, never happened. Third time visiting. Sat in the office an extra hour and a half because of incompetent office staff. The doc is good. The help is definitely NOT!!!!! Now I have to find kids a new PCP.

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TR

Tristan Vinson

The red head woman in charge is awful she thought that I was in there for drugs when I couldnt even walk because of a knee injury she scowled at me and then left before she could send my paperwork to get an MRI so I spend 24 hours in complete agony and when I did see her she made fun of my teeth. Very unprofessional and rudest woman Ive ever met.

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