|Address:||11615 Angus Rd #110, Austin, TX 78759, USA|
|Working:||8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed|
HORRIBLE EXPERIENCE - I had my wisdom teeth removed by Dr. Briggs & its been two months and Im still having complications. 1) The wisdom teeth removal is all "explained" in a video, which is more like an infomercial selling the procedure. It does not accurately convey the intensity of the procedure or give a proper suggestion for recovery. All this is done through a video & not thoroughly explained by the surgeon. 2) Very hard to reach for after care: Dr. Briggs is only at the Rose Dental Group location once a week! If you need to been seen for an issue that has emerged you must go to Georgetown. Ive spent a countless amount of time playing "phone tag" in order to get in touch with any one able to assist me with my arising issues. 3) WHAT REALLY HAPPENED: Dr. Briggs clipped a major nerves that caused EXCRUCIATING PAIN. She warned me of the potential of hitting a nerve, but never explained as a direct result there would be intense pain and the possibility of permanent damage. I STILL have chin numbness! 4) EVEN WORSE: I have been through 3 rounds of antibiotics due to internal gum infections. So, either the surgeon left a piece of tooth inside my extraction site or there were unsanitary conditions. TWO MONTHS OF AN INFECTION IN YOUR HEAD? This could be a more serious issue that they either have no intelligence about, or are just not telling me. FINAL THOUGHT: I REALIZE I MADE A HORRIBLE CHOICE IN CHOOSING MY DENTIST! DO YOUR RESEARCH ABOUT ANY PROCEDURE ON YOUR OWN & ASK QUESTIONS TO THE SURGEON ABOUT DETAILS & AFTER CARE!
I have an extreme fear of dentists and dental offices. Based on prior bad experiences, my anxiety goes through the roof anytime a cleaning is due. My old dentist retired and I wanted to find another one I could trust and would help alleviate my fears. I tried a few location and just couldnt find the right fit. An old filling came out so that forced me to have to find someone and fast. I read through reviews and came across Rose Dental. I took a chance and called for an appointment. They were able to get me in quickly and I was so pleased with how friendly the staff is. Plus they offer you a blanket, pillow and other options to help you relax. As most of you know, dental offices are freezing so the blanket was the best choice ever. I had to go back about 4 times over the course of a few months for extensive dental work. And yes it was because I always put off dentists because I just couldnt bring myself to go. I was also very surprised when Dr. Crow was my dentist. I typically chose male dentists but Dr. Crow was so kind and is always welcoming and helps me relax. For that, I am beyond grateful. If you are looking for a new dentist or are new to Austin, I suggest Rose Dental at their Angus location. Smile, your face will thank you for it!
I wasnt going to write a review but Rose dental actually sent me an email inviting this so here goes. I got all 4 wisdom teeth out a year and a half ago. The 2 lowers were impacted. I had drainage and what feels like swelling on the bottom lower "hole" from day one. Also have nerve damage with tingling and what feels like a persistant fat lip on the entire left half of my chin. The other 3 have extractions healed nicely. I told my surgeon about my problem with the bottom left about 3 months after the extraction and she did a scraping. I have continued to have what feels like swelling, drainage, and the nerve damage and have been in to see my surgeon a couple of times after that scraping. She says the X-ray looks good and will not take another look at it without more money from me. In other words, no more follow up on the surgery. It appears she wants to treat this as a separate problem, even though it has persisted since the surgery. Im not happy. I had a friend of mine have the same extractions of impacted wisdom teeth, from another surgeon, and he said he had 4 extra visits for actual shaving of bone spurs with no extra cost to him - as a matter of fact he said his surgeon didnt seem to mind at all. Thats my story.
Very conveniently located near my house. It is a very large practice, but patient load seemed to be handled smoothly. The hygienist did a fine job of cleaning my teeth. I did not find the staff as cold or rude as other reviewers. I did not feel quite confident with Dr. Sheltons recommendations. His exam was perfunctory, and he seemed worried about cracks on my teeth that have been there for decades. He wanted to schedule an overlay, but my other dentist said overlays dont work well & usually cause pain. This other dentist recommended a crown only when I start feeling symptomatic. What bothered me the most was Rose Dentals "double billing" to both my Medicare Advantage plan and secondary insurance, which means they got paid twice. I had to call them repeatedly to get this straightened out, for I need my secondary insurance to cover detailed, complicated exams & procedures on my teeth. I plan to keep Rose Dental for annual cleanings, but nothing further. I have a better dentist for my other needs.
I had been receiving services from Rose Dental Group for 2 years. The staff was never friendly or customer oriented. I should have stopped giving them by business earlier, but they were within walking distance from my house, so convenience played a role. My last visit was for a cleaning only. I was told they would need new X-rays in order to clean my teeth. I have great teeth and declined the X-rays to prevent unnecessary radiation exposure. The hygienist and Dr. were unable to provide any valid medical reason for the X-rays to perform a simple cleaning. I believe they were more interested in what they could charge me. The Dr. was not patient nor considerate of my concerns. Instead, she was demanding and rude. This is not how you treat patients/customers. I would not recommend Rose Dental Group due to their lack of customer service and patient empathy. No one should feel bullied into receiving any treatment or product he or she is uncomfortable with.
A Private User
I showed up for my appointment about thirty minutes early because I was a new patient and knew there would be paperwork to fill out and the like. I was in the waiting room for an 90 minutes. There was nobody else in the place. Nobody came in and only one person left the entire time I was in the waiting room. When I finally got into the back, there was nobody there either!!! I saw a total of three people the entire time I was there. The other great thing about it... once they had finished their exam, this guy comes up to me in the dentist chair and asks me to come with him. He takes me in this little tiny room and tells me that I need $1500 worth of work AFTER my insurance. REALLY? I came in here for a cleaning. Of course, I needed everything in the book. I cant believe these people are still calling me after I filled out their survey and told the callers about my wonderful experience. Its been over a year, and they are still calling.