Swisher Dental

Reviews 3

KI

Kirstie Clark

Not having been to a dentist for about 5 years, I am dealing with some extensive work that could have been prevented had I overcome my fear of the dentist chair. I found Swisher Dental on a FaceBook group that highly recommended her office after asking for input on great dentistry. I suffered an abscess over the weekend and reached out to her office during the Super Bowl. They immediately messaged me back. Not only did they answer all of my questions but they came in early for me the next morning to be seen. Being 39 weeks pregnant, I knew that I would have to be referred to a specialist and that ended up being the case. However, my experience at Swisher Dental was amazing. I am highly impressed by not only Dr. Thai, but her staff as well. I was greeted my Shandel and Tanya when I first walked in. Both women went above and beyond for me. Their chairs MASSAGE YOU, GUYS. I was immediately relaxed when I sat down. Dr. Thai came in and checked me out. She told me that she could do the work but would prefer I see a specialist who does only root canals so I could receive the best service possible. She could have just taken my money and not cared about the well being of myself and my unborn child. And with the amount of sheer pain I was in, I would have given it to her. She will be doing my other extensive work that needs to be done and my preventative care as well. Never have I immediately trusted a dentist from the first encounter. Her smile, and non-judgemental attitude towards my fears and self damage done to my mouth made it easy to trust her. I look forward to FINALLY having a forever dentist. ______________ Side notes: 1. My insurance started on the 1st of this month, yet I have not received my card information. Those who have insurance know that it is damn near impossible to get clear information and if you do not call the "correct" branch, you get nowhere. I was told 5 times that I had to wait 2 weeks to receive any info because my info "Wasnt in the system yet". Its funny how they are quick to take our money but dont want to assist further with information. Anyways, Tanya, at the front desk is a complete angel. Explaining my insurance situation, I dont know ANY other employee at a dentist office that has gone as far as to call my insurance agency, and somehow get my group number and information!!!? I had waited 7 days to get info from the HR department and she somehow got my information without me even asking. I thanked her over and over again. These ladies know how to take care of their customers past just the visit. 2. Swisher had asked for a release from my midwife to get treatment done. My midwife sent it over during the Super Bowl so the office would have it first thing in the morning. At my appointment today with my midwife, she told me that Dr. Thai had personally called her to ask about me and to discuss possible treatment when she was headed in early for my appointment. I had no idea. What other dentist would go above and beyond like that?? I had no idea they had even spoken. I am just floored by this office and look forward to working with them for many years to come. THANK YOU SWISHER DENTAL TEAM AND DR. THAI!

ST

Steve Cannon

COMPLETELY DISSATISFIED I have been to this office twice. Both times there was a huge communication problem. I was referred by a family member who is quite happy with Dr Thai. When I called Swisher Dental for the first time to schedule a routine hygiene appointment, they were friendly and eager to get a new patient on the books. A few weeks later when I arrive for my appointment I was given a thorough exam and a treatment plan of some needed dental work, including some fillings. At this appointment the only problem was I did not get my teeth cleaned as I expected. I was told I would have to make a second appointment for that. This made me a little unhappy and I expressed that they should have told me that over the phone when I originally scheduled the appointment. So I made another appointment for the cleaning and also a couple of small fillings. The treatment plan had some major work that needed to be done, as well as fillings, but I told them I would have to wait on that until I could afford it. So I returned for my second appointment and got the cleaning and fillings. At this time I scheduled the next appointment for a routine cleaning. A few weeks later I started having pain and called to get an appointment to have the problem tooth pulled. This extraction was included in the treatment plan given on the first visit. During this call I am told that I will have to go to another dentist office because they don’t do that there. This is the first time I have heard of a dentist who cannot extract a tooth, but I say FINE and I go to an oral surgeon to have the tooth pulled. Now a few months later I am due for the second cleaning so I called the office to find out when my appointment was as I lost track of it. I am told that I was taken off of the books because I told them I was unhappy with their services and I would just find another dentist. The only problem is that I have been unhappy with the lack of explanations regarding what I should expect during either one of the visits, but I was happy with the services. So the receptionist said she would talk to Dr. Thai and find out what was going on. The response to me was Dr. Thai does not think that she and I are a good fit and I should probably find a new dentist. So now I have to find a new dentist wait another month to get in. They lied to me about why I was taken off the books and to top all of that off the tooth that she did the small filling in is starting to hurt again.

DE

Debbie Heiser

Wow! The reviews were RIGHT! In my search for a new dentist I was hitting road block after road block. When I contacted Swisher Dental I was weary from all of the phone calls between dentist offices and my insurance company to find someone that would accept my insurance and was rated highly. Swisher Dental was the FIRST office to offer to stop the phone tag and call my insurance company to iron out things for me. After I made my first appointment I had an "emergency" issue with two broken molars and I was brought in the following morning even though the schedule for the office was tight. I was filled with anxiety as I had never had to go to a dentist while in distress or when in pain. I was treated so well by EVERYONE from the front desk to Dr. Thai. The staff recalled personal details I had given them like my work schedule, past experiences and what I was hoping to accomplish when seeing Dr. Thai---even a couple of days later! I was seen in the office timely and spent almost 3 hours there but not a minute of it was due to delays by the staff or Dr. Thai....they were getting down to work! The atmosphere was just what I needed to calm my fears and apprehension. In fact, truth be told, I shared quite a few laughs with the staff and Dr. Thai. Did I like getting two crowns? Heck no....but I left feeling such relief. On my way out of the office I even asked for a couple of hugs from the precious ladies that worked there to relay my appreciation of their kindness. That very same day I referred a co-worker to Dr. Thais office and they made an appointment.