Midway Hollow Pet Clinic

Reviews 5

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Monica Miles

I have been going to Midway Hollow for 7 years, but I will never go back after my recent visit. My dog, Louie usually sees the other Doctor; however, she recently left the practice and moved out of state. Louie had several lumps removed last week and Dr. Carroll insisted I stay until Louie was anesthetized. I thought it was odd, but I didnt think too much of it. Today was staple removal day. Because they forgot to cut his nails back last week, they told me they were planning to put him under today to remove his staples and cut his nails back. I scheduled a drop off for this morning. When I arrived to drop him off, I was told that I would have to stay until Louie was anesthetized again. They werent able to do this for another hour, so they put me in an exam room so I could work and wait. Poor Louie did not understand what was going on. When Dr. Carroll entered the exam room, he flattened himself against the door and asked me to muzzle Louie. Louie was wagging his tail and giving kisses to the Vet Tech. I typically muzzle Louie DURING the exam because he is scared of the motorized lifting stainless steel exam table. They went ahead and anesthetized Louie and I asked what time I should pick him up. Dr. Carroll said he needed to be picked up no later than 11:30 because he couldnt go to the kennels in the back. I asked the Vet Tech if something had happened the last time Louie had surgery to make Dr. Carroll so afraid of him, and she said no. She said Louie always behaves. She said Dr. Carroll is just afraid of Pit Bulls. Seriously!! Louie hasnt done anything wrong! When I came to pick him up, he was alone, laying on a towel on the floor in an exam room. He couldnt walk because he was barely waking up. We had to carry poor Louie to the car and he howled the whole way home. Im so upset that Louie was treated differently just because of his breed. He has never snapped at Dr Carroll or any of his staff. I dont understand why he isnt allowed to stay in the kennels. He did last week, and many other times....without incident. If Dr. Carroll is truly afraid of Pit Bulls, he just shouldnt treat them. His behavior was completely unprofessional. On top of all this, when I called to get the pathology results, Dr Carroll told me that he forgot to send it off He apologized for the mistake, but that doesnt change anthing about the way we were treated or the fact that Louie had surgery so we could test the lumps to see if they were cancerous. He went through all of this for nothing! I will not be going back!

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Tess Farmer

Dr. Carroll and his staff are absolutely wonderful. They all strive to make your pets experience while at the vet, positive and minimally invasive. The care and compassion, and the instruction they have to share is unsurpassed by most pet health care providers. They focus on the whole family, your pet, first and foremost, but you as well. Dr. Carroll and staff, actually give you the time of day, because they really care about quality and compassionate care. During the time Ive come to be associated with them for just over six years, theyve helped us with regular healthcare and referrals when needed. I appreciate them so much that during the past couple of Holidays, put them on our Christmas list and treated the whole office to lunch, to show our gratitude for their ever consistent care for our pets. Today, Ill see them as we take our beloved male border terrier, Woody to them to be cremated and I know they will, as always be there for us. We moved four years ago and remained loyal clients, because their level of care is so superior. We cant think of anything more wed want from our pet clinic than what weve received and will continue to in the future with our other little female border terrier. Dr, Carroll, on behalf of Annie & Woody whom you took such great care of that their lives were long and full and also from Colin and I and little Nelly who youll likely see again with some sort of well check or otherwise, we cant find words to reflect our gratitude that you make them(dogs) and us feel as if we are getting the best there is to offer. As I tearfully craft this review, thank you all. ***This is being added to supplement our previous post, within a week of losing our beloved Woody, our little Nelly fell suddenly ill and we took her to Dr. Carroll, she transitioned to gravely ill and in her final hours was attended to by he and his staff as she lost ground rapidly we lost her 8 days after losing her brother Woody. Our hearts were devastated from their loss. In February 2016 we adopted two border terrier mix rescue dogs and continue to take our pets to Dr. Carroll who as always provides the best care available and at reasonable cost as well. We now have a female with a heart murmur, that we stay on top of and a blind male who has an amazing adaptable spirit, their care is always foremost with Midway Hollow and staff.

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patricia edwards

I have lived in Dallas for 22 years and only recently discovered that a place like Preston Hollow Pet Clinic existed. Until now, I was developing a very low opinion of vets in general due to the terrible experiences I have had regarding the unnecessary price hikes and over charges for little things. I have 2 dogs which has made it a nightmare. Last week my little white Schnauzer Winston had to have his eye removed because of side affects of going blind from a stroke this year. He is doing great and I cant say enough good things about how happy I am I discovered this clinic. They make it possible to own a pet again! I wish there were more clinics like this around! I can finally take my dogs to the vet without worrying about money over their health. My dogs thank you very much too.

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richard whitesell

I have been with Dr Carroll and Midway Hollow for 5.5-6 years now after switching Dr. s for my dogs. I have found the Staff, doctors and facilities to be top notch. It is a true Vet not some over priced BS place that over charges and gives great people service and didnt know crap about my dogs and then all my family switched !!!! If you want a Dr with great service for you pet , fair prices and will bend over to help this is your place ! Not only has Dr. Carroll become our Dr but our friend as well as the entire staff !!!! Again a million thanks to you all and thanks from Fred, Franklin and The Bear !!!your the best !!!! As always with regards, Richard W

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A Private User

I moved from Whiterock Lake to Preston Hollow and had to look for another vet for my cat in that area. I am happy I found Dr. Carroll and his team. Not only was I able to receive and appoinment the same day but the practice is very clean and well organized and the staff helpful and friendly. Dr. Carroll and Misty took care of Pinta: they where so kind with her and careful that she did not get nervous at all, which is unusual for her being at the vet. You can tell they deeply love pets and it touched me. Two thumbs up - I can definitely recommend this pet clinic!

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