Smile Heroes Dental & Orthodontics

Reviews 8

MA

Matthew Rutkowski

Short version: SMILE HEROES IS AMAZING. A++++. Highly recommend!!! Long version: Just moved to the area and two weeks ago, my three year old son woke up with his face, swollen on the right side. Needless to say, it was a trip to urgent care because it was Sunday and there were no dentists open. He had an abscess tooth. Antibiotics were prescribed and we were told to watch throughout the day to see if the swelling went down or grew worse. By the next morning we were noticing a slight worsening and so on the the E.R. we went. (I preface all this to give you the best picture of a family, scared for our little boy and unsure what to do or where to go). The E.R. doctor told us to get a dentist, right away. Here I am, completely at a loss. I do a quick Google search and there is Smile Heroes with top ratings and stellar reviews. "Sure," I think, "this is the internet. Its easy to pad the opinion to get clients." I called to gauge the atmosphere and was greeted by a friendly receptionist. More than that, I explained my sons dilemma and she was legitimately concerned and intent on getting us in as soon as possible. Im feeling better. Heres at least one person who seems to care and not put on the clinical robot facade. Okay. Onto the Dentist... WHICH WAS AMAZING <--- (two times amazing!) First off, the setting is brilliant. The dentists have made the place to be a sort of gaming center, which immediately engaged my children and stifled all those scary dentist fears. The kids played, we filled out the paperwork in peace and the staff was incredibly helpful. My wife was able to go in the back with my son. The dental assistants were very gentle with him and with her concerns. And then Dr. Pham was in to see them within a few minutes. He was very kind and thorough in his examination. He identified the problem and recommended we get my son in that very evening to take care of the tooth. So my wife comes back that night with my son and he is happy to go back and play! Unfortunately for him, there was not much play, because the dentist was incredible efficient in getting him back and settled in a room where my wife held him while a movie played. All my wifes questions and concerns were addressed. The procedure was extremely quick. My son was well taken care of, throughout, and Dr. Pham even called that night and the following morning to check on him. Dr. Pham has a gift of empathy and patience that put us all at ease. He is REALLY GOOD with children. He and his wife even came out to chat with us after our sons check up, just to get to know us. I cannot recommend this establishment enough. These people legitimately care, which is unfortunately not something you find in many businesses, today. Everyone on staff is respectful and friendly. Such a wonderful experience. My family is so blessed to have found Smile Heroes.

---

KE

Kelly De Castro

My experience at Smile Heroes has been amazing thus far. Walking in the front door I was immediately greeted with a smile and a friendly hello. After filling out the necessary new patient paperwork I had a chance to look around, comfortable seating, mini movie theatre and a game room...super cool! I was escorted to the back to take some X-rays which were quick and easy. After X-rays I was taken to the exam room where I met with Dr Phan who did a full evaluation and advised a treatment plan. She was very helpful, explained in detail and even showed me pictures of the problem areas so that I could see for myself some of the issues. I have already returned to begin my (painless) treatment at Smile Heroes, Dr Phan has a gentle hand and made sure I was comfortable the entire time. I recommend Smile Heroes to anyone looking for top of the line dental work and an all around great experience!

---

MO

Monica Cruz

Amazing service! From getting texts to remind me about my appointment ahead of time, which is so convenient cause I forget everything, to the DAs who are all so energetic and friendly and so polite. The facility was clean, upbeat, great for kids and interactive. The wait time was practically none, the Dr took his time, wasnt rushing to the next patient, spoke to me and made sure I understood. He also showed me with a camera where exactly I had cavities and it was great because I actually understood what he was talking about. I changed my sons dentist from Sol Dental, to Smile Heros and I am so glad I did! This experience was just so much more welcoming and my son loved them as well. I HIGHLY recommend them!!!

---

VE

Veronica Dominguez

.My son loved this office the moment we walked in. Its a kids heaven and a parents dream. Both doctors are amazing and very friendly. The staff is also amazing. Everyone cares for the patients, no matter what age, like a person and not just a number. The front office is great allowing the kids to relax before they go in, whether watching a movie, playing on the game systems or watching the fish in the beautiful aquarium. My son enjoyed his entire visit. We love that his pediatrician, Dr. Talamas, recommend this office. The kids get to watch a movie play while getting their services done and a plus, parents are always allowed in the back. I will recommend Smile Heroes to all my family and friends. AMAZING!

---

DE

Devin Love

I was very skeptical at first to take my children to a new dental office seeing that theres practically a new office opening up on every corner. Ive experienced many offices that just want to make money and dont care about the actual well being of the patient. Well I must say I was very impressed and 100% satisfied with my visit. I loved how I was able to be in the treatment area with my kids and the Dentist was very friendly as well as their dental assistants. Everyone there really seemed to enjoy working there which made my experience that much better. I will be taking my kids back when its time for their next visit and will recommend smile heroes to all my friends and family.

---

JU

Julia Read

What first brought me to smile heroes was a great promotion that was given to me by a very friendly outreach team member, I was able to get a free dental visit when I brought in my child. I was in search for a new office so the timing was perfect. My kids loved the atmosphere and had a great time while they waited which wasnt very long I might add. Everyone was very friendly and knowledgeable. I knew I wasnt going to be able to get any treatment done since I didnt have insurance. I loved how willing they were to still help me and give me options and they werent just trying to take my money. I will be returning and also recommend to everyone I know.

---

SH

Sheena Williams

Wonderful facility very clean and tidy in the waiting room. Kid friendly with lots of activities for the kids while they wait. The staff was polite, helpful, and professional with positive attitudes. The atmosphere is relaxing and enjoyable. My daughters felt very comfortable with their first visit to the dentist. I was happy with the whole experience. Professional with positive personality and genuine care for patients (not a long wait to be seen). Love Smile Heroes Dental and Orthodontics

---

SU

Susan Gandara

Drs Phan and Pham are awesome! As an older one, Ive been to MANY dentists with years of experience but these two surpass them all! They are superbly skilled in in the latest treatments and procedures and explain them clearly. Their care is truly unique! Just as a plus, they are beautiful to look at - yes, MODEL beautiful!! The staff makes you feel welcome from beginning to end, even calling the next day to ensure there are no problems or concerns.

---

---