Valley View Pet Health Center

Reviews 4

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Bob Consor

As a business person I know how important it is to have good reviews and the last thing I want to do is post a negative review about a business but the horrible experience I had at the Valley View Pet Center today leaves me little choice. A few weeks ago,I made an appointment to have my two cats come in for a wellness examination. The morning of that appointment day I called the center to confirm and they said I did not have an appointment, and that the doctor does surgeries on that day. While on the phone with the receptionist who had the demeanor of an IRS collection agent, I forwarded them an email showing them the offer from them for the appointment and my email acceptance of that appointment. In a very indifferent non apologetic tone she said we can schedule you for another day. I did reschedule and that day was today at 12:00 for one cat and 12:15 for another (I have the emails to prove it). When my wife and I arrived at 12:11 PM, 11 minutes late (4 minutes early for the second cat) after taking a wrong turn on Valley View Lane I was greeted by the receptionist with a stone face, monotone voice, no smile and a I could care less that you are here attitude. I was told that if I had arrived at 12:00 the doctor could see my cats and that I would have to make another appointment and come back. I told her what an ordeal it was to travel with two cats all the way from Plano Texas and I apologized. She said the doctor had just gone in to surgery a few minutes ago. I said how would the doctor been able to see my cats if he just went in to surgery. She continued to blame me. It appeared to me that they were behind schedule, very disorganized and looking for an excuse to get me out of the way and off the schedule. I am a Physician and would want to know what was going on at my front desk and that I was losing goodwill and money because I had staff that had attitudes, indifference to the success of the practice and lack of an ownership mentality. I would have fully understood if she said the doctor had an emergency, is in surgery and would you be kind enough (with a smile on her face) to offer me another opportunity for another day especially if she showed some compassion other than acting like a prison watch guard. Chances are I would have found the doctor to be excellent and very skilled but I will never know and he will never meet me because of the uncaring rude attitude of an employee, who by the way was training a new employee who seemed very embarrassed about the way my poor experience was going. I found another doctor a few hours later, spend over $500.00 at his office and now have a professional relationship with my new Veterinarian. Employees come and go but hopefully the doctor will read this review and make changes in his staff or at least their attitudes and save his practice from financial ills.

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Ginny K

I am incredibly pleased with the service my cat and I received at Valley View Pet Health Center. My cat suddenly became ill one night and I panicked because I did not have a veterinarian in N. Dallas. I called VVPHC first thing the next day and they were able to schedule and appointment with me that morning. Upon arrival the staff was very friendly and welcoming. We were promptly seen by a tech, then Dr. Landers. He was extremely gentle and compassionate towards my terrified cat. He treated her as if she was his own animal. After the exam and specimens were taken, Dr. Landers stayed in the room with me to await the results. He talked to me in detail about my cats symptoms and what the possible outcomes could be. He also spoke to me about the importance of a proper diet and regular health screenings to prolong a healthy life. My cat was administered medication and I was told we would be contacted within a few days for the final results. The checkout process was smooth and easy and the price was very reasonable. I left the clinic feeling very relieved and confident with the care she received. Within two days I was contact by Dr. Landers and given the results of the test. We will be returning in two weeks for a follow up visit and I am in no doubt that we will receive the same care and attention as the first visit. My cat has noticeably felt much better and I cannot thank VVPHC and Dr. Landers enough for their help. We now have a vet clinic in N. Dallas and I will never again have to panic about where to take my beloved animal. Many thanks from the bottom of my heart!

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Kurt Copeland

I found a new vet. I discovered this place after leaving my former, less competent, less capable vet. If you have questions, they take the time to answer in detail and to your satisfaction. They are friendly and knowledgeable. They know what they are doing. Dont be put off that they may be busy when you first walk in the door...they are busy because they are good. The prices for the procedures Ive had paid for so far have been comparable or better than the previous place I used who were not nearly as capable. They are well equipped. I got a call after I dropped off my very ill cat asking me to authorize x-rays so they could determine the actual issue. They called me with the results of the x-ray in HALF AN HOUR! My own doctor has never been that fast. They can tell you the scientific name of whatever youre discussing and still explain it in plain language on any level so that even your kids can understand. They recommended several various products for ridding my yard of fleas and tell you which are the best and why...regardless of whether they sell that product or not! They want you to have good results. They arent there just to squeeze another buck out of you. On top of everything else, they can also make house calls for not much more than a regular office visit. It really is affordable. I didnt actually have them make a house call as I took in each my pets to their center but its always good to know its an option. Valley View Pet Health Center is definitely my new vet.

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Chris Eger

We had contacted Dr Landers to help us make our dog Blackjacks last moments as peaceful as possible. He came to our home, and was so kind and professional. He gave us all the time we needed, we did not feel rushed at all and he was quiet, calm, and reassuring. He gave us all the information we needed about the euthanasia procedure, what to expect. Blackjack died very calmly, after a long struggle with nasal cancer. He was at least 15 years old, and had a very happy life and was a beloved pet and member of the family. He died surrounded by his human family, and his pet brothers, loved to the very end. We had a private cremation, and his remains were placed in a very nice wooden box, sealed, with his name on a brass plaque. When my husband went to pick up his remains, the staff were welcoming and kind concerning our loss. We also received a thoughtful and kind pet sympathy card from Dr Landers and his staff. Thank you Dr Landers and staff for making a painful and difficult time bearable and as good an experience as is possible under the sad circumstances. We will contact you again when our other pets need to make that final journey. Chris [Eger] and Patrick Sparks

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