MEDICAL CLINIC OF HOUSTON, L.L.P.

Reviews 6

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Olha Morgan

I have been seeing 1 internist for about 30 years. He then went and became a consierge doctor. Knowing and loving this doctor for all those years really hurt when he moved on but trust me, I can COMPLETELY understand. Now the bad news, I really HATE having to call in for really mundane things that would be answered in two second by email. I can understand why you wouldnt want to give out everyones email - what chaos. However, why couldnt there be like a central email one could write to, and then that machine be able to either automatically or manually send the email to the proper person. No one outside of the office would know the emails and the emails would get routed very quickly. I cant believe theres nothing like this. The next bad thing, your billing really sucks! I saw a doctor on 1/17/17. This past Monday, the 30th of January, I think, I called because I wanted to give yall the majority of my deductible but was told that posting bills was backed up to the 5th of January. The bills are in no particular order so they couldnt even pull my bill. It was the first visit this year and I tried and tried to get this lady to help me and she tried and kinda tried and then it was no we couldnt do it. I even offered to come and help for nothing. Do you know how much paper you waste by letting the machine pay "across" bills and not "within" bills. I told, I think her name was Lilly that I wanted my bills to be paid within because I was tired of seeing my bill from January of 2016 every time I got a bill. Your system should give you the option of doing either within or across, I know I dealt with billing systems for many years. There is a note on my chart that says to be within. However, since a LOT of the bills are paid by the ladies checking you in and out, they dont see that note. All they do is put the money in and let the machine do what it does. You people need to get a grip on your internal systems. Thirdly, where is your portal program. EVERYONE has one now and my GOD how awesome they are. You can make appointments, see your medical history, SEND EMAILS, ask for refills, etc. You have built a beautiful ediface. Now its time to concentrate on your infrastructure. You are way behind your times.

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Moms Private

The Billing group treats patients as adversaries. In reviewing an EOB from February, it showed I did not owe a copay. Yet in the four months since, Medical Clinic Billing did nothing - neither refund my copay nor appeal the EOB. When I called to request a refund of my copay, English, the billing rep, asked me "How is the Clinic supposed to get reimbursed for line item [xyz]?" I said my EOB says I owe nothing and want a refund of the copay. She put me on hold then came back and said they were resubmitting the claim. No refund. I then spoke with the Finance Director, Stuart, who was also less than cooperative. He refused to refund the copay because the Clinic would appeal the claim. Despite his billing dept not doing their job back in February (neither refunding my copay as the EOB indicated nor submitting an appeal), he refused to acknowledge his department is not doing their job. He blamed Dr. Williams for the error. Stuart acknowledged the error was the Clinic’s, yet refused to refund my copay on the chance that the appeal will result in my owing the copay. I believe this behavior is unethical. Kelsey Seybold runs their billing department better. Business Management • Ms. Karen Rainey • Mr. Stuart Akeson, Director of Finance • David Glassburn, Director of Finance • Ms. Karen C Rainey, Executive Administrator • Ms. Karen C Rainey, Executive Administrator • Mr. Martin R White, Managing Partner Medical Clinic of Houston 1701 Sunset Blvd. Houston, TX 77005-1709

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Nancy Jacobs

There are seriously not enough superlatives for a review of the care I received from Dr. Magid. I was referred to him by Dr. Dean Smith, a hand doctor at Memorial Hermann. For a few years, whenever I went to a doctor and had my vitals checked, my blood pressure was consistently elevated. Since Im 95 pounds, vegan and a long-distance runner, the nurses and doctors always chalked it up to "white coat syndrome." After Bob Harper (one of the trainers on The Biggest Loser) suffered a near-fatal heart attack in the gym, I decided I needed to stop blowing off something that was potentially life-threatening. As one of the other reviews noted, he has an unbelievable sense of humor and uses it to reduce the inherent stress and fear that comes with seeing a physician. He ordered a panel of blood work and had me wear a 24-hr blood pressure monitor which bore out what I already knew. Not a shocker. A week after he put me on a low dose BP Rx, my follow-up reading was normal. I am both relieved to have gotten over my fear to get this handled and grateful to have found a fantastic doctor in the process. If you need a PCP or internist, go see Dr. Magid - you wont regret it. I have never felt so well taken care of (ha ha - sorry to end the sentence and my review with a preposition!).

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Susan Helgeson

I love the doctor. Ive been going to this clinic since 1986, but I have to complain about the telephone system. Doctors should be able to be contacted directly, not through a central switchboard. But when you do get to the doctors office, the messages are excessively long. Today I tried to leave a message for a nurse and was cut off after giving my name and birth date as instructed. Not even enough time to give a phone number. There needs to be some capability to communicate through email. My concern today was very minor but I had information the doctor asked me to get. There was no way to just leave the information on your phone system. I had to request an apt because then at least Ill get a call back so I can explain.

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Hassan AlSebaa

We decided to stop dealing with this clinic for being extremely rude with us, they hold us in the building for the payment. We had an issue with the insurance because my wife became the primary holder for her policy recently and the insurance company did not update her profile. The front desk lady was uneducated and extremely rude, she made us like laires and I saw her laughing on us when she was calling the other lady afte we told her that insurance fixed up the issue. Also, Dr. Khatri does not provide us with enough details if we ask her, she just wants to stay for a few minutes and leaves. I have never felt there is time for a patinet. Basically, rudes and not helpful.

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Linda Torres

We picked Dr. McKee as my husband internal medicine docotor and Ihave to say we are very happy with him and this office. Parking is attached and is only $5 plus they were able to do my husbands labs in the room, EKG, and CXR all at the same location with very minimal wait time. Dr. McKee is growing his practice but we loved how he spend very good amount of time with my husband, never seemed in a hurry and was very plesant to conversate and explain things. I would only recommend his MA to smile more and show she is happy to be working with patients. She seemed mad or maybe she didnt like us, but other than that awesome office.

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