Premier Rehab Physical Therapy

Reviews 6

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stephanie stevenson

I wish I could have had the great experiences the others did, but I did not. There are several reasons why. To start off, my physical therapist, Kaitlyn, was great. BUT, more times than not, she was overbooked. I rarely...maybe once, no more than twice, received one-on-one help from her. Dont get me wrong, the assistants were great, but when Im paying to see a doctor, I want to be seen by the doctor...and Im sure my insurance and surgeon would agree. Secondly, it felt like an oven a lot of the times. I realize the people who work there may be chilly...but to be honest, they are there for us...the patients. We are paying for a service. Most of the time it was uncomfortably hot and stuffy. Lastly, the front office person (I dont know her name) needs some training. Again, more times than not, she showed she did not have the skills to work in her position. A few times I stood there for at least eight to ten minutes while she did something else without even acknowledging me. One time I saw another patients financial business and NAME right in front of her. Not professional and what about HIPPA? Was my stuff shown? The final straw was the last time I went. I paid my co-pay and she said I owed for the last time when I cancelled my appointment. I told her I cancelled because I had the flu, and they were aware of that. She said she was not aware and would have to talk to Ellen. Someone WAS aware, however, because I had and still have a message on my phone from Premiere that said they hoped I felt better and wanted to schedule my next appointments and get back on track. I told her I was not going to pay it...what do you expect? Did you want me to come in with a 102 fever? Really? She said she would still have to talk to Ellen. I was beyond mad at this point because this was one of those times I had to wait...with no acknowledgement...and then this? Arguing with me?? So I left...with no physical therapy, although I paid for it...and nothing since. No apology, no call, nothing.

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Gene Shire

I suffered a badly broken wrist and elbow a little over a year ago. It was too painful to do much of anything with my left arm/hand. I could not grip a doorknob to open a door, or raise my left hand much higher than my waist. Thanks to the Team at Premier I now can drive, open doors, tie a necktie and do just about anything I was able to do prior to the injury. I did not realize the high degree of education, training and continuing education necessary to become and work as a physical therapist. Moreover, experiencing the therapy myself, as well as watching others who were in similar circumstances, I observed that the profession also requires a Saintly degree of people skills and commitment to help people recover from injury/illness. These professionals have to do things that may cause occasional discomfort, while at the same time endearing themselves to the patient and understanding the occasional outburst. I witnessed these skills displayed continually during my time at Premier. Thank goodness there are people in this world like Ellen and her staff who have the knowledge, willingness and personality that motivated me to do what was necessary in order to restore the use of my left arm and, to the degree possible under such circumstances, make the process enjoyable. I enthusiastically recommend Premier Rehab to anyone needing physical therapy. The professionals at the NRH facility rehabilitated me to a degree well beyond any expectation I had. As a matter of fact, I am using my left hand while typing this. A year ago I would not have believed doing so would be possible. The entire staff is friendly, professional and fun to be around. Most importantly, they know how to make you "more better!!" (I know, exclamation points are like laughing at your own joke, but I digress...) Again, I offer the highest recommendation possible, yet it may not be enough. I also thank the group, and that likewise fails to adequately express my gratitude.

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RUBY HENLEY

I have had the misfortune of having multiple problems over the last 3 years and have been a recurring client at Premier Rehab at the Davis Blvd location in North Richland Hills,TX. Each time I have had a successful outcome. Ellen, Lori and Brad as well as the interns are constantly helping and guiding clients through the rehab program that was designed for them following a thorough assessment on the initial visit. No one stands around acting as if they would rather be some place else. They are all knowledgeable in their field and versed in the latest techniques in physical therapy. They are conscious of your limitations while still encouraging you to do your best to regain your health and mobility. In addition they are friendly and welcoming. Over the years I have gone to a number of physical therapy clinics and I can honestly say Premier Rehab, located in North Richland Hills, is by far the best that I have visited.

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Nona Leek

I was very pleased with my physical therapy experience after having back surgery 6 months ago. Linda Downs was an exceptional therapist. She was very caring and listened intently to my complaining through the pain. But she has helped greatly in putting me on the road to recovery. She explained every aspect of the therapy to insure that I understood each exercise and the purpose of it. She listed the exercises that I need to continue at home to complete my recovery! All the staff at the North Richland Hills location were exceptional and helped me when Linda was unable to assist me. They were all great in working with me and getting me the sessions that I needed! I have nothing but praises for Linda, the staff, the equipment and the dedication they had for me in my therapy for my rehabilitation. I want to thank them for their guidance through my PT!

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Lisa Campbell

I had rotator cuff surgery in Nov 2014, first surgery ever. I went to Premier Rehab because it is close to home. I met with Ellen the day after surgery. She was very understanding and gentle. I was in a lot of pain. A few weeks after surgery I found out from my ortho doctor that my shoulder was frozen and had to be manipulated before surgery and told Ellen. She expressed that was why it was so difficult for me to get my full range of motion back, but with lots of patience and gentleness from Ellen, I got it back, it took a full 6 months to achieve it. THANK YOU Ellen, I hope I never have to go through that again but I know where to go if I need Physical Therapy. The whole staff was wonderful. Thanks again to all of you. May God Bless each of you daily.

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Cordelia Mason

My husband Joe and I have both needed and benefited from physical therapy this year. We were fortunate to have Brad as our lead therapist. Everyone working at Premier is highly qualified and very helpful - but we believe Brad is the Best! He brings out the best in his patients. He makes you believe you "can do this!" And you can with his expert guidance. As a therapist, he is knowledgeable, he is patient, he is caring and often his encouragement gives you the final push you need to succeed. And when you do succeed - he is humble about the very important part he played in getting you "back in the game." We highly recommend Premier for your physical therapy needs. And we know you will find your Brad in the wonderful therapists on staff there.

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