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Benchmark Family Medicine

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5501 Gordon Smith Dr #500, Rowlett, TX 75089, USA


Category: Family Practice Physician
Address: 5501 Gordon Smith Dr #500, Rowlett, TX 75089, USA
Phone: +1 214-703-8100
Site: thpg.org
Rating: 4

Location




Photos 2

Reviews 14

BR

Brunno Covolan

Strongly recommend looking for a different location. Ive been there a few times and have constantly been displeased. 1st time - When trying to book an appointment they wasted my time with generic form information and refused to allow me to book an appointment until demographic and other non essential information was given. Even after I expressed I was short on time and would come early to provide any information they needed. 2nd time Waited almost an hour after my appointment time to see the doctor. if you are expecting to go in and out of the office with an appointment that will not happen. Terrible service.


A

A Private User

They are good about getting your appointment set in a fair amount of time. Sometimes the wait for the doctor is long, but its that way in most doctors offices. The receptionist can be pretty rude at times and likes to roll her eyes. Inflated ego for someone working the desk. The doctor I saw loved to talk about himself and not that much about his patient. He was very blunt, without much tact, but he got the job done. I only have to see the doctor for my yearly visit, so I try to ignore the rudeness. If I had to see the doctor often, I might reconsider this office.


JA

Jason Harris

My family has been going here for quite sometime but today was our last day. I showed up 13 minutes late for an appointment, admittedly that is my fault. After filling out my check-in form the front office guy goes back to see the doctor and comes out saying that I will have to reschedule since I am now 16 minutes late. Wow. I have sat in this waiting room for more than 15 minutes past my scheduled appointment time before due to the office being behind. My family and I will find another doctors office to goto, hopefully with better customer service.


SA

Sarah Meade

Ive been coming to Benchmark for my whole life! The doctor who delivered me was with them at their old office and this one briefly, but retired a few years back. I liked the staff overall, and their awesome facilities (on-site bloodwork, x-rays, allergy tests, etc.) so I decided to stay on and now have Ms. Goodall (PAC) as my primary physician and Dr. Parker when needed. Its a 30 minute drive but worth it.


WA

WarpedElderlii 1

Love PA Ashley Goodall. The whole office is well run and I love having a lab on the premises. The front office staff could be a little warmer and more welcoming, but thats my only concern. I like the online medical portal. So easy to communicate with my caregiver. The medical staff is great!


ST

Steve Hart

My family and I have been going to this group for 15 years. If my Dr. cant work us in, someone else will see us. I think they all are very good. Thankful for the after hours clinic, too. Its great to know you will be seen.


GA

Gary Wells

Our whole family visits this office and we love doctors here . Most of the time we chose to see Ashley Goodall who is awesome . She has seen my wife and through some very serious health conditions.


LI

Lillie

The staff is really nice and all of the providers are great. Always take the time to listen to you and what is going on. The after hours clinic is very convenient for my family as well.


SH

shadia awwad

been a patient here forever, Dr. Benny Mrnustik has been our family doctor for years. we LOVE him and the staff, theyre all so kind and involved. very hard to find these days.


A

A Private User

The receptionist that answers your calls is very rude. If you dont like your job find a new one. Overall to expensive


CH

Chris Pick

I liked the staff at Benchmark, loved the after hour care, and the fact it always seemed accessible. No complaints!


M

M Stokley

Good doctors, accept insurance, can see different doctor if yours is not available


KE

Kevin Collier

Other than wait times past appointment time, not too bad for Dr office.


A

A Private User

Has hours that working people can get in with.



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