Stone Oak Urgent Care & Family Practice

Reviews 4

KA

Karis Huot

I would give this place 0 stars if I could. I went on a Sunday and the PA who I saw was simply awful. After waiting over an hour in the waiting room in severe pain, I then waited another 30 minutes in the office while I could hear the PA talking to the other staff about how she likes chardonney, and was not a beer girl hehe and how she cries to Adele with her cousin while driving, how she cried during the last hunger games movie when the sister died and on and on in vast detail of her personal life. That was nothing more than frivolous to someone sitting in severe pain and has only very recently lost their actual sister. An urgent care clinic just isnt the appropriate setting for such high school behavior. As if she was at happy hour. Sitting there hearing that in that much pain made me feel so uncared for, especially after having paid the urgent care fee. She finally came in the room and greeted me, still giggly and giddy from her attention getting right outside the door. She apologized for the wait saying it was really busy for a Sunday, although I was still the only patient there the entire time. I let her know I have MRIs and Xray results if she needed to see them and she said it wasnt necessary. Mind you I never go to doctors unless absolutely necessary. She showed me a printout from some narcotic tracking program stating I had received a narcotic a month prior and if that was "what I liked to take" because they do not "do that there" I stated it was from the dentist after oral surgery and I didnt take it anyway but that I was new to San Antonio and hoping for a PCP (which I heard this place was as well) and possible referral or some advice on my condition. Since it is rare and not well understood but can cause severe nerve pain and paresthesia. She looked puzzled as to what SEL was and I explained and I informed her I was a nurse but do not know of good specialists in the area. She then went on about her mother in law needing a knee replacement, while examining her huge wedding ring looking so pleased with herself. It was as if a 16 year old cheerleader was playing doctor. She then asked me in depth questions about my personal work place rehabing her mother and how in my opinion would I think it would be for her, the pain, the downtime and amount of scarring from the surgical incision. I felt like crying and then she wrapped the visit up by asking if I wanted a referral to a pain clinic. She had no regard for my well being and pain, I would have been happy to not have been treated like a drug seeker at the very least. She was rude, uncaring and offensive. This PA is a disgrace to her profession and makes all well meaning physicians look bad. Id like to think if she would have just read the MRI results she would have taken me seriously but it was apparent she had no intention of working or giving attention to anyone but herself. I left the office in tears and was humiliated.

---

HO

Hope Jimenez

I visited this office based on the recent good reviews. Front office very nice. I was a walkin. The wait was 30 minutes HOWEVER. That was thanks to another patient. Who came in after me. She had an appointment for 2:45 and there was already 2 infront of me waiting for an hour. She actually called the office while in the waiting room twice wanting to know why she had to wait if she had a set appointment. And the man before me as well had a set appointment. Was very dramatic. So after she got called they called me shortly after ( the man before me with set appointment still never called) the nurses were fair. Weighed me placed me in a room. Another hour goes by the nurse finally pops in to do vitals and why I was too be seen. She left saying doctor would be in. My husband got annoyed stepped out for water and the nurse broght us some. And she asked if we had been seen by the doctor. I got annoyed we been in there 50 mins...slap another 35 mins later he comes in and sighs asking why I am there.. I tell him. And I tell him what Id like done and instead of taking a urinalysis I ask for blood tests he sighed again stating its all the same and it annoyed me that he did not want to do what the whole purpose was for to be seen. He asked if i had a pcp my husband explained we were new to San Antonio and the doctor I used to work for did my check ups. I think he realized then i knew what i was talking about. But yet he was not answering much of my concerns or giving me the time of day I paid for. Before he was done I told him I was trying to rule out ovarian cancer and he reluctantly decided to sign an order for ultrasound. He palplated me while I was sitting for 3 seconds and left. His nurse came in drew blood and that was it. I left 3 hrs later from when I came in and regretted it all. AND the guy before me was barely stepping out that office while we were pulling out the parking lot.

---

PO

Pocho G

Please read before you think about this place. My niece just got her stitches removed = $95 She went in, it took 45 minutes to get her seated in the doctors room when there wasnt a single person in the waiting room or inside, nurse took her vitals, then saw the doctor who put on his gloves, searched around for a magnifying glass, looked and touched on top of the cabinets and everywhere else WITH his gloves on, couldnt find his magnifying glass and said ,its okay, proceeded to start clipping the stitches, stretches out each stitch to where they start bleeding, snips multiple times, not caring where he cut, misses many times, doesnt check to see if he left stitches in my niece (which he left two), presses down on her wound with his dirty gloves while she is bleeding, rubs it, releases her without cleaning her blood or giving dressing. She said she asked for something to put on and he put a bandaid (A BANDAID). The bandaid was too small and the sticky part went over her bleeding stitches. Lots of pain for her and lots of frustration: My niece spent two weeks taking care of her arm the best that she could and she goes here... he made her feel like her hard work taking care of herself went to waste because he was not careful and didnt care about pain. I drove her there and regretted not going in with her. I thought it was be a simple painless procedure, but it wasnt. The wait, her hard earned money, and our time was not worth it. I feel very sad for this clinic and for the people it serves. Very unprofessional and I would not recommend this place to anyone.

---

A

A Private User

Dr. Gogu has a soft spoken and genial demeanor. Hes very likable and his facility is convenient and clean. Extended hours for urgent care and no appt. walk-ins as your PCP make this a one-stop shop thats no hassle with wait times normally 10-20 min. One thing that did bother me recently was an inquiry I made into assistance with weight loss. They offer a 6 week HCG/Phentermine/B12 "program" that costs a few hundred dollars and includes multiple weekly visits for B12 injections and monitoring. When I asked about a straight phentermine prescription (as HCG is questionable at best), they still wanted to charge me hundreds of dollars, calling the prescription itself a "program" as Id get some hand-outs to go along with it. Mind you I would still be required to pay my co-pay and the cost of the prescription itself. Their explanation was that insurance didnt cover weight loss yet they were still going to bill my insurance for the appt. When I asked what the out of pocket cost for an off-the-street, no insurance appt. was, it was 1/2 of what they were purporting to charge for the weight loss "appt". So I said no thanks as I felt like they were price gouging. Maybe this is a common practice but it didnt sit right with me. Will I go back? Yeah, all things considered, still easy access medical care and I like Gogu.

---

---