Renaissance Child Visitation

Reviews 4

SU

Suzanne Padgett

This place is so dishonest and manipulative. I overpaid $250.00 and all they will refund so far is $100.00 and this has been since the end November. I have even created a sperad sheet with all the visits, check numbers, and amounts. Now I have found out since both my childs father and I were required to pay %50 of the costs they gave him 3 to 4 visits for free. Also that he has had unprofessional conversations with Mary Trujillo claiming she has doctorates and that in her professional psycological opinion the only reason I am wanting supervised visits is because I want to hurt our childs father or only wanted him to be a sperm doner. He was ordered supervised visits because he was in violation of his probation it had nothing to do with me. One day Mary Trujillo was yelling at me on the phone so loud everyone could hear what she was saying. That was at the beginning of our expierience. She came out weeks later grabbed my hand and held it like i was her best friend and I could smell alcohol on her. The office is filthy and reeks of cigarette smoke. She also had the odasity to talk very derogatory and meanly about me right in front of my 2 year old child. Telling me that she knows my child better than i do, telling me she needed a nap before going there when my child hasnt taken naps since she was 13 months old. Saying that we need to change the time to 2pm instead of 11am. I tried to explain my child goes to bed between 8 and 9 pm and sleeps until 8 or 9 in the morning so it would be more likely for her to be cranky at 2pm rather that 11 when she has only been up for 2 or 3 hours, but she was insistand she new my child needs better than me. I kept my mouth shut until my child was taken inside then I told her that if she was ever going to speak to me that way again she should wait until my child was inside. Her excuse was that she told me to shut my car door, the tempature was 90degree that day and shutting my child in a car with windows up was not an option, not to mention the fact my child was already in tears because she did not want to be there. Then she told me that if I did not take my negative review off line that she would include it in the court report and sure enough she did. So beware if you post a negative review about this company and you case is in court she will add it to her review. Also in her review she did not include any of the problems that had occured one of which I had to pick my child up after only being there 20 min. Another thing she didnt even write my name she wrote a different name in refering to me. They dont care, they are very manipulative. I would suggest to anyone needing supervised visits to go to WillWinn because I have had a great expierience with them so far, and they seem fair and honest.But most of all my child wants to be there a heck of a lot more that Renaissance. The reason now has changed why supervised visits are needed, our childs father assaulted me right in front of her and there now is a protective order. It breakes my heart because I dont want it to be this way but I cant change him, but I will protect our child and I believe whole heartedly Willwinn and I have the same goals, they are honest and delightful people to deal with and i really appreciate the service they offer.

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A

A Private User

Where to begin with these people? Such unethical behavior, poor security, crappy environment, and the owner, Merry, has actually lost her license... look it up on DOPL. Here is my full review that I originally posted on Yelp: Where to start with these folks... they are just the most unethical and horrible people I have ever dealt with. This is no exaggeration! I am not a parent to a child who has used this place but I have witnessed the results as an unbiased observer and I would NOT RECOMMEND this place. All the reviews that say that they are only out for the money and that they will violate court orders in order to make more money is true. They will try and bully parents to schedule dates outside of the court orders just to make a buck. Ive actually witnessed the fallout of Merrys unethical behavior when she intervened into a child abuse investigation and thereby jeopardized the police investigation. Luckily a protective order was still issued by the judge, despite Merrys involvement. The supervision of the kids is minimal and the note-taking and reports are laughable to the extent that Im not sure these people have degrees in anything- they certainly cant write proper sentences. Also alarming, is that they dont care who picks up your kid. They dont check ID and they basically just walk the kid out of the building and you better hope that you are there first before some other random stranger picks them up "on your behalf." A public school has better security than this! I dont think your kids will be safe in this environment, especially if you are involved in a complicated custodial situation with psychological or physical abuse involving the kids. Be prepared to find a good family therapist to work out the issues that will be brought up at this facility. The staff seems to be uninvolved and jaded about the whole thing and it is really frustrating to see the lack of respect and care for the kids. This is just the tip of the iceberg. I have so many other stories of this place putting children at risk and placing them in harmful situations.

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MA

Margaret Brown

Highly unethical and they were caught LYING IN COURT! They told the court my son was stocking them and their client during a supervised visit with their mother - which we were not - and luckily my son kept the receipts from our purchases across town to prove it. They regularly disregarded court orders regarding timing, location, and who could be present. They didnt even have a cell phone number to call the supervisor when an emergency came up. Their notes were pathetic, there was never a report written, and none of the visits were even recorded - even though it was promised at the beginning. Dont believe what they tell you at the beginning, it will sound like they will promise you the world. But then the lies and all the bad practices come out. Do a thorough inspection of the place before you commit... ask to see the video equipment, ask to see an example of notes taken. Ask if they have specific itineraries. Ask if the supervised parents can bring whomever they desire. Look around the facility, hopefully it no longer smells like cigarette smoke. Look to see what type of toys/entertainment is available for the kids. Do your due diligence and Im sure you will immediately look elsewhere. And, make sure you keep records of where you were when the visits take place. Dont let them lie about you in court either.

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SI

Sione Fonua

We werent court ordered, just utilizing their supervising services. Wow Ive never been treated SO disrespectfully. Trevor the coordinator we worked with was awful. He would set up the worst possible appt times for me not caring if I said it wasnt a good time or not, then act like I had broke a commandment if I was even 5 min late, even though the place was over an hour from my house in traffic and Im bringing 4 kids up there. It was a huge mess- I seriously feel bad for people who have to use them! Finally my ex was allowed to make a seriously damaging comment to my 7 yr old which gave her a melt down that night (that she had to choose between mom and dad) and my 2 yr old had a horrific night terror after the first visit. Not only that but he scheduled 3 - 1 hour appts across 3 separate days - making it so I had to drive way up there 3 days in a row just for an hour visit each time.. I mean come on. We are paying for this service - why cant you make one 3 hr appt?! They were so incredibly rude and because we had church and were running late for our last appt (which I called out I might be late for because of church) he cancelled the visit entirely! My kids were devastated and so was I... and again we were just using their service for convenience not becsuse we *had* to use them.

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