Visual Health Doctors of Optometry

Reviews 5

AN

Andrew Nuckols

I had an old pair of glasses -- they were fine. I got new glasses from this place and it has ruined my life. Reading causes huge headaches. Driving is hard. Working requires me to take off glasses and move computer screen around. If you are young and your glasses prescription is easy, this is probably an okay place, If you are older, they can really ruin your life (they pretend to care but they really dont care). Edit: Thanks for the response. Unfortunately I didnt see it because of the way Google puts my activity at the top of the reviews. I have already gotten rid of the progressive lenses. I was told they were not made properly and also that I do not need them. I dont know if the new glasses will be any better -- but I will update this when I get them. Edit: I finally got my new glasses from a different place -- and it seems to be true that I did not need progressive lenses. Yes, I cant read up close as well as I used to but with the correct prescription (one lens was off) and things adjusted properly -- everything is fine. I ordered a pair of computer glasses -- but I dont really think I even need those. I think the problem is that if you come back and complain about progressive lenses people just dismiss you because they think you need more time to get used to them. But I dont complain that easily. The glasses I got had a lot of problems. So I hope this helps. I would suggest if someone comes in and complains about their glasses, ask them to close each eye and see if one of the lenses seems wrong - and then retest them if it does. Maybe I should have been more persistent -- but I did come back twice to try and resolve the problem.

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A

A Private User

Im writing this review with my new computer/reading glasses, without moving my head up and down to focus on the screen or keyboard. (My regular glasses are high end progressives). I read all the reviews and was somewhat skeptical. sounded to good to be true. But they are right. I thought I needed new glasses since I had a very difficult time to get anything sharp within a 6 to 20 inch distance. Due to having progressives I had to move my head to find the "sweet spot", a very narrow area where I could see things clearly. I explained my situation to the staff and they recommended to try the glasses Im now wearing. They took the time to explain how they work, how my current ones work and it all started to make sense. I did not need new glasses, my vision was just fine. I needed to supplement the ones I had. Since I already took my glasses off while reading, or doing any close-up work, it would not make a difference. When I put this new glasses on the first time it was WOW!!! and more. It was incredible. The first time in years I could see clearly within this range without taking my glasses off or moving my head. The staff got it right, they made the right call. Through out the whole hour I spent there I felt never pressured to buy. Kat explained how they work, I digested all the information, selected a frame, got measured and my problem was solved. Im 61 years old and dont write many reviews. Here I had to. With a no nonsense approach and no peddling stuff I got what I needed. There was no: Oh, you gone a love these glasses, etc! Just explanations! I love that. So, a thank you to all off you.

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PO

Poppy Seed

Its all about money. They dont actually care about their patients (unless you continue to pay them to care). This place is all about sales, hence the 3-month policy to find the perfect contact lenses for you, or you pay more. (Which, actually, nobody informed me about, until it was too late.) One of my prescriptions is okay, the other is not.. this has nothing to do with my vision, rather the prescriptions and the doctor who made them. After my initial $160+ appointment, they wanted to charge $50 for the doctor to check her prescription. The secretary lied over the phone by telling me she had to "check with the doctor" and later transfer me to the doctor, when in reality she was talking to a sales person, to whom I was transfered instead. And oh my goodness, all the white lies the sales person was trying to use justify this extra fee! For example- 1- its the doctors "time," which makes no sense, since I didnt go back after my 1st appointment. 2- "a lot can happen in 3 months." No, not if you are a healthy adult. My vision hasnt changed in 10 years, but they were trying to convince me otherwise, telling me that some people get a new eye exam every 6 months... what that has to do with me, Im not sure. 3- trying to convince me my annual check up is "just around the corner" ....aka 5 months from now! Also, the doctor accepted another patient during my appointment. Rather than wait and help me understand how to wear lenses, I had to see a sales person, who would finish the appointment for her. Not going back.

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KE

Kelly Weeks

UPDATE: The practice administrator saw my original post and called me to personally apologize for my experience and got me in to see one of their doctors out of Fairfax (at no cost). They gave me a much better prescription and even let me try out contacts in two different prescriptions in one of my eyes (since I was on the border between the two). I appreciate the professionalism in resolving this for me. Would recommend the Fairfax office. ORIGINAL: Would normally assume that they just had a bad couple of days at the office, but reviews indicate that other people have had similar experiences. I went in for my annual contacts exam (as a new patient) and was given a very blurry prescription - it was so off I swapped the trial contacts they had given me for me old ones immediately when I got home. I called them and asked if I gave them my old prescription, could they order that. I had to come in again for a brief visit and they agreed to order my old prescription. When my new contacts came, they had ordered the wrong prescription and I have to go back again to get the correct ones. I have switched eye doctors multiple times (because of insurance/moving), and Ive never had anyone give me the wrong prescription before. Pretty sure my old prescription is slightly weak too, so they really missed the mark, but Im also not willing to keep going back and forth with this place to find a better prescription. Will definitely not be coming back.

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CH

Chris

The made it all good and got my son the correct lenses. Shouldnt have taken any thought but I am glad they did the right thing. The doctor gave my son the wrong prescription (and it wasnt even close) and I had to go back today to get a new exam and return the glasses we bought. The visit was so my son could get new glasses and contacts for sports. We bought glasses from them even though the are about three times the cost of other places because they seemed nice and did the exam for us. After getting adjusted to contacts we went ahead and purchased a years supply (90 pairs) from an online service, of course not realizing it was not the correct prescription and his vision was not near 20/20 corrected. Because we open the two boxes containing 90 lenses each, we can only return them for a 50% credit. We have 88 pairs left...........again that are the wrong prescription because of the doctors error. I plan to ask that Visual Health take the 88 pairs of contacts I bought and allow me to exchange them for the correct ones. If the doctor had provided the correct prescription this would never have happened. I will follow up later this week and either praise them for doing the right thing or to let you know how it turns out.

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