Patient First - Short Pump

Reviews 5

MA

Margaux Schrager

Thua review is actually for the Patient First on Parham Rd. As my review below states, I dont live in Richmond and therefore am unfamiliar with the area and got the locations mixed up. When I learned I mixed up the locations i copied and pasted this review to thw Parham Rd page, but I cant figure how to delete this review, so I guess its staying: I had been feeling very ill overnight with flu-like symptoms. I was visiting my bfs family (not a good time to get sick) and am thus unfamiliar with Richmond, but when I woke up the next morning I told him I thought o should go to a local urgent care. He took me to this one, and the service was exceptional. There was no wait (which is unpredictable and largely out of their control, but still was obviously a compliment to my positive experience there), the receptionist was very sweet and treated me very kindly. The nurse was a hoot and also extremely nice and his sense of humor kept my spirits up. Everyone was very thorough. They first did a throat culture to rule out strep, then they took blood work, and they even did a chest x ray. Dr. Martinez was very thorough and explained the results of my blood work and chest x ray to me, and specified what the levels meant for each item of the blood work and how and why this was informing his diagnosis. When asked if I wanted to get my Rx in house with them or whether I would like to get it filled externally, I asked him how long it would take to get it filled through them, and he said not long at all. Well he was right! The meds were in my hands before I ever left the examining room. From beginning to end, my experience here was wonderful. The staff are genuine, caring, professional, and polite. 24 hours later I am feeling so much better, thanks to them!

---

FA

Fabian Vargas

THESE PEOPLE DONT CARE AT ALL ABOUT YOUR HEALTH, THEY JUST WANT TO CHARGE YOU AND YOUR INSURANCE FOR NOTHING! A few months ago we went to Patient First and they gave my wife an inhaler to try for her Asthma. She eventually ran out so we called Patient First to get a prescription, they said she had to go in. This of course they do to charge a full doctor visit to write a prescription. O.k. fine. So we go on Tuesday, she gets the prescription. On Saturday the nurse calls and says she didnt go for her follow up on Thursday, I tell her we were not told she had to go, she says she didnt go and she has missed 3 follow ups (which of course doesnt make sense). I tell her that nobody told us to follow up and that she doesnt have shortness of breath, we just needed the inhaler and we got it. She says she has to go in for a follow up on Sunday, I tell her she cant she has to work and she tells me "well if she doesnt come for a follow up then shes not getting any more inhalers" so I tell her are you seriously holding my wifes inhaler hostage? Are you blackmailing me so we can get a prescription so my wife can breathe? Is this a medical facility or what is it? And the she just hangs up on me! I understand that for these people this is a business, they dont care about your health. I understand that you have to go in every 3 months or so to get your prescriptions refilled and so they can charge a lot of money pretending to care about a human life, thats fine. But we just went in 4 days ago, do you really need to call us and threaten my lifes livelihood so you can charge a few more hundred dollars with a fake follow up? STOP THE GREED!

---

JE

Jennifer Mills

I took my mother there who was visiting from out town. The blonde patient registrar at the front desk had very little customer service skills, her eye contact was poor and monotone personality. She was not directly rude (verbally), but her indirect language was poor. Then my mother was taking back for vitals and the gentleman was nice, but he didnt seem to have patience when dealing when my mother wasnt understanding directions due to her dementia. The wait was no time at all in the exam room and the older male doctor came in and was friendly, but at the end of the exam after the xrays it seemed like he was done with us and ready to send my mom out the door with no answer and just told us to go to her primary doctor. Overall I felt like I was getting HMO care and they really need to work on their customer service skills and be more compassionate towards dementia patients. It really saddens me to see dementia patients be talked to like they are incompetent and are children. My mother has been a nurse her whole life and helped triage patients out of 911 and patients in war along with years of service working with vet soldiers at the VA hospital. I work as a nurse as well and its so sad how the health field in whole treats our elders. If you need a physical or just basic flu shots then this place should suffix for service, but I dont think its right for elderly patients. The technician who did my mothers xrays has superior customer service and is an asset to the practice. She was very patient and kind to my mother.

---

RI

Rick Hayward

In January I visited the Patient First for what I thought was an ear infection. The doctor treated me with an antibiotic that cost $30.00. After finishing the medication the problem persisted so I went to a specialist. During a five minute examination he identified the problem as being a fungus, not an infection, and treated it with a topical powder (which cleared the problem in a couple of days). He also explained that I could take antibiotics forever and it would have never corrected the problem as it was not internal. I contacted Patient First and told them I didnt think I should have to pay their bill since I had been misdiagnosed. The specialist also provided them with his documentation. It took them 4 months to determine that they appropriately treated me, saying that the situation could have changed in the 13 days between their and the specialist’s diagnosis. They wouldnt listen to my explanation that the delay was to allow me to finish the antibiotic they has prescribed. They may be cheaper in some cases but what benefit is cheaper when they dont fix the problem? Really POOR SERVICE. I contacted an attorney but he said the $115 they wanted was less than the expense of a fight. So much for "docs in a box".

---

PA

Pamela Maxey

I saw Dr. Yan on Sunday March 20th...walked in complaining of shortness of breath due to what I believed to be a fractured rib in my right side. They were great about rushing me back due to shortness of breath and the nurses and medical assistants were great, even the receptionist, however the doctor obviously listed to NOTHING I said about rib pain and ordered a chest xray which only focuses on the lungs!!! Of course my lungs were fine and the doctor diagnosed me with bronchitis. I did get some cough syrup and an antibiotic. Asked for pain medicine and was told there was codeine in the cough syrup. Still being in pain I called my PCP and they sent me for the CORRECT xray, needless to say I have multiple (at least 4) fractures on the right side!!! If the doctor had just listened to my complaint of pain and not assumed I was a pill seeker I would not have had to suffer until Monday evening and she could have given me pain medication!! Now I remember why I always said Pt First is full of doctors that couldnt make it in the real world, I will not be going back!! Bettermed urgent care is farther but a much better facility and their doctors actually listen to the patients!!

---

---