Madison Optometric Center

Reviews 3

SH

Shannon Campy

Update: I went back today to pick up my contacts and to get reimbursed (an employee had called over the weekend to let me know about both). The owner assisted me with the reimbursement, was very apologetic, and offered some free samples of colored lenses for the misunderstanding. The situation was resolved in less than a week, which I appreciate. Rating increased from 1 to 5 stars, and I would probably come here again. Old review: I made an appointment to get an updated prescription for contacts. It started off fine enough. Inside is very nice, upscale. They even have a couple dogs there. Staff seemed friendly. Preliminary eye tests were fine and the woman doing the tests was pleasant. And then it goes downhill. I prefer to use 30 day sleep in contacts due to their convenience and they are usually cheaper. Doctor did not introduce himself, and pretty much went right in to saying how horrible 30 day contacts are. Not that I disagree with him, but his tone was very matter-of-fact and, in my opinion, rude. The eye exam went fine, but felt rushed, like he had better things to do. He told me I had some protein build up on my eyelids due to wearing contacts for prolonged periods of time, which I was not surprised about. He recommended a drop to take to get rid of it. I got my new script, and a pair of contacts and bottle of solution. He wanted me to have daily wear contacts, but I insisted on 2 week wear contacts (I would have wanted 30 day wear, but I doubt he would have let me have them). He seemed annoyed that a college student would choose the cheaper 2 week wear contacts. Then came time for payment. I have Delta Dental vision insurance. I reviewed the Delta website and confirmed with the office that they accepted this insurance. They referred to it as a "discount" insurance (i.e. poor people insurance, which its not). I asked them if they wanted to see my card, which they declined, saying that "we have it in our system." My total bill came to $300 (80 for eye exam, 60 for contact fitting, 160 for contacts). They stated that my "discount" insurance was not very good, and therefore did not cover any of the bill. I took it at face value. I later confirmed with Delta that I should have only paid $20 (10 for visit, 10 for contacts.) For those of you who cant math, thats $280 I did not need to pay, which is an incredibly significant amount for a college student who pays for everything herself. Delta called the office and told them to submit a claim to them for the amount and to call me into their office to be reimbursed. Delta was also surprised that they did not want to see my insurance cards. I better be getting a call from the office to be reimbursed the $280 I shouldnt have paid, or another call to the insurance company will be made. Word to the wise, know how much you should be paying with your insurance before you go in, especially if its a "discount" insurance, otherwise they will screw you over. Also make sure to have perfect eyes and be a perfect contact wearer, or be made to feel crappy because you like to sleep in contacts and be cost-effective.

KE

Keyi Cui

The male eye doctor is really impatient. Since this is my first time to get contact lenses in USA, I am not sure the price for daily, bi-week or month modality for contacts. When I asked him about this, he just shrug and replied I dont care. This is very impolite and makes me feel Im asking dumb questions. Also, this store asks for $35 if you want to know your PD (required if you want eyeglasses online) and your eye exam is covered by UW-Madison insurance. They know you wont buy eyeglasses from store and only want to get information and buy from another place. This is outrageous. The prescription card they gave me is handwritten and I can barely recognize the scripts. Why not using a printer or anything which can be better for customers? The employee seems doesnt want me to know my prescription because he replied really impatient when I asked him about what it is on my prescription card. This is rude. As a student of UW-Madison with insurance, I would definitely not come back since I didnt get the information I should know beforehand and not be treated as a valued customer. By the way, I got a free PD test from another optical store. This PD test is really simple. I definitely will not pay 35 bucks for it. This is crazy. Or maybe this store is only for rich people, not for international student like me, although international students need to pay much more tuition than others. And I can afford it. I just dont want to spend money at crazy store. Regards of the response from the store, I dont want to argue anymore as a customer. But I want say I feel like they treat like a crap if you dont want to spend money in store. --------------------------------------------------------------------------------------------------------------------- As the owner replied for me, I want to justify some points here. Firstly, we are customers and we paid for this through the insurance! This is not free! We pay for our insurance and it is our benefit! Whatever you say about international students are taking advantage of SHIP, that is what we paid for SHIP. You are the provider which SHIP or all of us trusted to assign our eye exam to and you failed it. Your impatience and arrogance just made me sad. How could it happen? I am so disappointed about this experience. I have no meaning to discredit your store but I have my freedom to speak out about the truth. I am open to police if you think I am discrediting you in any illegal perspective. I am pretty confident that everybody agrees that as a customer we need a little basic respect! Our international students should not be treated with arrogance and impatience!

ME

Meg Fisher

I stopped in and was browsing their selection of eyeglasses, and overheard a manager talking to an employee. The manager was incredibly disrespectful and demeaning. I am all about supporting local businesses, but refuse to support any business that treats their lower ranking staff (that typically do most of the heavy lifting in a retail setting) like they are disposable. SAD! Response to owner-- what does my review have to do with 3 others or a situation I know nothing about? My husband and I both separately own and operate our own business, and I was raised by successful parents that owned and operated their own businesses. We have all come to find success, and NEVER found it talking to potential clients the way you choose to on these reviews. Instead, thrived on criticisms and made situations right. Or parted ways professionally and with civility. Instead of responding in rude, defensive ways to every negative comment on your business, take note. Is business that bad, that you need to go in and respond in a rude manner to every single person that doesnt like your store? Smart business decision. Point blank, there was a red headed, female employee treating another one of your employees like crap. As a business owner, there is no excuse for that. Hence, my negative review and why I walked out of your store. Until you can successfully change the first amendment to the Constitution, best of luck in your ridiculous legal pursuit against my negative google review. Ive screenshotted this and emailed this to my attorney. I cant wait to get his phone call and laugh for 10 minutes straight.