Lake Country Eye Care

Reviews 3

HE

Hedy Yan

My husband and I had a bad experience with the billing of the Lake County Eye Care. After the eye check, we used our HSA account to pay for the expense. The HSA sent a check directly to the facility. We also called the facility to inform them that the check is on its way. The receptionist said they will watch for that. In 2 weeks, I got a call to pick up my husbands contact lens. When we were there, we were told that they did not receive the payment. Therefore, they cannot give us the contact lens. Our HSA company said the check is sent. Well, I made another 2 phone calls in 2 weeks to check if they receive the payment. Each time they told me that they did not. Finally, we just went there again and paid with our debit card. The thing made me so frustrated is that later our HSA told us that the facility has cashed the check one month ago! However, they kept telling us we owed the money and made us double paid. I called the Lake county Eye care again. The lady said she would check with their billing department. The next morning I received a call that they would return the credit to our debit card. Not a word of apology through the entire time. Seriously, what kind of business would cash a check and not take a look where it comes from or what is it for? If we dont follow up with our insurance and HSA account, we would end up double paying. It is really unprofessional. The OD Doctor is very nice. Just the billing part is frustrating.

TR

Troy Yopp

Shame on me. I did not check the price of my eye exam prior to making appointment. I have $225 a year to spend on exam and contacts. After the typical exam for $50 I can buy 6 months of contacts. After my exam at Lake Country and them having no idea what my bill is so I can decide how many contacts to order I leave buying nothing waiting for a call. The next day they call and say my exam is over $250. Wow welcome to lake county. I will never go back or bring my family. I will go back to Waukesha at Vision Works get better service and save $200. This place is highway robbery.

JO

Joan Folvag

I decided to go outside of my provider network because no one seemed to be able to get my reading vision correct, and I was tired of wearing contacts AND cheaters even though I have been an advocate of monovision for years. Dr. Dentz was wonderful and incredibly knowledgeable. I am happy to report that I can see perfectly far and near without the use of reading glasses!. They even worked with my insurance to cover most of the cost even though I was out of network.