AFC Urgent Care Hartsdale

Reviews 8

LO

Lou Salvador

My husband and I had been sick one after the other from New Years eve from severe cough and congestion which we thought was simply due to exposure to cold weather. But after my husband threw up twice last night, there was no way postponing to get medical attention for both of us. Ive heard about Doctors Express in Hartsdale so it was a chance for me to check it out myself now that we needed medical care. I was so impressed at the welcoming and immediate attention accorded us. Dr. Tugetman was so pleasant, thorough, and gentle with his examination on us. He even warned us that we will not like the swab he had to do but was necessary to determine if our illness was due to influenza as he suspected. Letting us know what to expect ahead of time definitely removed our anxiety. My husband even commented "That wasnt bad at all!" The long and short of it, we went to Doctors Express feeling glum but left with a happy face feeling much better and very thankful for the kind of service we have received. Marlene, the Clinic Manager, even searched for a pharmacy where Tamiflu was available since there is a manufacturer shortage after learning this from several of the chain pharmacies she had called. Miriam, the Medical Assistant, who took all of our vital signs and preliminary information needed and Kristin, the X-ray technician who did the paperwork on our discharge, were just as efficient in their field of work. I will not have second thoughts in recommending this urgent care facility to anybody who might need minor emergency medical attention.

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CO

Cookief F

Normally when I go to this location I dont have a problem. Yesterday (1/3/17)however, was a different story. I was left in the exam room for almost 45 minutes, waiting for the doctor to appear with my strep/flu test results. I finally had to leave the room myself and ask the doctor in the room across from me if someone was coming. I tried to make allowances for the fact that it was very busy in the office at that time of day (5pm), and I knew it took time to get the results, but 45 minutes is ridiculous! When Dr. Jankowska came in the room, she apologized, but said she didnt see my name because it was entered in a "gray" area on the screen and not in the correct column, thats why she didnt come in the room. Then, after asking me three times (twice by the nurse, once by the doctor) which pharmacy I wanted to use, the nurse/assistant sent the prescription to the pharmacy I requested, along with another one. When I went to the pharmacy I instructed the prescription to be sent to, I was informed that my insurance wouldnt cover it because it was picked up at the other pharmacy. I then had to call urgent care back and explain the situation, which the nurse/assistant apologized and said she would call and cancel the prescription at the other pharmacy. That never happened, and after waiting at my pharmacy, I ended up paying $34.49 out of pocket for antibiotics which I now have to attempt to get reimbursed by my insurance company. Unprofessional!!!

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MI

Michelle Brown

I brought my daughter in for what I thought was something very scary. I was a nervous wreck! When the doctors nurse came in, she mustve sensed my anxiety, because she got a very sincere look on her face and just sat down right next to me. She knew I was scared, and she just listened intently while I shared my concerns and frustrations. Once I was done with my "outburst", she just patted me on the shoulder, handed me a tissue box and said "dont worry, the doctor is going to take very good care of her" and smiled at me. I have never felt such compassion from a nurse before. And boy was she right! The doctor was very thorough and kind. He explained that it was NOTHING serious, and at the end of our visit, he brought me into his office where him and his nurse went over every detail with me. I felt VERY relieved. I couldnt have had a more positive experience. THANK YOU Treva and Dr Dirago!

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TH

Theresa Sudderth-Diakhate

As this was my first time to this facility, the staff were welcoming. However, as steps have changed for drug tests, it would have been very helpful had they explained the very detailed process BEFORE I filled out and signed the form. Because I exercised a habit which violated the test, I had to wait 2 hours to start the test again or risk my new job being informed that I REFUSED to take the test which is wildly untrue since I was there to TAKE THE TEST! My suggestion would be to place a sign AT THE TOILET as a reminder to not flush the toilet. There were way too many criteria to follow for a simple piss test; touch this, dont touch that, do this but dont do that etc. It was a bit much. A large chunk of my plans for the day were ruined. Otherwise, again, the staff was welcoming and accommodating.

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AN

Antonio Marciana

As a former ems / Firefighter ever thought that with my significant other suddenly having uncontrolled shivers, a fever of 102.0 and showing obvious signs of tremors and potential convulsions thought that the receptionist would think for one second that I thought her question of me 51 being the son of a 50 year old women was at all humorous then the nurse to state that I might be the father of my 50 year old significant other was funny as I now requested that I speak to the Director would go refused, I took my ailing sweetheart out this door and to a more serious competent doctor in Yonkers where she was evaluated with 102 fever and raising, potential kidney stones and the maltreatment she received. Maybe we will seek a malpractice suit.

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SA

Sadiyah Diane

If I could rate this place a negative 0,I would. I have been to this urgent care facility many times before and never had any complaints. However, the staff is alway new this 1 "Dr" tall,blonde,russian,heavy accent was very rude to me,and sadly made me feel worst than when I got there. She said she has 20 plus years in the field. I guess talking about a patient in the hallway where I could hear; has been acceptable over those 20 years. Ill tell you 1 thing, she inspired me to get healthy, so Id never have to return to her.Clean facility otherwise,staff basic service nothing special.Would rather go to an unkept, broken down facility and be treated like I was a human being, and not like I was on a episode of House.

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PE

PECOLA007

Absolutely wonderful experience! I needed an emoloyment drug screening. I was dreading the thought of driving to any of the super busy locations here in the BoX. The company asked if I would drive Ito Manhattan; obviously they arent New Yorkers. Westchester came up an an option. Ive gone to two places in the past years for testing also thru these medical travel companies. By far...hands down The Doctors Express UC office is thee Best. Pleasant staff greeting upon entry- clean smelling n comfy waiting room- nicely dressed staff- and best of all...Fast✨⚡️✨fast like lightening. Not bad for a quick stop by with no appt. Let me not forget the.. Parking lot spaces were wide open and available!

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JE

Jennifer Hiltz

I came here after an old scar became infected. The staff was very nice - constantly offering me and the person I dragged with me water and making sure we were comfortable. They gave me updates as to what was going on and when I would be seen. The doctor was very nice and explained everything he was doing as he did it. He had to make an incision to look for a possible foreign body that caused the infection. Even in the circumstances, I was incredeibly comfortable and never had any pain. They called in my perscription even before I left so I was able to grab it on my way home. I was in and out in under an hour. I would definitely come here again if the need arose.

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