Orange County Animal Emergency Service

Reviews 6

WI

William Hoyt

So I usually dont do this but I wanted to add my almost experience with this vet. This happened on last Friday. I woke up and my little old dog was having problems catching his breath and he could not hold his head up. He was 15 years old and I knew something was wrong. It was about 7am when this happened. He stopped breathing when I picked him up and I rushed him to the car and we raced to this vet office. We got there at 7:50am. I knew at that point my little dog did not make it but I was still hoping there was a chance to save him. I raced to the door and it was locked. I called the number and a very rude receptionist answered and said we are closed vet is gone. I said I had an emergency and my dog stopped breathing. She said there is nothing I can do we are closed you can go to Paramus if you would like. At this point I knew my dog was dead in my arms. This was later confirmed when I did reach a vet that was open. My dog was 15 years old and honestly most likely died before I even got to the so called "emergency" vet but it still pisses me off they closed early and such a cold demeanor about it to. Not so much as I know we closed early she tried to make me out to be the crazy one. To bad this is the only after hours vet in Middletown cause they should be ashamed of themselves. I lost my dog in my arms and while should have called ahead you try thinking about that when your dog is passing away in front of you. If your hours are til 8am stay open til 8am your a hospital.

---

A

A Private User

I called to bring my cat in. I told the receptionist that my cat was in heat (which she was), and asked if there was anything they could do. The receptionist said yes, and to bring her in, and it would cost $75. So I bring her in, and after waiting 2 HOURS, we finally saw Dr. Clark. Dr. Clark was very unprofessional and handled my cat like she was a wild animal in the zoo. Meanwhile, my cat is a 7 month old kitten. After the "examination" she told me yes in fact my cat was in heat, which is something I already knew. I asked if there was anything she could do, she said no and sarcastically said "I cannot stop her cycles." All I wanted was for her to be compassionate to the fact that my cat was having discomfort, and was scared to be at a vet that was handling her so maliciously. Then, after all of that, and a waste of my time, she charges me $81 and tells me she will not argue with me about this. To sum it up, they told me they would be able to help me, which they DID NOT (and in fact made my cat feel worse), made me drive there and wait 2 hours, and then said there was nothing they could do. On top of that, they charged me even more than what they initially said. It is my opinion that she is more concerned with money, rather than the well-being of our pets.

---

JE

Jessica Nelson

I gave them 1 star because giving them a 0 rating is not an option. My dogs got in a fight with a porcupine one saturday night around 10:30pm. With this being our first pet emergency I just Googled 24 hour pet hospitals near me and unfortunately this was the closest. We got there and the entire experience was horrible my one dog they took right away because of how severe he was. Awhile later they come out with the bill and of course it was some ridiculous number. If we didnt come up with the money they wouldnt even see my second dog who has porcupine quills all over her face and in her mouth. Also they already half way sedated her. That was strike one for me. Strike two they didnt even address my dogs by name or by gender it was the big dog and the little dog. The overnight vet you can tell he doesnt care about the well being of your pet. He treats them as if they are some wild animal you picked up on the side of the road not part of your family. I strongly suggest if you have a choice taking your furry friend somewhere else where they are in better hands. We will not be taking them back there to get staples removed from my pits shoulder.

---

Z

Z Marrero

We had the best Experience and care for your baby (9 weeks old Bully Pitbull) back in July. The staff was courteous and kind. Dr. Petkov was amazing w/ the care he gave to Achilles. We had our baby for one day before he showed symptoms of not feeling well. We rushed him to the Hospital where they diagnosed him appropriately, quick action w/ treatment but best of all the proper treatment. By the time we left the Emergency Room our puppy was already in better spirits and had more energy. At first I didnt appreciate what Dr. Petkov was saying but in the end, I understood he was being straight forward and honest as a Dr. should always be. We often dont like to hear things we dont want to hear but he is a professional that knows what hes doing to make the patient better and that he did. Thank you, Dr. Petkove and staff for such great care. I am not mentioning the bill because thats irrelevant. We paid for quality service to help your puppy get through his ordeal so it was worth every penny. We are thankful the hospital is located so close to our home and will definitely use them again if needed.

---

MA

Marty D

Dog had an abscess that was huge, they shaved the hair to see it better and left the bloody puss filled hair on my dog when they walked out to get me the "estimate" I had to use the things in the exam room to clean my dog off myself. Very rushed, immediately said he should be euthanized without confirming he might have cancer by doing a test my vet did for about $100. They gave me 10 antibiotic pills and charged $65. Same script from my vet was $20. Visit $129 my vet $58. If you choose to be closed in the day and open at night, dont rape people because we are desperate. You work the same amount of hours a week as they do and they do not rape people. I find this place NOT caring about the animal but only caring about the money. Period. Only good experience was the technician who was very professional, I felt the Doc was totally uncaring. He looked at a scrape my dog got when he was walking and his legs gave out so he fell on his face. He looked for 1 second, never touched it and said it was another abscess. My vet said it was a scrape from falling. HORRIBLE experience will never go again

---

JE

Jenny Azmitia

This was two of the worst experiences that I have ever encountered with going to an animal hospital. The first time my cat had a seizure and we had to wait for two hours for them to come in and tell us that there was nothing they could do. When I looked at the bill they charged me 6 dollars for waste disposal fee, which was them attempting to take the cats temperature, but failing and throwing out the cover for the thermometer. Tonight we went in because of our cat having a thorn in her eye. We waited an hour and a half for him to tell us that he doesnt have the proper equipment, but if we waited longer he could give us a cream after he takes a closer look at it. As soon as he said this my spouse took the cat and walked out since the first time they looked at the cat it cost us $150 for them to do nothing. Do not go to this place unless your pet has been poisoned since that seems to be the only thing that they actually can handle.

---

---