East River Veterinary Hospital

Reviews 17

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Claudia Mack

I first went to East River with a parakeet that flew into our yard and I was able to rescue. Dr. McKinney was extremely patient with both Keet and I, never having a bird before, he spent quite a bit of time educating me, making me feel much more comfortable with my new found friend. After a little consideration, I decided to take one of my 3 cats there as well for a 3rd opinion. My cat Kayla has had a "weepy" eye for a very long time. After going to 2 different vets, and trying a multitude of different options, Dr. Licata tried an entirely different course of action, and it worked. But what first struck me was her level of compassion and caring. She understood that Kayla was important to us, and was a member of the family. When she opted for a different approach other then what had been tried for many years, I was extremely confident in her ability. Needless to say, Kayla is doing great. What I also loved about East River is their ability to communicate via email. That to me is a wonderful tool, not having to worry about playing phone tag, even though I did receive 2 phone calls with full reports as well. The office staff has been nothing short of wonderful. No matter when I go in, or who I have with me, from parakeets to cats, their level of caring and compassion is top notch. I have recommended them to all my friends. I am very very happy with Dr. Licata, Dr.McKinney and all of the office staff. Being in customer service myself, it is very important to me when I am the customer, how I am treated. Even more, when my animals are being treated as if they matter. I’m looking forward to a long lasting relationship with East River Veterinary Hospital. Thank you all for your help, caring and compassion. A very happy customer and pet owner. Claudia Mack & Sheldon Fulkerson- Rush New York

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Jenni Lynn

Earlier this year (2010) East River Veterinary Hospital sold the practice to a larger group (which includes Suburban Animal Hospital). I always loved Dr. Seidel and the staff, they really were compassionate towards my pets. However since they sold the practice, the prices are OUTRAGEOUS and its not about the animals anymore, its now about the bottom line. For example, I brought my cat there recently for her annual exam. They said she needed a dental cleaning and two teeth to be extracted, and the estimate was over $400 for the LOW END. I decided to take the cat to East Ridge Veterinary Hospital in Irondequoit and had her teeth cleaned with no extractions necessary for $178!!! The EXACT SAME PROCEDURE for less than half what East River wanted to charge!!! And it upsets me that they wanted to unnecessarily pull two teeth. I also brought my ferret to East River for emergency care - she had an x-ray for $100. A repeat x-ray at East Ridge was $35, again less than half what East River charged. I am so disappointed since the Seidels sold their practice, and unfortunately I will never return to East River. East Ridge is excellent, privately owned and truly about the animals, I would highly recommend them.

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Chris Hayes

I have been taking my bulldog to East River for the last few years. When he was a puppy I took him to Suburban and mainly saw Dr. Licata. She always took the extra time listening to my concerns and I could tell Balboa trusted her and he doesnt trust many! When she moved to East River, we followed. Its hard to find a vet that not only treats the animals but actually cares for them like they are hers. Balboa has had many challenges in his short life but Dr. Licata and her AMAZING staff have been there every step of the way. You will not find a more compassionate group, All of the staff goes above and beyond for all of their patients! 5 stars is all google reviews allows but they deserve 10!

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Gardengail

I own a parrot that was having respiratory problems. I called my regular vet and they told me he couldnt be seen for a week. That was unacceptable and there was no way I could wait that long so I tried East River Veterinary Hospital. They were very accommodating and fit me in the same day. We saw Dr. McKinney who has the best bedside manner of any vet Ive ever been to. He was compassionate, thorough and very detailed in the examination. He will be my new vet now, hopefully for years to come. Cant say enough good things about the staff there as well. All very friendly and helpful!

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Tanya Smith

East River Veterinary Hospital is the best in the area! Every staff member that we have encountered have been AWESOME. They are friendly, welcoming, and helpful. Dr. Licata is like no other. She treats our dog as if he were her own. She takes the time to listen and answers all of our questions. She is compassionate, honest, and caring. We cannot say enough about her!! We have also seen Dr. McKinney for a few visits and he has been wonderful as well. We are so thankful for the outstanding care the staff has given to our dog.... Kirbys family

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Sandra Stahlman

Dr. Licata and Dr. Gebbie cannot be beat for pocket-pet care! Both have the magic touch with small animals, like our dwarf hamster. Weve been cared for by both, and Im amazed at how well they handle, treat, and love their job. The reception staff is fantastic. Its clean. Im very impressed! And thankful for their ability to squeeze us right in during a crisis. Excellent veterinary hospital. xo!

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Terry Branton

I have nothing but wonderful things to say about Dr Licata and the staff at East River Vet. They have been gentle, careful and thorough with all my pets and kind with me, taking time to answer my many questions. The facility is clean and bright and everyone is cheerful and professional. I would highly recommend them.

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bonnie brennan

A move to West Henrietta required a change in veterinary clinics. East River Veterinary is the most caring supportive veterinary I have taken Ruth, my beautiful black long haired 17 year old cat to. Thank you for your kindness to us. Bonnie Brennan and family West Henrietta NY

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Brandon Smith

My bearded dragon is sick and i went to ask if i could make an appointment for tonight. Told they were closing early and to wait until tomorrow. Pray he makes it through the night. Hope they enjoy that extra hour of their day.

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Samantha Robinson

Took my bearded dragon to the vet and brought him home, almost 4 hours later he passed away. Be careful with what they say they are giving your animals. They are supposed to help you and cure your animals not kill them!

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Caroline McIver

They are loving, patient & professional and that is only talking about their care of the humans! I have not met anyone in the hospital that is not dedicated to the best health care possible for your pet.

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arealrufflife

They all take wonderful care of each of our rabbits. Worth the wait it may take to get in for non-urgent appointments.

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Shawna Bendov

Convenient location staff is curteous veterinarian is gentle withe animals hours of operation is good

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Caroline McIver

They care about you and your pet. From the thee receptionist to the vet. Go here they saved my cat.

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Jeremy Sieminski

Love the vets here! All of the staff seem to love our pets and genuinely care for them.

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Melanie Groom

Great vet office, will help you make payments and staff treat me and my dog very well.

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Paul J. Ramirez

Very kind and caring to my exotic pets. Excellent and affordable care

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