Bit & Spur Animal Hospital

Reviews 11

A

A Private User

HORRIFIC & REDICULOUS.........When I lived on Azalea & Airport, it was a convenient location for me when I got my dog. They had just gotten the new location up and running when I called and made an appointment to have the dog I rescued given flea medication. But in order to get the Rx, I was told that she was to have a bath at their location and ONLY their location in order for the Rxs to be given, an initial visit that was absolutely necessary in order for her to be given the Rx. I paid more than 200 dollars that visit and never had a dog before, I figured this was how every vet was. My next appointments were horrific; I would make an appointment and once I arrived theyd tell me they had no record of the appointment I had made and I would receive voicemails from them telling me that I had missed an appointment and that I would be charged because I did not give ample notice when I DIDNT EVEN MAKE AN APPOINTMENT!! I never felt comfortable and welcomed for the total 4 visits. I felt as if I was helping to pay for the new facility instead of the care of my pet. The vet was nice but distant. The receptionist were all young and ignorant to the issues of having to request leave from my job to take my pet to the vet and be told I had no appointment or be told I had missed an appointment that I never scheduled to begin with. They are very expensive and you can tell it from the bill. All in al, the whole time I went there I just felt I was paying for the new building...not the care of my pet.

---

JA

Jaclyn Jenkins

I cant even express how much I have loved and adored Dr.Courtney over the past 15 years... We have been going there since they were in the old office! I have brought, I believe 6 total animals (for sure 5) to see him. I have shared constantly their posts on facebook for their animal adoptions, and I have even referred people to them, who in fact became clients too. Today Dr.Courtney recommended an additional shot on my fiancés cat making the total more than the $200.00 cash my fiance gave me (I called ahead and figured the total up to be approx $195.00). I asked to be billed the $63.00 overage. I do not carry my credit cards on me unless I know I will need them. I never ever charge my credit cards unless its a necessity. Yea this is considered one, though I did not have it on me. The girls looked appalled I even asked. I have never not once paid a bill in full and one time I ask for a $63.00 bill and its a shock and unheard of? I seriously paid in full over $1,000 there last year because of two of my cats having horrible respiratory infections. Ive been an A+ patient and ask one time to be billed $63.00... SIXTY THREE DOLLARS. I told the girls I googled their number today to get a price and saw all these negative reviews on Google and yelp and I giggled bc "I loved them so much". I completely get it now. I cant even express the upset of knowing I have to leave a vet who I cared deeply for all because they dont give a crap about their patients.

---

AS

Ashley Purvis

I absolutely love Bit & Spur. I have never had a bad experience here (unlike other places in Mobile). My Yorkie has had some complications as a puppy and they were always understanding and very open about what should be done. They never pressured me into any tests or procedures but were open about the prices and what I wanted to do. I have never had a bad experience with any of the staff - always nice and cheerful. My dog loves being dropped off for her visits and I am able to pick her up after work. When my Yorkie was spayed, they kept her overnight but let me come visit her after the procedure in a private room and no rush to leave. I cannot say enough about this place. Most of my experiences have been with Dr. Fuller so I would definitely recommend her. It may be a bit pricey to some alternative, cheaper places in Mobile, but I now drive from Midtown just so I know my dog is in great care!

---

BA

Bailey Duos

Not very knowledgeable, particularly the "office manager." My friends dog boarded and left with kennel cough. Which happens, but they denied any responsibility and said that since he was vaccinated it was "impossible." Which is totally a lie- not all strains of kennel cough can be vaccinated against. Bordatella covers 2 out of 40+ strains. I was shocked that a vet clinic doesnt even know that. So they could use a little help on customer service, friendliness, and a brush up on the textbooks apparently. Im not upset about the situation, just how they handled it.

---

JO

Joan Novalich

I am very pleased with the care Bit & Spur Animal Hospital has provided for my cats. The clinic is up to date, the staff is very compassionate and the prices are no higher than any other animal hospital I have taken cats to in the past and I have lived in several states. Bit & Spur is also very cat friendly and other cat owners can empathize with me when I say that cats can be very difficult when it comes time to go to the vet. I highly recommend Bit & Spur Animal Hospital.

---

SA

Sarah McLeod

I have been going to this vet for a year now and have always received exceptional service. I followed Dr. Marshall from a previous vet and am very happy with the staff and the facility that Bit and Spur has. I have patronized several vets in the area and nowhere else comes close to the professional and courteous service they provide. Cats are notoriously difficult patients but both Dr. Marshall and Dr. Fuller were rock stars with my kitties.

---

JO

Jonathan Shepard

We have used this vet from the time our Lab was very young and often times questioned the high prices but dealt with it because of the good service. With that being said in order to make the high prices tolerable we attempted to order medication from another provider and this office was beyond unhelpful with providing the necessary prescriptions. I would proceed with caution with settling on this vet in the future.

---

CH

Christine Hogan

Dr. Courtney was suggested to me. Ive been in for 2 visits. Ive received competent service from the vet and staff. A bit pricey but the technology used and well kept facilities arent free. Unlike some offices, the staff is animal friendly. My pup doesnt dread the visits and loves the attention. Im satisfied that my pup is taken care of.

---

GA

Gaines Harper

I have gone to Bit & Spur for 10 or more years an LOVED it. they have fixed my dogs hip after being attacked by another dog. the recovery was short an my dog thought it was fun. The staff is very friendly an like family to me an my dog. I would suggest this clinic to any one an every one.

---

SH

Sharon R.

The vets here are excellent and I feel that they truly care for my pets. The staff are friendly, well educated and helpful with questions. Cost is comparable to other vets in the Mobile area, plus they have a new, clean building with great boarding options.

---

SH

Shayla Mccorvey

My dog BeBe and I love coming to visit bit and spur. You always feel warm n welcome when you arrive. The staff is friendly and very helpful. They make the

---

---