Banfield Pet Hospital

1440 E Golf Rd, Schaumburg, IL 60173, USA

Category:	Veterinarian
Address:	1440 E Golf Rd, Schaumburg, IL 60173, USA
Phone:	+1 847-969-0078
Site:	banfield.com
Rating:	3.2
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 8AM–5PM

Location

Photos 11

Reviews 6

jane jun

Im not one to take the extra time to post complaints. However I thought that I should voice my opinion to those that truly consider their pets a part of their family. Ive utilized Banfield membership for over a decade. Ive been to several different locations: Auburn Hills MI, Rochester Hills MI, Kildeer IL, Hoffman Estates IL, and Schaumburg IL which is the place I strongly recommend you dont take your pets to. They have a new employee who is rude and poorly trained as well as their own "policy" that makes no sense amd changes whenever is beneficial for them. I was at one of the appointments 5 minutes late and was told Id have to reschedule because I was 10 minutes late. Even though 5 minutes was spent standing at the front desk waiting to be helped. Maybe its possible retaliation for previously complaining about the new employee. I was told previously purchased medications expired and therefore had to purchase a new medication. I checked the date once I was home and realized it hadnt expired yet and called in to speak to the tech. I was told that it wouldnt work for the condition my dog has, which was an ear infection with mild inflammation, without having to state the name of the medication. When I requested that I consult with the Dr. Loukas the tech switched me to another tech that said the same thing. Among numerous other issues such as pushing to sell medication thats unnecessary to make sales, Id still like to give some credit to 1 or 2 staffs that work hard and are sincere about helping treat your pet back to good health. Also there are locations that will try their best to squeeze you in in case of an emergency like Mount Prospect location. Mary from that location helped call other locations just to assist in getting urgent care for my dogs. I plan on taking my dogs there or the Hoffman Estates location from this point on. Ive heard good reviews. I hope this helped some of you.

Audrey Kornatowski

Thank goodness for Banfield in Schaumburg and theyre wellness plan. When we got our puppy, we immediately started his treatments and check ups here because of proximity, and Ive heard about theyre form of insurance for the pup. It has made this experience much less stressful because 1. We know hes in great hands because the staff is amazing and so professional, and 2. Were not going broke getting our little guy to be healthy and started off right. Im so thankful for the staff, they really go above and beyond making sure were educated on any treatments and they always check in after our visits. I know Im a crazy dog mom, so Im so thankful that they put up with me. Great pet hospital!

Kelly Brogelman Coronado

I called and scheduled an appointment, and the idiot didnt type it in, so my dogs were sent away upon arrival without an apology or an attempt to get them in. We will be taking our pets to the Mount Prospect location.

Joy verde

Dr Steinhauer was great! He thoroughly explained whats going with my pet Gizmo and Ollie. I highly recommend him! The staff was great as well!

Gina Waytula

I live right by the Bloomingdales banfield but I drive all the way to schumburg because the staff here is so great and caring.

Catie Kempski

Very happy with them.