Banfield Pet Hospital

2510 Berryhill Rd, Montgomery, AL 36117, USA

Category:	Veterinarian
Address:	2510 Berryhill Rd, Montgomery, AL 36117, USA
Phone:	+1 334-270-1885
Site:	banfield.com
Rating:	4.1
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 9AM–5PM

Location

Photos 22

Reviews 10

Cynthia Chesterfield

The care my pet received was adequate. Nothing special, but adequate. You can tell the staff have been through extensive sales training from the way they push the Wellness plan (starting at $500 per year per pet). They avoid answering questions about how much the items covered in the wellness plan actually cost, which is why I politely told them no each time they brought it up (on average 3 times per visit). What has made me decide to NOT use them again is the number of follow up exams they required (beyond the industry standard according to 3 other vetinarians). Each of these follow up exams was another $30 (not including medication, scrapings, etc). All 3 of the other vets said that the follow up exam is included in the initial exam costs. When this was brought to their attention, their response was "Well, YOU chose to bring her back to us.....you didnt have to." HUH? You told me it was necessary. And now that you have my money, you are telling me I was the sucker for bringing her back? Well, kudos to you. I am hoping this review keeps other people from being suckered by your glossy advertisements and the "If you really care about your pets you will flush $1000 down our toilets" sales pitches. Best advice: STAY AWAY unless you are super rich and are looking for ways to blow some money unnecessarily. There are too many other vets out there that care about animals AND humans. P.S. Please dont give me the Public Relations approved "spin" response we see below ("we strive to provide our clients and their pets with high quality medicine and exceptional client experiences on every visit"). Put your money where your mouth is and then talk to me (that means refund the last 2 visits minus the meds!).

Nikissia Craig

I drove three hours to have my dog seen at this Banfield in Montgomery after being turned down by closer Banfields. I was out of town on a trip in Alabama when my dog became very ill. The front desk assistant, Pauline made calls for me to try to help with getting my dog seen. After no luck on both our ends, she promised that if I brought my dog there, they would see him. After arriving, I met Teal, who was pleasant and helpful at the front desk. Pauline was great and Dr. Rowe was excellent. Dr. Rowe was thorough and caring. I was clearly in distress when she explained how sick my dog was. She was encouraging, very knowledgeable, and non-blaming. She even counseled on how to prevent another serious incident if possible. By the time I arrived in Montgomery, my dog had a fever of 105.9 degrees and was in danger of hospitalization. Pauline apologized repeatedly for the fact that I had to make a 3 hour drive to get my dog seen. I knew that she had advocated for me, and she was patient with me as I made multiple calls to her for assistance with locating closer Banfields earlier that day.The staff stayed late to try to stabilize my dog, and they showed me and my dog the best customer service and treatment that Ive ever had from Banfield. To put their service in perspective, Ive been a Banfield customer for six years and in three different states. Even my relative who helped me make the drive stated that shed be bringing her cat by after witnessing their quality of service.

Erika Staiger

Ive been so touched by the kindness I have met these past few days, but I wanted to say a special thank you to the staff off #banfieldpethospital number 1115, of Montgomery, Alabama. My friends and I arrived in Montgomery with seven hours to go before we checked into our hotel, with two cars full of pets, fresh from the path of Hurricane Irma. They graciously allowed our cats and Dory to stay with them while we waited for our room to be ready so that they didnt have to spend an additional seven hours in the car--this on top of a four hour drive from Tallahassee, and a seven hour ordeal from Tampa for my critters a few days earlier. They fed them, let them use their litter boxes, and gave them lots of love and attention. Best of all, they graciously declined to charge us for the visit. Weve been really blessed to have run into so many nice people here in Alabama so far, but I wanted to take a moment to shout out these guys for going above and beyond their call of duty. I dont think any of us will forget this act of kindness any time soon. If you happen to be in need of veterinary services in Montgomery, AL be sure to give these people a call.

Emma Chemey

Thank you, thank you, thank you to the kind and generous staff of Banfield Pet Hospital for helping us out during #HurricaneIrma. We bugged out of Tallhassee early this morning and they were generous enough to board our 3 cats and bunny for free until our room was available at our hotel. We were able to spend the next few hours getting a few hours of sleep, catching our breath, while enjoying the wonderful hospitality of Montgomery. We were so lucky to be able to evacuate and we continue to be so blessed by the goodness of wonderful people making this difficult stressful time as smooth as possible.

A Private User

The care given to our pet was satisfactory. However, unlike a local animal hospital, Banfield uses a national billing system that gave us no indication of a balance due before turning the invoice over to collections. My suggestion would be to use a local doctor for your animals.

chasechesser

Dr. Randle was very helpful in treating our dog. She took us in on very short notice, and we felt very comfortable leaving our dog in her hands. The office called us the following day to check back in on our dog. I highly recommend Dr. Randle and the clinic.

Stephanie Gardner

Ive only ever had a good experience with this vet. Two of my three dogs go here, and both are on wellness plans. The staff is always very nice, and Ive never had to wait longer then fifteen minutes to be seen (if that).

Christen Henson

This is the best veterinary care around ! Dr Randle is very gentle and sweet with my puppy! Very professional and clean facility!

Marlene Lara

All 3 of my babies see Dr. Irizarry. The staff is wonderful and they take great care of my pups. Highly recommend!

Misty haskett

Dr Randle and her staff out the best I have ever been to!!