Animal Medical & Surgical Center

Reviews 3

RO

Robert Hamilton

We met a very friendly lady who had two beautiful pups. She was selling one and allowed us to have our pick. We met her at her vet - this clinic. Very beautiful clinic I must say! The seller was having a vet check for two pups because they had some diarrhea. The vet said it was minor, nothing to worry about, and prescribed some medication. When we got home we were shocked to find that the clinic had provided us with an EMPTY bottle of medicine! Seriously! ARE YOU KIDDING ME? Well it was Sunday night so not much we could do but hope for the best. The next morning our pup appeared to be near death. He was vomiting and couldnt stand or even open his eyes. We called this clinic and explained it was an absolute emergency. They told us they were all booked up but we could come in at 1pm. Our puppy wouldnt have made it that long. The also offered to allow us to come in and wait and hope that maybe a vet could see us sooner than 1pm. Maybe. I know most vets make allowances for emergencies. This was a badly dehydrated 10 week old 1.5lb yorkie near death. Thats an emergency. But not for these guys I guess. I called our regular vet who agreed to see our pup immediately (and yes, our vet was booked solid too). We called the seller and her other pup was in the exact same shape as our pup. Clearly it was something contagious and serious. She was already at this clinic trying to get her dog seen. When we got to our vet, she was very concerned about our pups condition. She didnt think the pup would pull through but she gave him an anti-nausea injection, some IV fluids and an antibiotic injection. She told us to hope for the best but prepare for the worst. Its a Christmas miracle because it looks like our little guy is going to pull through thanks to another vet picking up the slack for these guys. Take your dogs to this clinic if you like fancy statues, sliding glass doors, big bills with a side order of incompetence all served up with an uncaring attitude. Sorry to be so harsh if this is your favorite vet and Im sure they arent always this bad but Im just furious at these people for the horrible care we received from them. Edit: Follow-up. Our dog did just fine. Turns out it was hypogylcemia (low blood sugar). Common in this breed when they are puppies. Because I went to another vet, the total cost for me was $175. The other pup who went to Animal Medical and Surgical Center? Over $4000. They booked the dog in for 3 nights, IV everything, lots of blood tests. These guys do anything to crank up the bill. Stay clear!

CA

Candra Adams

A huge waste, when all I got was a one hour and twenty minute sales pitch. I made it very clear when I went in that my little girl Serene (dog) was not a candidate for an MRI, and that I wanted as little done with her as possible. any stressful event triggers a seizure. I went there because their website boasts that they have a new CT scan that shows cancer, injuries, dental disease and nasal disease and all in 18 minutes. Wow! So I saw Dr. Mundschenk (who missed her calling, seriously, a used car lot needs your skills). after being there over an hour Mundschenk told me that their CT scan does NOT show all those problems. What? I told her their website clearly states it does. No, she insisted that only an MRI would do that. I told her Serene will NOT have an MRI as I do not believe she would survive it (update for those who do not know a lot of sick dogs do NOT survive the hour long MRI procedure according to HONEST vets, of which my cousin is one, and a longtime friend in Fla. is another). She also said that even if Serene had just the CT scan (though apparently she thinks the CT scan is crap) she would also need dental x-rays. She argued that the good vets know the CT scan cant be used for dental. Oh, so why does your website actually boast that it can? Then she wanted more blood work. Serene has had her blood tested twice in the last month and every imaginable test on the books has been done. Yes, says Munschenk, but one month for a dog is like a LIFETIME for humans. Really? I dont know of any other vet who says that. usually, its good for six months. I can see the words "kachink kachink" going on in her head. She refused to let me get the CT scan w/out the bloodwork and dental x-rays. So I left without doing anything. This was very hard on poor Serene as we drove an hour to get there, an hour back and were there for an hour and a half. I told Munschenk that they should have warned me on the phone that I would not be able to get a CT scan without jumping through hoops. Its deplorable that these heartless and soulless monsters pray on desperate pet parents.

SA

Samantha Sanders

We saw Dr. Wheeler when my service animal Littlefoot stomach filled with fluid. We found out that the meds that our regular vet and other hospitals in our area had him on severally damaged Littlefoots liver. Every time our vet would try to change his meds to a lower risk med Littlefoots health would get worse. When his stomach swelled we were sent to the Animal Medical Center. Dr. Wheeler pulled him off all his meds for valley fever and put him on a med that would not harm his liver any further but also control his seizures. Litllefoot was in the hospital over night and seem to be feeling better. He did end up coming back several times to have his stomach drained. Over the 4 months Dr. Wheeler held out hope that our Littlefoot would pull through. Unfortunately, Littlefoots body was too damaged and just before Christmas he went blind and could hardly walk. At 3 years old we had to say goodbye to our precious little friend. Littlefoot was the best service animal I ever had! Although we will never know, if our vet would have referred us to this center sooner, would we still have Littlefoot today? We had tried several of the hospitals in our area with no true help for Littlefoot. Dr. Wheeler was the only Dr. that had a plan that probably would have worked if Littlefoot had seen him much sooner. We would recommend Dr. Wheeler if you have an animal suffering from valley fever. He thinks outside the box. All the others issue the same meds and hope for the best. Dr. Wheeler is very familar with other meds that will not cause the damage most vets rely on for this disease. We have since had Littlefoots mom seen by Dr. Wheeler for her ear infections. She constantly gets ear infections ever time she comes off the ear meds our vet gives her. We had some blood work done and Daisy is very allergic to lots of things. We will be changing her food and we have ordered some custom drops for her to put on her tongue. Hopefully, Daisy will be feeling better soon.