Orange County Emergency Pet Clinic

Reviews 6

TR

tracey B

I would like to say this place is nice clean and efficient. The front office staff was super nice and sympathetic to us however we met with Dr. Marina Yamate was very condescending when we were trying to ask her questions about our ill German Shepherd. When I asked if the mass they spotted was cancerous her response to me was "I DONT HAVE MICROSCOPIC EYEBALLS." I was taken back, I didnt expect a Dr to talk to us that way especially when we are crying our eyes out after hearing such horrible news. She continuously cut us off when we would ask questions and when I asked if I could know the size of the mass she got all frustrated huffed and puffed like we were bothering her. I didnt feel comfortable leaving my dog there nor making a life changing decision at that point so I took her home and first thing in the morning went to my regular vet Yorba Regional Animal Hospital where unfortunately we ended up losing our baby girl. My advice is for this clinic is to have Dr. Marina Yamate learn to have some bedside manner towards us pet owners and dont make people feel like we were negligent pet owners. Explain what your diagnosis is. Dont leave everyone upset and confused because you do not know how to explain yourself. Yorba Regional is by far the best animal hospital the staff goes above and beyond at such a traumatic time in your life. Its worth the drive to Anaheim Hills. Dont waste your time and money at this place. They charge you for every little thing and when they realize they cant play off your emotions and rip you off anymore they treat you worse. You have no idea how your pet is being treated being back there and that in itself is scary. They really need to do their homework and look into this Doctor that is on their staff.

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MA

Marjorie LaMar

We brought our jack/chi mix @9pm after a coyote attack. He has an extemely thick coat. They took him from our hands and walked him to the back. Then we were told to pay 500 upfront before they did more then make him comfortable. Before they even knew what happened. All we saw was a dog in shock and his arm bleeding. We were taken to the consult room and told what happened. The vet made it sound like no big deal we will keep him over night and stitch him up, maybe a drain or 2. No major damage aside from torn muscles. That the puncture wounds said it was a coyote. My husband said "were already in 500 and hes fine might as well pay the rest" The rest came to $1,600 dollars. I picked up my dog the next day. To my horror, after he was shaved he looked like he was torn to shreads and sewed together. I took him home. He was still in shock and suffering. I was ready to take him to be put down he was suffering so bad. I called my vet and he said to give him way more pain medication and come see him the next day. My dog snapped out of the shock and just laid in pain. This dog does not stop. He is high energy. For him to lay in one spot is bad. It happened on the 23rd. Hes still in pain but acting more himself. If i had known the extent of his injuries i would have put him down. The vet down played it. He suffered....hes better a bit now but still in pain. I wish we were told the gravity of his injuries so he didnt have to suffer.

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mjsetar

Had our 13 year old Lab there this weekend (late Friday night and again Saturday) and was very happy with the service and staff. They took us right in and immediately helped carry our 60 lb boy. The estimate of charges helped us determine how we wanted to proceed and quite frankly we thought for emergency care that the price was high but could have been worse. When his condition didnt improve the next day, I called and they told me to bring him back and the re-exam would be no charge. They recommended he stay overnight and get IV med treatment. Gave us a low and high estimate of what it would cost (hard for them to know for sure what he might need). We ended up leaving him overnight and was told to call whenever to check on him (we did 3 times and they were very kind, detailed and patient with responses and our questions). Luckily he responded to the treatment and we took him home the next day. Our charges stayed at the low estimate they gave us so I really feel they are in it for the health/well being of the animal, not the $. When we left they gave us copies of all x-rays and blood work without my asking. Id absolutely take our pets there again and recommend to others.

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A Private User

Just In It For The Money. North Orange County Emergency Pet Clinic is the largest rip off in the world of Vet Medicine. I took my dog there because he stepped on something, somthing like a wasp and he was having a reaction to it. By the time they were done with my dog, I had a $700+ bill plus he wanted to do an x-ray, which would have added an additional $160. They charged me $25 of a 4 inch piece of gauze bandage that went on his leg and I was told it should be removed in one hour, $50 for a 1/2 long wick to put in the hole they carved in his leg, a hole that the Vet found nothing in and the stupid charges just went on and on. When it was all over with, I had to take my do to yet another Vet to fix what North Orange County Emergency Pet Clinic had done to my dog. Take your dog someplace like Yorba Regional Animal Hospital off Savi Ranch and Yorba Linda Blvd, they do better work, have better prices and their doctors love animals.

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CA

Caroline Griffin

In it for the money. I was here for 5.5 hours tonight. They let two parties go before me also. I overheard over 10 peoples consult on their bill. Everyone is suggested to pay for a pain shot, hydration shot, and 3 bloodwork tests totaling around 500$. Thats not including everything else...unneeded. Go to your regular vet for that. We declined the bloodwork favoring our vet. This was at the 4 hour point. They sent it back haggling with us to get the bloodwork. We then accepted on the fact that we wanted to go home. We stayed for an extra hour and a half while Im pretty sure they ate their lunch (not sure on this, but someone brought it back to them) after that, we asked for an update and they said they just started everything. It had already been an hour! They dont really care about you as a customer. Just the money. There are not many options for emergency care, but there has got to be something better than this.

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CO

Colleen H

Our little Yorkie was with us one morning while we ran errands. I had gone into the drs office while my husband stayed in the car with our little Maxine. She was only 3 1/2 years old and seemingly healthy. She was in his arms, panting when she looked up at him, whimpered three times and passed away! Sudden and without any warning what so ever that anything was wrong. To say the loss was devastating is to severely understate the event. We contacted OC Emergency Pet Clinic to handle the cremation of our little baby. We were met with compassion, understanding and empathy. There are just no words in any language to express the depth of our loss. We expect her cremains tomorrow. But today, we received a card, signed by all staff with our little Maxines paw print. We are so grateful for everyone at OC Emergency Pet Clinic. Thank you for walking with us and for the memorial paw print that we will treasure. J+C Hartsock

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