Western Dental & Orthodontics

Category:	Dentist
Address:	780 1st St, Gilroy, CA 95020, USA
Phone:	+1 408-796-3110
Site:	westerndental.com
Rating:	1.6
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 8AM–4:30PM Closed

Location

Photos 26

Reviews 15

David Farmer

This has been, BY FAR, the worst experience I have ever had with any business in my life. Western Dental is beyond incompetent in every aspect of the business that I have encountered; from the actual (so-called) dentistry, to the local front office customer service, to the CORPORATE customer service --EVERYTHING--TODO--all of it has been HORRIBLE at every turn. I could write a small book documenting all that has gone wrong since the first day I walked into the Gilroy office, but I wont bother. Suffice it to say, the dentistry has been boarder line malpractice; the customer service has been deplorable; the corporate office is unresponsive or indifferent. Everything that could go wrong has gone wrong, and Western Dental either simply does not care at all, or is incompetent to do any better. IT HAS BEEN DISGUSTING. MY community is worse off for having a Western Dental office in it. This company LOWERS the quality of the society if infects. Steps ought to be taken to have it removed from our state for the malignant decease it is. DO YOURSELF A FAVOR: STAY AWAY. In fact....RUN AWAY, NOW!

Anna Luna

The front desk service is terrible, they dont go above and beyond for their patients, they dont like working hard, they are not capable of full professional service, they want easy money without a struggle. They are not capable of calling other western dental offices for information or records. They are not capable of telling you or letting you know that the clinic is running behind or that they are short staffed. I was sitting there for almost an hour and no sign of them calling me All the front desk person could say was "sorry, we are short staffed, the person that does X-rays is on lunch, blah blah. First of all why schedule patients at a certain time if the staff that is needed for that appointment isnt there. Makes no sense. Her sorry isnt going to pay for my gas, time, or mileage that I wasted on a disorganized appointment.

Michelle Montoya

We just started ortho service at the Gilroy office. On our first appointment the technician shoved the tray into my daughters mouth so hard she cried, she didnt put a protective napkin on her so goo got on her shirt and in her hair, then she whacked her in the eye socket with the xray machine. Wednesday she got her bands on and Wed eve. the bands came off. When I called to get an apt, I was put on hold for 27 minutes and then hung up on. To say the least, they are careless with their clients, and their phone service is entirely inconsiderate. Terribly disappointed.

Andrew Netto

Horrible customer service. The phone only gets answered if you press to either make a payment or schedule an appointment. They charged us for work done on a different account and havent been able to issue a credit in over 3 months. The Gilroy office provided me a letter stating that the credit would be issued and assured me no more bills would come but they keep on coming and now with late fees. Stay away! For more gory details (and there are many) check out my review on Yelp.

Cyncam Nava

The customer service in the front office is horrible. They have made me waste so much of my time. They are very unprofessional and demeaning . I feel that they don’t care about the customer. They need an office staff that knows how to do their job as well as customer service skills. I have had my son in pain for days. I am going to find another office to take my son.

Jamsheed Teimoorian

1) "Cleanings are not guaranteed" 2) arrived early to appointment, still waited 2.5 hours after it for "service" (being put in a room) 2 more hours before actual service 3)desk girl were all rude when asked if my appointment was still happening 4) there were 2 costumers told me about how prices were raised, one case $1000 more

Amanda Burge

WOW, I really wish I would have read the reviews before I went in! I would not have gone at all. But I did have my first appointment today, I got called back within less than 10 minutes, and the technician and doctor were very kind, gentle, and knowledgeable. Going back tomorrow morning to get some work done. Hope it goes well

Erin Nowlin

I had a wonderful experience from start to finish. Every single Dr. And employee was knowledgeable and kind. Im getting a lot of much needed dental care at a rate cheaper than other offices quoted me and a standard of care I have been miss I mg at other offices.

Sabrina Ramirez.

THESE PEOPLE DO NOT KNOW. HOW TO SCHEDULE APPOINTMENTS TO SAVE THEIR LIFE THEY MADE 3 MISTAKE APPOINTMENTS WITCH WAS SUCH AN UNCONVINCE I. DONT RECCOMEND THIS LOCATION TO ANYBODY BECAUSE THEIR UNORGANIZED

STOMPS V

Been there 3 times only waited about 10 minutes before being seen each time and the staff as a whole was nice and respectful.

Andres Salinas

The worst place ever to set up an appointment you can be waiting an hour and a half long and they wouldnt even notice you

Mariah Poblano

Horrible service they take so long to get attend my appointment was at 2 and i went in an hour later

Matthew Sherburne

Just a horrible experience from start to finish. Avoid at all costs.

Kevin Kelly

Worst phone service for both new and existing appointments!

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