Lorenzo Brown MD Inc

103 S Locust St, Inglewood, CA 90301, USA

Category:	Doctor
Address:	103 S Locust St, Inglewood, CA 90301, USA
Phone:	+1 310-412-3277
Site:	lorenzobrownmd.com
Rating:	4.2
Working:	9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 8AM–12PM Closed

Location

Photos 4

Reviews 4

Lass-in Angeles

Called office today and asked 2 simple questions: 1. How much for an office visit to check my ear if I pay in cash? 2. How much to clean my ear if it needs it? The woman who answered the phone gave me nothing but attitude and was extremely argumentative. She started out by reciting some stuff about insurance in a canned script. I stopped her and asked her again for the cash fee for a visit. At this point she insisted on my telling her if I had Medicare/ Medicaid or not, and refused to give me a price! I repeatedly asked her to give me a cash price and she repeatedly insisted I tell her if I had insurance or not. I said I had no insurance, and now could she please give me a price quote. She started explaining why she needed to ask me these questions which no other ENT doctor had asked on the phone. I stopped her again. Said could she please JUST GIVE ME THE PRICE. More arguments! Unbelievable. At this point, I said if she did not give me a price quote, I was going to come in person to see the doctor and explain her attitude. I got the price for an office visit! Now how much for a ear cleaning. Oh my, more argument. Long and short, she could not tell me if this was included in price or not, and if not, how much it was. She got all het up and put me on endless hold. Passive-aggressive staff is not the way to handle new cash paying patients. My call was on 5/16/2016, at 10:05 am, in case doctor wants to know who it was. Sounded like an African-American voice. This is not rocket science. Its a ear cleaning. There are menus of services and they carry price tags. Pretty standard in the industry. I am dismayed by this level of non-service. If this is the way you handle sales, I wonder what your level of service after I become a customer. Disgraceful! I read other reviews on Yelp about staff being very rude. Fire this lot and hire new people!

Michelle Jones

Dr. Brown is attentive, professional, and experienced. He really cares about the patients and so does his staff. I have not had to go in for anything serious, but I am sure that if I did so I would be in the best hands.

tis_sensitive !!!

He is a great Dr he had traet my dauther with fer tonsillectomy.adenoectomy. and optalmic hears tubes very professional. And clean .place and as a Dr he is great.

KAY WILLIAMS

Very nice