All American City Veterinary Hospital

123 Washington Blvd, Roseville, CA 95678, USA

Category:	Animal Hospital
Address:	123 Washington Blvd, Roseville, CA 95678, USA
Phone:	+1 916-783-4646
Site:	allamericancityveterinaryhospitalinc.com
Rating:	4.4
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–2PM Closed

Location

Photos 58

Reviews 12

A Private User

Andrea at the front desk is very rude! I have 3 dogs and all 3 have been to Dr. Heaton. Apparently Saturdays are very busy and I was in the waiting room for 45 minutes without seeing anyone. When Dr. Heaton came in and I said I had waited that long he said he "was doing the best he could". He also then walked out of the room. He apologized and all was good. Until I had the unfortunate experience of dealing with his daughter Andrea when I came in another day for the same problem. I was never told there was an extra fee for dropping off my dog for a few hours. I told her I wished she would have told me and she condescendingly told me that I didnt ask. She is incredibly rude. I told her I wouldnt be coming back and she said "that;s fine. You were rude to Dr. Heaton". I told her that he actually apologized to me and she said no he didnt. She said she was standing right there and he didnt. Are you kidding me? This is someone who obviously doesnt have the maturity level to deal with the public.My dog may have a tumor but compassion just isnt her thing. Just because you are related to the doctor doesnt make it a smart move to be rude to clients. This veterinary clinic is not worth the trouble. Life is too short to deal with people like her. I have had pets for 20 years and NEVER had any problems with anyone.

E P

I love the vet here. She is truly amazing with our cat. The reason for my 3-star rating is availability. I called today (Tuesday) needing an appointment for our cat because she hasnt eaten or drank in two days, acting lethargic, and stopped grooming herself. All of which I explained to the receptionist. They can either get her in tomorrow at only one time (just so happens to be the ONE time it wont work) or we wait until Sat. NOTHING in-between. So, either it resolves itself, I find a new vet, or she dies. Apparently they do not leave open slots for emergencies or concerns. Beware.

Donna Holmes

We have been using Dr. Heaton for almost 20 years. My parents use them and my sister. We often say that we wish we had Dr. Heaton as our own physician! We have had nothing but a great experience. Dr. Heaton is compassionate, caring and takes all the time you need to talk about your concerns and he will answer all your questions. I have never had any issue with anyone being rude...it has been just the opposite throughout the years.

A Private User

Dr. Heaton & staff are very good. The Dr.s daughter who obviously is working there because her father is the owner is not that great. Rude, condescending & just overall a mess is how Id describe her. She has no compassion it seems & has an unhappy temperament? Why is she there? I go in on days shes not there.

Jasmyn Montanez

I loved this doctor, he not only allowed us to charge the services, we were having a difficult time, financially, our dog, ChaChi, had parvo, he was healed and I owe it all to this vet. Thanks and I will be using you exclusively in the future, keep up the good work!

Jeff Martin

This is our favorite vet for our dogs and cat. Theyve helped is through many trials, and were there during good times too, and we will be forever thankful for their great service to our community! Dr. Heaton and family, youre amazing for all your kind care!

Linda Ley

This vet hospital is wonderful. They have been taking care of my dog for over four years and my sisters dogs for ten years. They are kind and compassionate and always willing to help out when your pet is in trouble. I would not want to go anywhere else.

Tania Perez

Just moved and needed a vet for my dog that had bad allergies. The Dr. was great. Didnt push anything on us to buy or spend and gave us a lot of information on what was going on. Def. going back with my babies.

Rachel Johnson

I have had very good treatment at this vet.They seem to take the logical approach.We are very happy with them.They have been very compassionate towards our pet.I would highly recommend them.

Bill Simmons

The clinic is very clean and professional. Dr. Heaton really seems to care about his clients.

Trent Kenney

It was difficult the system did not work like I thought

Animal Minds

One of our go to vets!