Kaiser Permanente San Rafael Medical Center

99 Montecillo Rd, San Rafael, CA 94903, USA

Category:	Family Practice Physician
Address:	99 Montecillo Rd, San Rafael, CA 94903, USA
Phone:	+1 415-444-2000
Site:	kp.org
Rating:	4.1
Working:	8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM Closed Closed

Location

Photos 81

Reviews 22

Jill

Kaiser wins awards for quality care but not surprisingly, they do so by keeping some patients off the books and under-reporting complications. I had diabetes for over 20 months, shown on a laboratory test, yet I wasnt diagnosed or offered treatment. I had a history of classic symptoms that were significantly worsening. Yet, I was only incidentally diagnosed in ER, where I went 2 days in a row. At the first visit, the doctor didnt even tell me I had severe hyperglycemia, with blood sugar of 348. The 2nd day, I went back feeling even worse and the doctor attempted discharge without running labs. With a lot of begging and pleading he agreed to do some tests. My blood sugar had risen to 488. I was quite sick but nearly walked out without any sort of treatment and into a bigger crisis. My doctors, however, never entered my diagnosis or the complications I suffered from late diagnosing into my problem list -- that information stayed tucked away inside clinical notes where no one would ever even know I had diabetes unless they culled through individual reports. How scary is that? Further, they never told me what type of diabetes I have.They didnt check my insulin or run any other tests. It took getting out of Kaiser to learn I have autoimmune diabetes. The DMHC confirmed my case is definitely one that did not get counted when tabulating results for awards. I have no doubt there are many more patients like me. They also refused to image a severe hamstring avulsion for over 3 months, which will impact the function of my leg for the rest of my life. Because a hamstring avulsion needs surgical repair in the first 4 weeks for optimal outcome, and they missed that window, they initially misrepresented the severity of the injury and didnt come right out and tell me I had an avulsion. There is now scar tissue all over my sciatic nerve and the muscle and tendon are seriously retracted down my thigh. And, beware if you complain. First off, their grievance department will lie to you in a heartbeat ----- after all, you might fall for it and go away. Secondly, when you complain about a doctor, they will all start to work together to cover up any errors. You become the bad guy instead. They never apologize for their negligence. Theyre too arrogant. Camaraderie is far more important than patient safety and when you peel back the layers, you find their culture is nothing short of psychosocial. Healthcare is a mess -- the incentives are all wrong. There is no incentive to cure disease. Kaiser doctors are incentivized to save money. In contrast, outside of integrative care doctors are incentivized to spend more. Either way the patient is only a commodity. Kaiser employees have told me their regional managers are synonymous with fire breathing dragons. If you catch your doctor at the wrong time, when their numbers are too high, youll pay the price by not getting what you need so your doctor can stay on their bonus track and not have the dragon breathe fire down their back. The good news? No matter how sick you are, everyone thrives at Kaiser, at least on paper.

Lisa Rubio

I love Kaiser. I recently had to go into the UC medical system and it was mid evil in comparison to the facility we enjoy in San Rafael. I love that Kaiser prescribes vitamins for some of my health issues rather than drugs and I also love how quickly they respond to any of my issues. The psychiatric department is excellent!! Doctors Hedin and Jones are some of the best practitioners Ive ever experienced. Ive struggled with lifelong mental health issues that those two have helped me manage in ways that I find comfortable and successful...and without Psyche Meds! The classes and groups are helpful and everything is all about the convenience of the patient!

Scott Wilmore

Recent visit to te emergency room for back injury, first sent to one room, told to undress, then told to re-dress, and move to another room. Nurse checked out of her shift, new nurse knew nothing! No continuity of service, I finally took off the bracelet, and left... Fairly good experiences with internal medicine, but overall, it is a pharma factory...Beware!

Nancy Matthews

At the Pharmacy, staff went out of their way to get prescription renewals I needed. An Advice nurse helped me find a good doctor, and I had an appointment in less than a week The staff at my appointment were very helpful and kind to me. I had no waiting time to see the Dr. I am very impressed.

Julie Wilson

Sue Haluska in post-surgery is a top notch nurse. I give her 5 stars! She is caring, understanding and non-judgemental with patients and their family members and she really knows how to advocate for her patients.

Irving Dzul

4 stars because they havent finished whatever project they are working on in the parking lot for a year now, their service is top of the line. Doctors are nice and attentive.

Andrew Barash

We love Kaiser! They have great doctors and seem very efficient and thorough, while still providing a high level of care. Weve never been happier with our medical providers.

Yong Tai

Call nurse was instantly available, efficient, and booked an appointment same day for me. Her advices are pertinent and helpful, standardized.

Howard Lee

Although the pharmacy is busy, the staff works hard and is very pleasant. The pharmacists are very Knowledgeable and helpful

Camille Albert

I love my neurologist he is a good friend who cares about me. I am disappointed because the public transit system changed.

A Private User

Im getting really tired if eating crow every time I need to get blood drawn at Kaiser. About had it with Kaiser.

Shaun Harmon

This facility is great. Very organized staff. Respectful, curious and warm.

Mercedes Porras

Excelente servicio