Target Optical

2004 El Camino Real, Santa Clara, CA 95050, USA

Category:	Eye Care Center
Address:	2004 El Camino Real, Santa Clara, CA 95050, USA
Phone:	+1 408-244-2831
Site:	local.targetoptical.com
Rating:	3
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 9AM–6PM 12–5PM

Location

Photos 12

Reviews 11

Anders Christjansen

I rarely leave a review of my shopping experience but this is so appaling and I want to warn other potential clients. I had scheduled an eye exam for May 2nd and before I could get to the doctor, I had some extra time, so I asked if I could have the glasses that I bought at Target Optical before adjusted as they were getting a bit loose. The answer was yes, they could do that. But, unfortunately when popping out the lenses, they broke the frame. They said that it was at my own risk and they had no responsibilty for braking the frame. I could not believe it. I complained and did not accept it. So they called their manager who did not want to talk with me directly. So, I decided to leave and go somewhere else for my eye exam. I have called the store manager twice and asked for an explanation but she could not help because Target Optical is an indenpendent franchise. They promised that they would have Target Optical call back. They never did. So, I assume that is their policy which I find completely unaccetable and I will never go to Target Optical again.

Joshua Smith

I have been going to Target Optical in Santa Clara for the past 3 years now and the service is nothing less than outstanding! I have always scheduled an appointment ahead of time and once was able to get a same day appointment! Dr. Yang and Dr. Guo (the optometrists) were always on-time, polite, friendly, knowledgeable, and time efficient. This is the place to go for a great eye exam. They also have a wonderful selection of baller brand frames like Ray Ban and Armani and whatevers clever. Check them out because they even have great promotional sales. I feel like I get a better deal on frames + lenses here than my previous spots.

My Duong

I called ahead to make an appointment and ask if they accepted my vision insurance. The woman who answered the phone said they did accept it according to her books. When I came for my appointment and did the paperwork, she took back what she said because she did not know how insurance works. Another employee then told me I would have to pay out of pocket. Wow! The employees here so are inconsiderate! I wasted my time coming here and because they gave me false information. They basically reeled me in to rip me off. Please train your employees!

jeff westall

Dr. Yang is terrible. I wasted my one year insurance to work with her and got a pair of glasses that I could not wear. I had to see another doctor in Mountain view and was told that Dr. Yangs measurement was significant higher than actually needed, which was the reason that I felt so much uncomfortable to wear it. She is less experienced and lack of patient, which defines her lack of future for this business. She should quite, rather than waste other peoples time and resources.

yuhan ji

I dont know why the employee here is so stupid. Got my frame wrong . When I told her its not the one I ordered,she said she will order a new frame and put the lens into the new one . She even didnt know the two frames are in different shape until I told her that. Took another 9days to get the new one. The new glasses have arrived there for two days, they didnt call me to pick it up until I called them several times. Worst experience ever! Train your employees!

JF Whiting

I thought Dr. Yang did a fantastic job. She was able to see me right on time. She explained everything very well and was quite patient. Im not sure why some of the other commenters here had such issues. I think they may be confusing the lens and frame business next door with Dr. Yangs optometry office. Dr. Yang only provides exams and prescriptions. She doesnt sell the actual glasses.

Vincent Rocha

Dr. Yang is professional and answered all my questions. I appreciate that it was easy to schedule an appointment online without having to call in and how I was able to start my appointment early because I arrived early. Most Drs keep you waiting. She was able to discuss my vision needs without pressuring me to purchase any type of product in particular.

Max Copeland

Horrible experience here on several occasions. Had my appointment "lost" and had to wait 90min to get squeezed in. Optometrist seemed inexperienced. Had a pair of sunglasses ordered and they never came. They will not answer their phone during business hours. This place is in serious need of decent management.

Suchir Gupta

Very bad experience. I cam there to get my glasses repaired. Rather than repairing it, they broke it. On top of it they told they were doing out of courtesy and they cant blame of it.

Leah Leonard

Dr and service have been great. Billed my insurance, open Saturdays, and always give me contact samples.

楊洋

Bad service.....manager!!! Disappointed...... (Optical store)