TLC Pet Medical Centers

Reviews 3

MA

May Chan

Please read their Yelp reviews!!! This is where I am going to tell you what I am not happy about TLC!!! I hope the owner of TLC, their Vets, the staffs and other Vet can see this review!!! 1) My baby was here because his kidneys values were so high and he wasnt eating for a day... After the first night stay here, I was already very heart broken because I could tell my baby was very sad and very depressed in the hospital. I noticed that his eyes were so wet and I could see they placed something on his eyes. Also, I noticed his upper eyelids extra tissue growth (it is like an extra small tissue tag) was removed. Coby had this extra growth on this eyelid for years... It didnt bother him and me, but I guess it really bother the Vet here!!! When I asked her (Dr. Mary Jo Howe), she just said that she easily removed it!!! I was too sad to talk about this issue with her, but I wasnt happy that she removed it WITHOUT MY CONSENT and it is not anything related to my babys kidneys! My friend asked me, "Did they numb him when they did that or sedated him? They really shouldnt have done anything extra for a dog who is being so ill. Its just additional stress to him." Dr. Mary Jo Howe went on and recommended my baby to stay longer in the hospital and recommended X-rays of the kidneys and ultrasound of the kidneys, she also recommended Biospy!!! I understands that maybe it is very important for them to find out if there is any tumor in him and they wanted to make a diagnosis but they dont understand how stressful and painful for us to let our pet to stay at the hospital!!! Also, I really doubt that doing an invasive procedure like a biopsy of the kidney would change the management. They just wanted him to stay longer there! 2) They took 3 radiographs (3 views) at the first night but to my surprise, they did not take any view of his kidneys!!! When I questioned them, they said they wanted to take more radiographs!! I have to tell you.. My baby is not a big dog! He is a 24lbs cocker spaniel! 3) The staffs there dont really know what they are doing! I asked what types of meds are my baby on and I asked is my baby on diuretic? The staffs said antibiotics... I asked why antibiotics? Then she paused and said just many kinds of medications! I know that she doesnt know what she is doing! Please If you dont have the medical background, at least do not give your patients or clients wrong informations! It is very unprofessional! 4) This is what a true animal lover who used to work in a Vet hospital wrote to us after she read Cobys lab work. "The lab results do not look optimistic as the vet too has expressed. The uric and bun acids which are building up in his body, should start to cause pain around his limbs. The pain and failure to metabolise toxins will drive up blood pressure. I am so sorry, the family, must be heartbroken. In all honesty, if May is able to do SQ fluid under his neck, bring him home for a day to be around family, then perhaps contemplate if he should receive his angel wings - this loyal and long time companion deserves, with grace." TLC just dont have the love and dont understand what the Pet owner is facing! We decided to bring our baby home because his Creat value actually went back up to 7.3 from 6.6! It was really sad, but staying at TLC is like staying in hell to us! 5) We were too sad to check the bills when we brought our baby home so we didnt know we were ripped out until later! The blood-pressure charges are really a ripoff!!! They charge us $123/day for taking his blood pressure!!! Crazy!!! My friends who used to go to their Vet in Beverly Hills which are not making those charges (for blood pressure). I believe they have nothing more to charge us because we decided to take Coby home and did not want anymore radiographs or ultrasound. They need to find a way to make the Bill! Very unethical! Just found that there is another 24hrs Clinic called Animal AM-emergency clinic in Pasadena on Foothills with much better ratings!!!

BU

Bunny Lee

If I could give no stars at all I would. I m terribly angry and disappointed in this medical center because they are not responsible or thorough with their examinations. Now my family and I are suffering the consequences. 10 days ago my brother found a stray kitten. The kitten was in pretty bad shape and before taking it home, we took it to the TLC pet medical center at 7 PM to get it checked out. Understanding that it was considered emergency hours at the time, we consented to pay the $98 walk in fee. Someone took the kitten from us to the back while we waited for him to get examined. When we were finally called in, a doctor told us that he would need: deworming, eye medication to reduce swelling, antibiotics for respiratory infection, FIV test, advantage, eye staining, Advantage, and cat food. The doctor said to put Advantage on him and give him medication for his eyes and cold. Total cost was $313.79. We did everything she told us to do and gave the kitten a bath before introducing him to the rest of the family. The swelling of the eyes and sneezing did go away for the kitten after a few days but he continued to scratch and bite himself. After feeling itching myself, I took him to a vet closer to my house. When the vet saw him, he immediately told me that what the cat has is highly contagious and should be kept away from all animals and humans. I asked if it were fleas because we had applied Advantage for that. He tested him and said that it was not fleas but it was scabies. He told me that it could affect my family and suggested keeping it isolated or taking it to a shelter, but warning me that shelters will most likely put it down. I told him I took it to a vet before and they didn t say anything about this parasite. He was rather surprised. The kitten got a shot and will need another one in two weeks for treatment. Walk in fee was $35. It should have been protocol for a doctor to check for conditions like this especially with stray animals. I took the kitten to TLC because I was inexperience with cats and wanted to trust the expertise of trained professionals. They were careless to warn me of anything that could affect me or my family. I have bumps that cover my body and makes me itch day and night. I cannot go to work and am afraid to affect other people in this household. I hold TLC responsible for not thoroughly examining the kitten and putting my health at risk. They are careless, inconsiderate, and overpriced.

DA

Dale Ball

Ill begin by saying that my dog survived a coyote attack and is fine after being treated at TLC as an emergency patient. Im grateful for that, and I assume that he was well cared for. I was thoroughly turned off, however, by their mercenary attitude, which began when I walked through the door and continued until two weeks later when my dogs stitches were removed and we were free from TLCs greedy clutches. The moment I arrived, I was informed that it would cost $98 just to have him examined, an exam which lasted less than 60 seconds, long enough, apparently, for them to determine that I needed to pay an additional $750 up front for tests and bloodwork. After a 2-hour wait, I was given the final estimated bill of $2481.50. When I registered my shock at the astronomical cost, the attendant checked the bill and discovered Id been charged twice for the bloodwork, so something like $350 was removed from that initial total. I was told by the doctor that I should be able to bring my dog home the next day after hed been stitched up and that hed be bandaged, with drains exiting his body. When I called the next morning to ask when I could pick him up, they told me he was still groggy from the anaesthesia and that theyd like to keep him another 2 days (to the tune of $319 a day) until he was fully alert. I declined their "kind" offer and brought him home to be groggy in his own home, depriving them of another $600-plus of revenue. They had charged me $71 for the bandaging, but he was not bandaged when I picked him up. When I asked about it, I was told, indignantly, that he had been bandaged earlier, but that it had been removed to send him home. Really? I didnt believe it for a minute. After that there were a couple of other smaller charges, which may have been legitimate, but by then Id had it with their gouging and was in no mood to take out my wallet yet again. I got the strong sense that TLC counts on people being so desperate to have their beloved pets taken care of, theyll pay whatever they have to. Ill never return to TLC again, and if you go, remember to TLC . . . TAKE LOTS of CASH!!