Care At the Courtyard Veterinary Clinic

Reviews 5

JA

Jackie Bergen

I don’t what to do next. I have used Care at the Courtyard since it opened and Diamond Vet before that (50 years). I love and respect most everyone there, but Monday, August 22 I called about 10:30 am requesting that a special canned food be ready and I would pick it up in about an hour. When I got there at 11:30 there were three girls working the front counter. Two were taking histories and setting up files and the third was on the phone. I stood there and not one person looked up or nodded or acknowledged I was there. I stood there for 10 to 15 minutes and finally the one got off the phone and still did not offer to help. I had to get back to work so I left. When I got back to work I called to re-order the food and not wanting to deal with any of those three girls I ask who sat at the other end of the counter and I think she said Savannah or Samantha. I asked to speak to her. It took quite a while for her to answer the phone. I told her that I wanted to order my food and ask how much it would be and could it be up front and I’ll have a check or cash ready when I come to pick it up. She said, “When you come in you have to wait your turn if there are other people ahead of you”. I then said, “I realize that, but clients should be acknowledged that they are there and not waiting in vain”. At 4:00 pm I went by to pick up my food and when I walked in I had cash in hand. I told her I was here to pick up my food. She went in the back and came out with a torn open cardboard box with half the cans taken out and dropped it on the counter with quite a thud. I took it and left cash on counter. Now I don’t what to do. My little dog Bitsy is really sick and so far I’ve seen Dr. Sonja twice and Tulare/Kings ER once. I feel that because of the way I was treated that now I no longer can have services there and I don’t know where to go with my little sick Bitsy or Rosie, Baby, Thomas, and Jasper.

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VA

Valerie Ehrlich

Care at the Courtyard has nursed our many cats through their wellness, sickness and death needs for over 15 years. I trust them completely. We get in to see them easily, the staff are all kind and knowledgeable, and they all know us and our cats by name. Whether our kitties have been struggling with diseases, abscess, or accidents, theyve nursed them back to health with good advice, correct diagnoses, and meds that work for our individual cats persnickety needs. They make follow up calls to see how kits are doing. Theyve suggested even options for food that have kept kitties healthy and happy, and handle our cats with care and kindness, even some of our more cranky guys. They set out options when care is needed to work with us and what is best for our pets--being sensitive to $ as well as whats best for the animal. They take time with questions, all questions. When weve had to put down three of our many beloved furpals, they have been sensitive, concerned, caring, and again, have always done not just follow-up cards and calls, but even remembered to ask how WE were doing on the next visit with remaining pets. I recommend them to everyone, and while all the docs are terrific, a special shout out goes to Dr. Campbell, who also teaches in the Vet program at the local college. All the doctors are competent, experienced, and extremely helpful, and keep up to date with continuing professional training and the newest equipment for the clinic. These guys at Care know what they are doing and do it well. We are sure we have placed our wee buddies in the best hands possible. We would not consider other vets after being fortunate enough to find Care. They are simply the best.

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NA

nancy marquez

If you want your dog to be experimented on and die without good veterinary practice this is it. My golden had gone here for years. He was 6 years old and was currently diagnosed with a mast tumor (size of a quarter) by Dr. Peterson and soon after he was poked for a sample of it, it got infected and made his body react so badly that my dogs leg grew with an infection/tumor. Long story short, my dog ripped it off because it had gotten so unbearable. Took him in again to Dr. Johnson and she freaked out because it had gotten so bad that she canceled his surgery he had the following day and said he would have to see a board certified surgeon specialist and that it could get pricey blah blah blah. She was nervous because of what had come of this. Its really none of her business how expensive it gets so it really bothered me that she judged us. She was also nervous because they screwed up! Fortunately, I called places all over Southern California and got him in the following day to a board certified vet surgeon. He said care at the courtyard NEVER took the right measures in testing his tumor. NEVER took X-rays, blood work, ultrasound and went straight to poking the small mass that became infected on his whole leg! His leg wasnt able to be operated on or anything because of the severity. These vets cut my golden retrievers life short. They may have the title, but certainly dont know how to treat your pets. Beware: Dont go here. I have other dogs that will never be seeing these wannabe vets.

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A

A Private User

I cannot express just how amazing this place is. My dog had a serious injury in her spinal cord and we saw 2 doctors (Sawyer and Johnson). Both are amazing, smart, energetic, caring, and experienced. They referred me to a specialized surgeon in UCD and they were great too. I have never felt so content and comforted in any other place. I always have a lot of questions (some may be silly) about how to care for my dog and this is the only place where they take me seriously and give me educated information. You can tell that they have continued their education and are up to date on medicine, care, and treatment on dogs. FINALLY, a place where I am not questioning the vets intelligence and competence!!! I know my dog is cared for there because they walk me step by step on everything they are going to do and why they are going to do it. I LOVE THEM!! They are not the cheapest but I will not take my dogs anywhere else, my dogs deserve it!

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DE

Debra Recendez

I have 3 cats and two dogs, all rescue animals. The staff at Care at the Courtyard has always been like a family to me when it comes to my pets. Early on in my first visits there my cat Smokey was diagnosed with injection site sarcoma. She was my only pet at the time and I was devastated with this diagnosis. The staff especially Dr. Holly Sawyer and Dr.Barbara Johnson showed Smokey and myself so much compassion and caring, that even though I was devastated by my loss, their positive attitudes and their state of the art treatments, allowed me and Smokey to have six extra months before her time ended. All my current pets who range in age from 6 years old to a year old are in excellent health due to the staff at Care at the Courtyard. Thank you to Dr. Johnson, Dr. Sawyer, and Dr. Peterson. Love you guys.

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