Robert M. Peppercorn, M.D.

Reviews 3

A

A Private User

Years ago, I made an appt w/ Dr Peppercorn asking for some antibiotic injections on each side of my nose, as I had been told I had an infection by another doctor. Instead of seeing the doctor as I had requested, his PA (Linda Nelson) walked into the room & told me I definitely had cancer in those areas & they needed to be excised immediately. She promised that the incisions would be invisible & that no one would know the difference once healed. After making the excisions, she then stated that if it were cancer, it was not malignant & could have waited - a total reversal of her prior urgency. They turned out to be exactly what I had told her they were - an infection in the sweat glands, not cancer; nodules under the skin that could not even be seen. When the bandages came off, I found myself with two angular scars slanted outward from my nose on each side & obvious deep holes where she had used the wrong type of sutures plus, pulled them too tight. I called asking to see Dr Peppercorn himself. While waiting for him, I overheard his staff laughing about my being upset over the scars w/ one of them going as far as to say based upon the sort of job I had, what difference did it make what my face looked like, which I found very embarrassing and demeaning. Brushing that aside, I then faced Dr Peppercorn who questioned why I would allow his PA to cut on my face (as though it were my fault) and then, stated that the large holes from the sutures were really just enlarged pores - obviously untrue. Then, upon my stating that the incisions had changed the outward appearance of my nose, he agreed, telling me he would do what ever necessary to make me happy. He offered me dermabrasion, laser and/or surgery. Suggesting I start out with dermabrasion & work up to surgery if I were still unhappy - whenever convenient for me. Though uncomfortable with the entire place due to how I had been treated, I attended a few sessions. Working out of town, it was very inconvenient for me & bc the scars were not that bad, I let it go, figuring if that were as bad as it got, I could live with it. However, as the years went by & my face began to age, the scars deepened, the pores widened until now, I actually have people asking me why I have them. I had 2 different surgical nurses tell me in the last 6 months that the sutures used were obviously the wrong sort. Though it used to not be such an issue with me, it has become something I cannot look into the mirror without seeing. Because Dr Peppercorn bills himself as being exceptionally ethical, I never worried that when I was ready, his offer to use laser or, surgery to correct his PAs mistakes would still be valid. It was just a matter of when & if the mental impact of the scars became unbearable for me, I had thought. However, having called his office today & informing the receptionist of who I was, I was first told she would have to call me back & then, upon calling back, that Dr Peppercorns word had expired with the passage of time & he was no longer willing to correct the scars created by his overzealous PA. I am very disappointed bc throughout the years, trusting that he would make good on his word when I was ready, Ive never made one derogatory remark concerning this situation to anyone, feeling it would be corrected when & if I decided the advantages of ridding myself of the scars outweighed the disadvantages of taking time off for laser treatments or, wearing bandages on each side of my face due to corrective surgery. I, now, want to warn others seeking facial treatments of not only the ineptness of the PAs Dr Peppercorn employs, the inappropriate behavior & comments one might encounter when dealing with his assistants, but also the fact that he isnt good for his word & any type of issue arising should be handled through the normal legal avenues because he cannot be trusted & is not the fair & caring physician he portrays himself to be.

AM

Amanda Arnold

Dr. Peppercorn is amazing. Our daughter got a staph infection as well as an eczema flare up at only a few weeks old. We tried everything her pediatrician told us to treat her. We realized it wasnt enough so we went to Sutter Dermatology and it was the best decision. Dr. Peppercorn is well educated in different treatments that are suitable for all ages and hes taken great care of our daughter. Thanks to him weve killed the staph infection and learned to manage her eczema. Dr. Peppercorn even gave us tips and tricks on living with a child with eczema. Hes the best dermatologist Ive ever heard of and Im so glad we went to him!

A

A Private User

I have been a patient of Dr. Peppercorn and his team of amazing professionals for more than 30 years. He is the most dedicated and professional physician that I have ever been to. He has taken care of 3 generations of my family and never let us down. He truly cares about us. Besides his outstanding knowledge and bedside manner, he always takes the time to be sure that he has addressed all of our concerns. I know that he is always rated as the top physician in our community during his 3 decades here. You will not be disappointed.