East Springs Animal Hospital

Reviews 5

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Thomas Hardy

Update: The surgical site area did get infected. Also, the doc had said an e collar wouldnt be necessary, but my dog was found licking his infected surgical site today. An e collar would have prevented that. The dog was taken back to East Springs and prescribed $100+ worth of antibiotics and pain killers. I feel completely ripped off. My dog was not handled in a safe way while in East Springss care. These people are not currently competent. I wont take my dog back. Original review: While my dog was in their care he sustained unexplained injuries - wounds to one of his front legs. The injuries were missed by the staff after three attempts to clean him up (first from blood and twice from poo). The wounds were bandaged only after I pointed them out. I hope the wounds were cleaned prior to bandaging. Background: I brought my dog in today for teeth cleaning and the removal of two co-located masses. It was expensive, almost $1,000. I did not go for the "minimum." The doc told me everything went fine. The tech told me my dog had pulled out his IV, had sprayed blood everywhere, and was cleaned up from that. So clearly the doc is oblivious. When my dog was returned to me he smelled like he had rolled in poo. The tech said she had already tried to clean him up. She was going to try again. My dog was again returned to me, still smelling like poo. I then noticed fresh wounds on a front leg that had nothing to do with his IV, teeth, or the masses that were removed from his chest. I asked how the wounds occurred. No one there had any idea. They said the fresh wounds were like from rug burn, but one was clearly too deep for something like rug burn to have caused it. I asked for the wounds to be cleaned and dressed. The staffs attention to detail and inability to clean an animal (took me about three minutes with a sponge and bucket) makes me question the quality and safety of work being performed. I have a feeling my dog will get an infection from either the wounds or the surgery. I do not feel I received good value for my money. Past experiences were much better. I will likely go elsewhere next time I need to seek treatment for my dog.

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A Private User

I am puzzled at some of the reviews listed, as both times I have visited with my dog in the worst of times, the staff has been fantastic. Dr. Neal Sliker saw my dog after a back injury when the vet I had been going to for 10 years was too busy to get him in that day. Dr. Sliker, despite us never having done business there before, got us in within 30 minutes of our phone call. We did not sit and wait, and he was thorough, professional and concerned. I have no idea if he gave the correct diagnosis as others have complained, but my dog responded to the treatment. I sadly had to put the dog down today due to age and mobility issues. Again, they got me in immediately for an exam, again with Dr. Sliker, and he concurred with my decision to put him down. He was extremely patient, caring and reassuring. It would have been easy for him to recommend we try to treat the animal in order to make a few extra bucks, but you could tell his concern with what was best for the animal and the family. He sat with my kids and comforted them through their crying and honestly answered their questions. They made the process as easy and comfortable an experience as possible under the circumstances. He came back in as we were getting ready to leave and stroked the dog 15 minutes after he passed. I am not sure who some of these reviewers have encountered there, but Dr. Neal Sliker showed me in more ways than one that he is a quality person and a concerned individual. I am eternally grateful for the care and compassion he showed my entire family and grace with which he allowed my friend to escape his pain.

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A Private User

We are new to the CS area and had yet to find a vet. Our dog Gracie started showing signs of illness similar to those she had had last spring. She had been extremely sick(5 days in the hospital and close to $6, 000 in vet bills) with HGE. I was very worried about the cost of another episode. Our neighbor recommended East Springs. They were able to get her in within 45 minutes of our call. The vet, Dr. Soffle, was amazing. She explained more to me about Gracies condition than our last vet or the vets that took care of her during her 5 day hospital stay. She was great about going over all the costs before any treatment was given...and i was very happy about the costs and found them very reasonable...they even sent the IV bag of fluids home with me so if she needed more I would not be charged for a second bag upon return! They did the tests very quickly while we waited( i had my 3 and 4 year olds with me) and gave us the results and administered treatment within an hour. I think it is very stressful to find a vet you can trust especially if you are making this decision with a sick animal...thats why i wanted to take the time to write this review...I cant say enough about our experience! I feel very lucky that weve found someone we can trust to take care of our furry child=)

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Daniel Kindred

We had come across East Springs Animal Hospital when our dog freckles became deathly ill, our current vet said we could come in for a emergency but might have to wait 3 hours. We love our girl and i felt we could not sacrifice anymore time than needed. We called East Springs and they promptly brought her in and made time to check her out. The very wonderful vet that saw us was Dr. Goetsch, and vet tech Serra. She worked hard with us to determine that freckles has a auto immune disorder. After some time Dr Goetsch notified us she was relocating, it broke our hearts but I respect her greatly for letting us know. Then Dr Abby MacDonald took over Freckles care and she is AMAZING, its like she was there since day one. Freckles is doing so well now and i know its because of the great care that Dr Mac, Serra, and all the staff of East Springs provides to the animals, and their human parents. Unfortunately our first dog Miller has been diagnosed with cancer, lymphoma at the age of 6, its hard to hold back the tears knowing that our fur baby is terminally ill and all of our lives are going to change forever during treatment, but it is a re assuring feeling knowing that he is under Dr MacDonalds care. Thank you East Springs for everything.

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Rachel Jay

Took my 9 month old labradoodle here when he had a URI. They were really nice, and my normal vet is in denver where i live, but i was in town for a few weeks when one of my dogs started showing symptoms. Anyways, the only reason i give it 4 stars is because they dont shut the doors!!!! They put you in a room and leave the door wide open so all the other dogs walk passed you and like, i just think it would be better and less stressful on the dog, if the doors were shut. All other vets ive visited they always shut the door and keep you in that room until you leave, i think also to minimize dog on dog interactions, because come on PEOPLE we are at the vet, our dogs are sick and dont need to be catching anything else from another dog. The place was nice and clean, and they gave me a free cup that measures how much dog food to give my dog exactly, since he was a little under weight, so i was very pleased with this. :)

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