Highlands Eyecare

Reviews 12

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Bryn Stewart

Ill start by saying that I dont write reviews often and I prefer to only do it when I have experience exceptional service but Ive been thinking about this for the last 6 months or so and after today, its time. The staff here is very friendly and Dr. Le is very thorough and will listen to all of your concerns and work to get your script just right. Im not sure if my old eye doctor ever sent my records so she was very patient with me to ensure that I would be happy. Recently, she even called me personally to get a better understanding of my concerns with my current contacts. Unfortunately for the doctor, the customer service here is seriously lacking. I will say that Ive had many friendly conversations with ladies who work here. Trying to get my contacts just right has involved a number of trial pairs, one box order and then a request for another brand - as youd expect, Im in regular contact with the team during this process. But, while friendliness is not the issue, there are so many "well call you tomorrow" or "well let you know when your contacts arrive" that never happen and miscommunication/no communication between their team... or simply waiting 5 or 10 minutes to pick up an order that isnt in the pickup box, that they have to hunt down somewhere in the office even though they said they were ready to pick up. I would estimate that 80% of the time that they say theyll call me, I have to call them days later because I never heard from them. Ill talk to one person and when I call back to follow up or find out what is going on, the next person will ask me the same questions that I spent 15 or 20 minutes discussing with the last person I spoke with days before. Its so frustrating! When I went in today (Thursday) to pick up trials that I was told would be there last Saturday (but theyd call me when they arrived and didnt), the girl at the front asked me if the Dr. said I could have the trials because I would need an appointment for them. If that was the case, why was this never mentioned to me/scheduled when I ordered them? Or why didnt they call me to let me know they were in and ask to schedule an appointment to pick them up?? I would find a new eye doctor now but since I have to pay (with insurance) for the annual visit, Ill wait until the 1 year mark when my prescription expires... For the record, every single eye doctor Ive been with since I first got glasses/contacts 20 years ago has entailed 1 annual visit, a fitting/maybe 1 trial pair then a regular box shipment from 1800Contacts. Simple. So, if you want a quality doctor and need one simple visit per year, I recommend Highlands Eyecare. For me, Im looking for recommendations for eye doctors in the Wheat Ridge/Highlands neighborhood. On the bright side, Ive never been so motivated to get Lasik in my life.

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Erica Bass

Having recently moved and having very bad eyes, I put off finding a new optometrist for fear of bad experiences. After reading about several local places online, we found this place which is within walking distance of our apartment, and it was absolutely wonderful! Dr. Le was funny, helpful, and cared enough to explain what was going on with my eyes and why she thought one course of action regarding my prescription was best for me. I cannot communicate how much I appreciate that!! They were also prompt getting us in AT our appointment time, and were organized and friendly getting our things ordered and getting us paid and out. Very, very great experience and informative staff. I would highly recommend!

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Ryan Bell

I have been going here for several years and always gotten very good service. Never had a pair of glasses I actually liked wearing until I got one here. One of the staff called a week or so before my last scheduled appointment to let me know that shed run my insurance information and found I wasnt eligible for my annual exam until a few weeks later, so we rescheduled. Talk about proactive customer service! They are also generally very upfront about prices (for any extra tests not covered by insurance, etc.) and available options. I wish the final bill was as predictable and understandable for other health care services as it is here.

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A Private User

I have had better service at Lenscrafters. I went in for an eye exam because it had been a few years and all they wanted to do was sell me new $400 glasses. I have a pair of $400 glasses that I like, but they just kept showing me new glasses. The doctor would not take no for an answer. Dr. Le made me feel extremely uncomfortable and she showed no professional attitude at all. I later found out from another Doctor that I did not need new glasses and that my current perscription was fine. Beware!

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A Private User

Excellent experience. I saw Dr. Le, and she was great about answering my questions about glaucoma thoroughly and patiently. The entire staff is equally helpful--I appreciated that they explained every aspect of the appointment/payment/etc., and their friendliness put me at ease. My husband and I both go to Highlands Eyecare and do not have one negative thing to say about it. Definitely the best optometry clinic either of us have been to. Highly recommended!

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A Private User

Probably the best eye doctor i have seen in over 5 years! Was able to make a same day appointment and no wait when i showed up. Didnt really complete understand my new insurance and after speaking with the doctor and receptionist understood the ins and out and every hidden corner of it. Will absolutely be going again and again. Thank you so much for my wonderful eye sight you guys ROCK!!!

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A Private User

I have been going to Dr. Le for 3 years now, and I have had nothing but great service and top-tier care from her and her helpful staff. I highly recommend her to anyone looking for a optometrist who is personable and very knowledgable. Its also very easy to order contacts from their online store, and their turn-around-time is very short.

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A Private User

Very good staff. I was having a bad morning and they managed to tolerate me. Had a very thorough exam with Dr. Le. Donna, optician, is very knowledgeable. Purchased a pair of glasses that fit better than I had ever had. Will definitely be going back. All staff is very professional.

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Marc Dionne

Great selection of frames. Easy to make an appointment online and did not need to wait for weeks to schedule an appointment. Everyone is very friendly and knowledgeable. Suzanne McClain took extra time to explain what the purpose and results of each of the exams were.

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A Private User

I took my 13 year old son in for contacts that hes been bugging me about getting for a long time. The whole staff was very patient in helping him and taught him how to handle. Hes very excited and even expressed unsolicited positive feedback regarding his experience.

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Lindsey Andrews

Close to work and hours work with my schedule. First time getting frames and due to my insurance having Davis Vision the selection was small. I also obtained a trial pair of contacts. Staff was friendly and they explained my insurance benefits in an adequate way.

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A Private User

I had just moved here from Ohio and was recommended to Dr. Le by my boyfriend. Very efficient, exam was quick and painless, and they were very patient as I tried on about 20 different pairs of glasses. Very accommodating to your schedule, even open Saturdays.

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