ProEye

Reviews 10

CA

Carole Hopkins

Was thrilled, but not any more...A few years ago I decided to change from a chain vision center to a more personal (non-chain) optometrist. Due to the reviews and proximity, I chose ProEye. Our experience with Dr. Dhillon-McDermott and the staff was wonderful. Dr. McDermott was extremely thorough and identified an issue in the back of my eye that was most likely present for years, but never diagnosed. After her referral to a specialist, Dr. McDermott explained the growth as benign, but should be carefully watched each year for changes in size and proximity to my optic nerve. Unfortunately, Dr. McDermott left Proeye in 2015. Having never seen Dr. Watson, I kept my 2016 appointment with Proeye. It was a big disappointment. The appointment was exceedingly long (over 2 hours, much of the time was spent waiting for Dr. Watson). Additionally, I had to remind the staff to do the additional test to take pictures of the back of my right eye. When Dr. Watson did finally arrive in the room, he spent very little time and was quite gruff when I posed any questions. Additionally, he never examined the pictures of the back of my eye. I needed to remind him as he was making haste out of the room. He did come back and look at the pictures, but never compared them to my last pictures from 2015. When I asked if he was going to do the comparison, he told me it was not necessary and left the room. I have since tracked down Dr. Dhillon McDermott and am pleased to be seeing her shortly. P.S. I am quite shocked at some of the unprofessional responses from Proeye (e.g., "rip us a new one"). Just some advice to the respondent(s) from Proeye, you may want to change your level of professionalism when replying to your reviews. If I were shopping for a vision center, the unprofessional responses from your office alone would turn me away.

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Savannah Lynch

I dont even know where to start with this terrible place. I was at my appointment for over 2 hours for my yearly exam. I was switched to various technicians throughout my appointment and then between the intern and doctor at the end. The doctor and intern told me my perscription changed and that they were ordering me contacts to try. Come to find out my perscription never changed and it was the same, but they failed to tell me. They never told me and 2 weeks later I called asking what happened and they said all the notes the doctor wrote were not what they told me. Terrible communication between intern, Doctor and the patient. Im doubting my eye appointment now and the lady on the phone only argued with me that the notes were correct and what the doctor told me was wrong. I dont recommend this place and Ill be switching doctors.

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Geoffrey Mak

I had an eye exam as well as a contact lens fitting and followups with Pro-Eye in Vernon and it was a great experience all around. The new patient paperwork and such was quick and smooth,without a long wait. Dr. Dhillon was very thorough during the exam and the fitting and helpful in answering all my questions about eye health and different contacts. Although I encountered some snags with the insurance company, Brooke was patient and on my side the whole time. There are fewer and fewer examples of great customer service nowadays, but Proeye is on top of their game. I would strongly recommend them to anyone whos looking for an eye care provider, you wont regret it!

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Malik Thomas

By far the best eye exam I ever had, this doctor and staff are amazing. Dr. Watson is very knowledgeable and cares for each patient and their issues. The techs run you through your testing and explain everything they are doing and why they are doing it. The exam is lengthy, but is so worth it, especially since my past eye doctor just cared about my glasses prescription and not the health. Which Dr. Watson found and resolved my vision is so much clearer. The office manager Toni will pick out the best frame that fits you personally and your needs. I recommend this office to everyone I know. Keep up the great work, Proeye!!!

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nicoleta ionica

I like to have my eyes checked periodically so I take very good care of this issue because it is very important to me. I chose Proeye because over there I found the medical care that I need. I want a doctor who is thorough and pays attention to my needs, measures my eye pressure and checks my retinas and then my prescriptions. I want to try a lot till I choose the right frames for my face. At Proeye I found really cool frames and a wide selection because I am picky. And I got an appointment really fast which was a bonus. Loved them and I will definitely go back.

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Jason Wilkins

My wife and I had an excellent experience with our first eye exam at Pro-Eye Associates. The staff and doctors were professional, friendly, honest and forthcoming. The exam was thorough and comfortable; a big change from our previous encounters with other establishments. When the exam was done, Brooke kept the office open late helping us shop for new glasses. I have never had such a great experience with any medical establishment, let alone an optometrists office. Thank you so much for everything, and well be sure to recommend your services to everyone.

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Kris W

Dr. Watson has been my optometrist for close to 7 years now and I cannot stress how personable he and the staff are. Whenever I come in, (which is fairly often,) I am always greeted with a smile from the front desk. The wait time is always very minimal and I am often in and out of my appointments within the hour. I should also mention that they do call ahead a few days in advance, 2 if I recall, to remind you of any upcoming appointments. I am a very busy person and so I appreciate these a lot. I absolutely love coming here!! 5/5 stars, no complaints!

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Ang C

Women at front desk are as equally rude and unprofessional as Dr. Watson. Bickering between each other in front of clients and saying sarcastic remarks. The last time I came in to pick out a pair of glasses one women we to the back to bring the samples out she came out will a box full of glasses another women asked what insurance I had and walked over to the women with the box before she coming over to show me, she then turned and came back with 5 pairs saying they only had these and to come back in 6 months when they would have more. No thank you.

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A Private User

I do not recommend this place. They provide horrible customer service. I tried complaining many times with no phone call back. One of the doctors tried to sell me a pair of glasses with a prescription when all I wanted was a pair of non-prescription glasses for work. My husband bought a pair of glasses and when he received them, the quality was very poor. The lens were not fitted properly and kept popping out. Lastly, they double charged my husbands insurance for the same visit. What a lovely business!

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Melody Lowrey

ProEye was very attentive to my special eyes. The staff made me feel very welcomed & comfortable throughout my exam. The Optical staff assisted me in finding the perfect frames. I look Marvelous. The service was so great that the next week I brought my daughter in for care. She loves all the frames they have to pick from. She also related very well to the staff & was not uncomfortable with anyone there. As a family I will be only seeing the doctors at ProEye for all our eye care needs.

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