Park Royal Hospital

Reviews 5

AN

Angela Rodriguez

I just left this hospital yesterday night and I have to say, this is quite possibly the worst hospital I couldve ever imagined for people with mental health issues. Just to clarify, I was there involuntarily due to a misunderstanding between me and police officers & I was put under the Baker Act. They started me off on the second floor, where the patients needed much more help than those in the floor/units above them in the building. I was able to happily get up to the third floor where patients were much more sane. Being the only real sane patient there (as said by doctors, counsellors, and supervisors), I was able to make a real observation of the place and their treatment. There are four or five groups a day, and almost none of them have anything to do with curing mental health issues. One of the groups played Pictionary, and another played some trivia game. Another group talked about eating healthy. None of the groups held had anything to do with helping mental problems and nobody was really there to talk patients through their real psychological problems. The doctors discharge the wrong patients at the wrong time and keep the saner ones longer. They discharged a patient when she was there for 15 days and she said she got no treatment for her depression whatsoever. No patient there felt like their stay has been helpful in the slightest. (Some of) the staff is beyond rude and impolite and clearly show they do not care about their patients needs. They will blatantly ignore some of the patients as if theyre nothing and dont deserve anything. A group of people came to show us a video about a treatment called ECT, and they gave us a handout with further information of the procedure and what its for. Patients would ask real questions and they answered with things that were completely different than what the handout said. (I.E. One patient asked if it has anything to do with treating dimentia, and they said flat out "No" and the handout says it can help with "Agitation and aggression in people with dimentia.") Its clear that none of the people working there are really there to help anybody and most of them have no idea what theyre talking about. I would definitely not recommend this hospital to anybody with psychological problems. They are better off talking to a high school guidance counselor or their parents or friends.

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ST

Stop Corporategreed

In a few words – Don’t Work Here. Very poorly managed facility from its inception. They did not adequately anticipate the amount of competition in Lee County, and surrounding areas for Mental Health/Substance Abuse treatment. Recently they had to lay-off, send employees home w/o pay, or otherwise let employees go due to not having enough patients under their roof to treat. They call it “restructuring.” They are trying to expand too fast in my opinion, and when their parent company, Acadia Healthcare, finally ceases with its voracious acquisition of other Mental Health healthcare companies to the tune of billions-of-dollars, their earnings-per-share will no longer beat consensus estimates. They are more focused on acquisitions then employee retention, patient care or improving their facility. The working conditions are deplorable. Only the upper administrative staff have their own private offices. The rest of Park Royal Hospital’s employees are forced to work in cramped, boiler room type conditions. The architectural planning for this facility was inept at best. In my opinion, CMS should be investigating their Medicare license. Why am I still here? Because the vast majority of SWFL employers are like Park Royal Hospital - they seem to view their employees as liabilities because they have to pay them, (and very little at that), every two weeks. I hope for the best, but expect the worst for this company. Don’t believe anything Wall Street says about this company. They also are only interested in making money by any means possible, and at any cost. Please close your doors and sell. Acadia Healthcare LLC has had more than enough opportunities to turn this facility around, and they have failed over and over and over again.

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AU

Augusta Porter

I checked myself in as a Dr took me off a medication that needed weaned and I was a mess. I was told I would be placed on detox wing but was put on an Alhimers ward. Puts were crying yelling I was in withdrawl plus I was in great pain. I went to try and rest but they gave me an excuse why the bed was in an upright position and could not be changed. I cant sleep sitting up. The second day food was horrible. Was not monitored for my insulin diabetis. I tried to talk to staff and was ignored. Along with the others. They were being treated like worthless life. I finally got to see a Dr and he said I should stay at least a weak but I signed myself out. Horrible place. I was there one before the first time. I had gone to an ER in town for anxiety and the social worker would not listen to me that I had panick attacks and anxiety and backer acted me. They kept me a while till I convinced the dr I was only anxious . The staff is heartless will not talk to you. This place need shut down Im a retired nurse and I would never be so insensitive and heartless. Please someone needs to go in as a spy and shut it down. The hospital building may be upgraded and new but the staff are in the dark ages. Both times I was in, they lost my belongings

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Brandy Rieffer

Look you have to understand this is a Baker Act receiving hospital and with that youre not going to have the same experience you would at a non Baker Act facility. Yes they do exist in southwest Florida, although very few and far between. Anyway I too had a God awful experience the first time I went there, I signed myself out almost immediately. Ill just say it, Dr Mazzorana should have his license pulled and is the most pretentious jerk which may have something to do with the fact he couldnt get into medical school in this country and had to go to a remote Caribbean island to do so. However, the second time I went, only because the non Baker Act hospital in Naples had filled all their 12 beds. I demanded a new doc and got Dr. Diaz, a fantastic Dr. Then a went to their outpatient program which is outstanding, a different world than "upstairs". Not the mention the most caring and wonderful psychiatrist Dr. Rieche. Park Royal is what it is, a short term crisis and medication stabilization unit, no more no less. The Baker Act itself should get zero stars for how much it is abused. There is nothing like it in Illinois.

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SA

Sally Gaines

My daughter has been admitted to this hospital several times and been released with the hospital stating she is stable and we tell them she is not stable. They discharge her and told me she had plenty of meds until her next appointment at the end of the month, she only had enough for a few days. We did not know that they were to make an appointment within 7 days and it was 3 weeks. I called to get help getting her meds until her dr appointment, Luke was great to help me, Andrew was very rude and Kate would not return any of my calls until I called and asked to speak to an administrator after speaking to Jeff, Kate some how found time to return my calls after days of calling her. This hospital is a joke!! So glad we moved her to California!! Where the hospital treats you like a person not a caged animal!! When at the California hospital you can visit noon to 8 pm daily, you can bring them food. They need their family to help them heal!!

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