Southwest General Strongsville Medical Center

Reviews 9

A

A Private User

Without question this facility should remove Anything resembling URGENT from their name. They are sorely over staffed with staff and unbelievably understaffed with doctors. They told me that the weekends are always crazy - knowing this they still have only 1 doctor Scheduled. We waited 1 1/2 hours before being called back an then waited another 1 1/2 hours o be treated. The doctor however was awesome - which isthe only reason any stars were given. We had to come back for a follow up the next day (Sunday) and waited 2 + hours to be called back and are still waiting 2 hours later to see a doctor. There is no excuse for this poor customer service. As a business owner, I am amazed that the hospital doesnt staff more efficiently - they would handle more people, make more money and maintain a professional reputation. The staff was very frustrated by having to tell patients there is a 2-3 hour wait. - Southwest General hospital should be ashamed of themselves for the poor way they treat their patients here - they are better than this. I understand the need to be profitable but they could be much more profitable if they staffed an additional doctor or at least a physicians assistant.
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AN

Angela Hanna

I have never been to an Urgicare before, and was a bit apprehensive about taking my sick infant daughter there as shes only ever been seen by her pediatrician. Due to the late hour, and the fact that she needed to be seen before returning to day care, I had no choice. Im happy to say that the entire experience was fantastic thanks mostly to the staff we encountered. Luckily, there was only one other person waiting to be triaged in the waiting area, so wait-time wasnt an issue. The receptionist was extremely pleasant and helpful and the doctor was upbeat and friendly. Most of all, the assistant or nurse that triaged us was amazing. My daughter is now at that "stranger danger" age and cries if anyone new touches her (especially in a doctors office). However, the young lady was so gentle, patient, and soft spoken that my daughter never cried. She gave her a popsicle for her soar throat and stickers for being a good patient. I never expected that kind of care from staff Ive never seen before! Thank you so much for making me and most importantly, my daughter, happy! I highly recommend this Urgicare to any parent with a sick baby!

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CA

Cathy H

We had to go here over the weekend during an out-of-town trip from Charlotte, NC visiting family in Cleveland with my 10 month old son who had pink eye. Total wait time in the lobby and the room was right at 2 hours. If we saw a doctor for more than 3 minutes to confirm the pink eye it was a miracle. What a disgrace to call yourself an Urgent Care and make a baby wait that long for essentially an eye drop prescription. People who got there just after we arrived were STILL in the waiting room when we left. How awful. In Charlotte we have these wonderful facilities called FastMed Urgent Cares. In and out in less than 30 minutes with great care every time, no matter the time of day. My wish for the good people of Cleveland is that these facilities come to your area. What a shame it is that you are subjected to such poor care and service from Southwest.

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Shannon Kidwell

So unprofessional. I went there at the beginning of May, for a uti screening. They sent a sample out to the lab and said "we will call you if we find anything." May 16th rolled around, I hadnt heard anything and I was still having uti discomfort. so I thought Id call just incase. She puts me on hold, had the doctor"review" my chart. They tell me I do indeed have a uti and then prescribed me medication. They did not call me, I had to seek them out to even find out my results. If I hadnt, God only knows how long I would be waiting and living with this. So lesson learned, dont wait for them to only call you if there is a problem...clearly they cant handle that small task. Get it together.

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CA

Cassandra Rodgers

This place is pretty awful. I went there once for what I thought was strep throat, turned out to be that plus a double ear infection. Dr gave me a prescription and I was on my way (Ok that probably took about 2 hours) I went to the pharmacy to fill the prescription. Turns out it was penicillin, which I told the nurse and Dr I was allergic to AND was on all my paperwork. Didnt help that I was also pregnant so the list of medications I could take was quite short, but I still had to wait 1 hour at the pharmacy then for the Dr to call them back to change my prescription. I used the "InQuicker" check in this time for an "appointment" so well see how that goes.

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Sharon Castorani

This is not the Medical facility for you. This is the most awful health care providers around. The manager is fake , and talks behind your back. You will not get quality healthcare here. The providers also talk behind your back. The Medical Assistants that work here are overworked and uncaring. They have a very high turnover for the employees, and there is a reason for this.. Keep looking you can find much better healthcare providers. I have learned from experience; if people are writing bad reviews then they have a reason to do so. This is the most selfish, uncaring, no teamwork group of so called medical professionals I have ever come across!

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Larry Cedar

The main phone line answering hub makes it impossible to contact who you are looking for. They have no live operator and the message tree is insane.

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IV

ivan newman

I went there and had a 2 hr wait then a 30 min wait in the room

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Ashley Frank

Um not 24hrs

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