Optical Outlets

1025 Oviedo Mall Boulevard, Oviedo, FL 32765, USA

Category:	Optician
Address:	1025 Oviedo Mall Boulevard, Oviedo, FL 32765, USA
Phone:	+1 407-977-3100
Site:	opticaloutlets.com
Rating:	2.7
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM Closed

Location

Photos 23

Reviews 16

CRAZY GAMER

Horrible place. Have had nothing but problems recently. Our entire family had their exams 6 months ago and received glasses. My daughter and I were complaining that it was still blurry with our new glasses. We went back and had another exam. Imagine my surprise when both the original perscriptions were wrong. We got our new glasses after waiting yet another 7+ days. This time, mine were made without the original bifocal lenses. I was so frustrated that I just went somewhere else. I just recently noticed my daughter squinting. When I asked her about them, she didnt want to upset me by telling me they were NEVER clear like they should be when she got the new pair. I just called and explained this to someone who put me on hold, transfered me to someone who acted like I just called in so I had to explain it all over AGAIN. She preceeded to tell be because it has been over 30 days, I would have to pay the regular, uninsured rate to be seen. ?? Now why would any professional doctor charge, no matter how small, a fee to fix a mistake that has been made OVER and OVER again. ?? It just seems a bit unprofessional, Incompetent, with a touch of bad customer service dont you think?

Anna White

This ppace is a scam. 3Months ago I bought a pair of glasses for my daughter which had costed me $157 not including the $ 75 insurance paid for it the total $232. Afte 3 months the frame it cracked and broke in pieces just like that by itself. I went back to the store and one of the employee there his name Carlos told me he will talk with the manager and the manager will call back because the glasses have 1month warranty only , thats weird you pay $232 for a month only!!!! Anyway it has been 2weeks since then and still nothing keep saying we will call you. When I go to the store they say manager is not here so we can do nothing without him. Very disappointed! Stay away from them !

Pmalagon19

1st off know that this is the 1st review I have ever done but this was just too much today. Ive been here since 2:40 with my daughters for a 3 pm appointment. There were no seats available and people were standing everywhere. They just took them back for the eye exam at 4:20 almost 2 hours later. I have been bringing them here for years but this place seems to get progressively worse. I think next year we will definitely be looking for a new place to get their glasses. Service is decent but they really need to get more organized with there appointments.

Jonathan Soto

The place is small and gets crowded easily but, they have a good selection for its size. The sales rep was nice and welcoming I am glad she recommended transition lenses, they are great. My first prescription was too strong so I went back after scheduling another appointment. With no problem or hassle the Doctor took really good care of me and took her time getting to a solution. When I got my reorder my glasses were perfect and I was happy with the end result. I ended up with a really nice pair of glasses that I was happy with.

NaKeia Robinson

I scheduled an appointment and when I arrived at 1pm for my 1:15 appointment the receptionist told me my appt wasnt until 1:40. On top of that the doctor who took my insurance wasnt even there when I was told the week before that he/she would be there! AND the receptionist said they changed doctors earlier that week ... Well , why not wasnt I notified of the change BEFORE my appt before I wasted gas, went on the hot sun. That ruined my whole day. They have ONE more change to make it right !!!!

Jennifer Marrero

They are horrible with customer service. They dont know what they are doing. Saying that I need authorization when my insurance said I didnt. Still dont have my moms glasses. Has been almost two weeks.

Mai Finney

I waited for over thirty minutes after letting the attendant know that I brought my daughter in for an eye exam. It wasnt until after thirty minutes of waiting that she informed me no doctor was in.

Juan Carlos

Awful costumer service . I arrived there after my wife. They told me I could not join them because the room was too small . My wife says the room was not small at all.

Halen Bardock

Lady spoke so fast on the phone could barely understand her, and was put on hold for over 10 minutes just to make an appointment. Red Bug Lake Road location.

Lydia Smith

They take the Humana Gold Plus HMO. For those who have this Medicare Advantage plan, you can get your free exam here and a discount on frames.

Laura Rivera

I always feel comfortable bringing my son here! Great selection and lower prices compared to 20/20 eye glass superexpensive store.

Marie C.

Customer service, ok. Waiting time too long for a pair of glasses. Two and half hours even with appointment.

Anne Frey

Great place! The sales staff were helpful and the selection was very good.

M Lopez

Great job on the much bigger location. What an improvement

Shawn Hart

Great customer service and great selection