Canton Pediatric Dentistry and Orthodontics PC

Reviews 6

RE

Rex White

This review is specifically concerning the ORTHODONTICS side - they actually operate as 2 separate entities under the same roof. If you have issues with billing or related needs (docs for Flex Spend, etc.) it will confuse you to death!! Weve had to call several times (5 times) this past year to get documentation to turn over to our Flex Spend account. Literally every time, someone takes down our email address and fax and says theyll send it. They DO NOT. You have to follow up every time. The last 2 times both my wife and I each had to follow up (her twice and myself once) before we finally got the needed documentation (basically, a billing statement). In addition, all payments show "Canton Pediatric Dentistry" on our credit card statements. We have 2 children, both who were going there. That means we have a lot of charges. If you call to get proof or to inquire about what a charge was for (anyone with Flex Spend accounts understand why this would not always be obvious, as several months can go by before they request documentation), thats when you find out just how separate the 2 sides of CPD are... you have to get transferred back and forth - no single person can help you. The final straw: Between the billing weirdness and a general feeling that no one person has any control, we decided to take my son to another Ortho specialist when it came time for his braces/treatment. What an eye opener that was. Of course, second opinions will typically exist, we were blown away. This dentist - a VERY reputable dentist whos been around for a very long time - looked at our daughters current fixture. He informed us that CPD removed teeth that was not at all necessary, among a lot of other things. He also made recommendations contrary to those provided by CPD for my son. Then today we had to call CPD because some of my daughters wires came loose / broke apart this morning at school. My wife was told to bring her in and theyd cut the wires. When they arrived just after lunch, the girls at the front desk told my wife that theyd have to have an appointment to have her wires cut back. Needless to say after a couple of conversations my daughter was taken care of. But seriously, enough is enough. They also want to charge you roughly $200 to EMAIL records / xrays (which are digital and already paid for, I should add) to another provider. Our new provider does not charge to offer this same service (again, because those records and xrays are bought and paid for). The problem? CPD is a corporation not ran/owned by one particular dental professional. Its a corporation with many departments, providers, locations, etc. I cannot, will not, and never will provide any kind of recommendation for this provider. We know of one friend who had a pleasant experience there, and I dont have much bad to say about the Dental side. But the Ortho side ruined it for us. No accountability, no consistency, no follow up, no organization, and a final attempt to take you for a couple hundred dollars if you decide to leave.

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Jessica Walden

They are crooks! I took my daughter on March 11th for a cleaning, this was our first visit there. Granted it was a saturday so they advised they could not get the insurance approved I gave them the benefit of the doubt and paid out of pocket for her cleaning during which i was advised that they would submit the insurance on the following Monday. After a couple of weeks I called my insurance to see if it had been processed they advised that they hadnt received anything from them. I contact the billing dept (who never answer mind you, always get the voicemail) they had not even submitted the paper work to the insurance and on April 11th **ONE MONTH LATER** the paper work was submitted they told me two - three weeks and id get my refund well again another month later they called me this morning 5/9/17 to say they had still not received payment from insurance called BCBS and they had actually received a check first of the month 5/3 AND CASHED IT!!! BCBS reached out but of course only got vm Soo now here we are they have been paid TWICE for the service and still stating they were not paid by BCBS luckily BCBS are aware of whats going on.... This has been nothing but a wild goose chase and no one was helpful only smarta** remarks and they refuse to take fault for not doing their job.

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A Private User

The hygienist was fantastic. She accommodated Charlies newest challenges at the dentist, and dealt with me professionally. The dentist was also thorough, and answered my concerns about Charlies dental issues. I asked for Charlie to go first, but the male that came to get the children suggested that if I wanted to come back, that we wait until my daughter was done. I clearly explained that my son was overly anxious, and we needed to move quickly with him. I had to ask a second time, and was accommodated. At which point, I understand that there is obviously a reason things are done in a certain order, however, when dealing with children, one must be ready to improvise. Overall, very pleased with the dentistry care we receive at this office. And each time we come, office staff always remembers that my son has always had issues with cartoons, and at one point, All Dogs Go to Heaven was okay with him. This visit, he requested his monitor in the room be turned off. Autism- ever changing needs, and the hygienist accommodated beautifully. Thank you for that

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A Private User

My daughter is only 2, and she just had her first dental cleaning. Shes definitely a mommys girl, especially considering I dont have any relatives in Georgia, no babysitter, no daycare. Ive always been a full time stay at home mom, just me and her. I was REALLY surprised when she went back in the room without me to get her teeth cleaned. The dentist said she never cried, even during her x-Rays. She was so excited when they gave her a new toothbrush, toothpaste, dental floss, and a balloon!! Theres also tons of toys to play with or movies to watch while youre there. The staff is very friendly, everyone one of them. Its nice to know that I can peacefully wait out in the lobby, taking a deep breath of "ME TIME", without having to worry about my child. Kudos to the best dentistry ever!

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A Private User

Our family just loves this office! We have 2 daughters who adore DR. COX and cant wait until the next time they get to go to the office and see everyone. Sometimes, they want to go to the office just to say hi. Trashell was very instrumental with our oldest daughter at her first dental visit. She has a special way of calming even the most scared child. By the end of the visit, our daughter didnt really want to leave. Every visit is like going to visit family or a friend. Not to mention all the hugs and smiles the girls receive. :) :) From the time you enter the office, the entire staff is so friendly. You walk away from your appointment just smiling. We would recommend this office to everyone, especially if your child is scared or worried about seeing a Dentist. :)

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Allyson Genger

Very disappointed in this office. Took my son here when he was four years old and was told he had no cavities. When we went back six months later they claimed that he had eight. They filled all eight and we have had nothing but issues since then. The fillings kept falling out or decaying underneath them. He has had all fillings replaced and has now had to have 18 fillings done all together on the same teeth. We left this dentist after the fillings kept falling out. Another dentist re-did the work and we have not had another issue since. He has not had any new cavities since we left this office. We have spent so much money and time fixing what was done from this office. They fill too many cavities at one time and do not do good work.

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