Gwinnett Medical Center - Duluth

Reviews 4

A

A Private User

Horrible Outsourced surgery location!! , unclean, unproffessional. This was more like being ushered into a dirty garage workbench. I had Rotator Cuff Surgery thru Orthopedic Surgery of Johns Creek. I did not know I was to have the surgery here. I am sorry I did not read the reviews on Gwinnett Medical first! Obviously this Gwinnett Medical Surgery Center is all about gettinng you in and out quickly, with minimal care and concern. I was literally pushed out the door bleeding from my shoulder with a wad of bandages on my shoulder still reeling from the anesthesia. How does 13K sound for what amounts to 45 minute of hurry up work. That is just Gwinnett Medicals cut which was undisclosed to me before surgery. The surgeon was another 14k ! I believe the surgeon did a great on the rotator cuff but, I appear to have nerve damage,numb index and thumb accompanied by a skin disease or disorder resulting from their anestheisa or from their unclean facility. Having my hand have all the skin repeatedly crusting and falling off my right hand index finger and thumb for the last 6 months wasnt something I was expecting. Being also a professional with both my hands this is huge! You will also find to have yourself billed for excessive amounts in addition to your so called deductible that has to be paid in advance for this proceedure. You will be paying what you think is your deductible in full, which is required before the surgery, only to find Gwinnett Medical is adding more to the bill after the proceedure. If your SAFETY AND HEALTH are important to you AVOID having any surgery here with this company! Check with your Surgery center and tell them you dont want to end up here. You may not come out the same person you entered as. Substandard and hurry up proceedures may leave you with other serious complications other then the injury you are having corrected. This place is all about MAKING MONEY!!! Your care and wellbeing is not of their concern, they just want you in out in an 1.5 hours period!! Read these other reviews and it becomes quite evident, This place is full of cut corner and insourced workers from other countries where they can get cheap and unprofessional workers who will do the work for less money! Sound familiar? Remember Ga. is a "Right To Work State" and Gwinnett Medical is in the business of making money, not caring and providing individuals with safe clean and professional medical care that is of the standard of our great nation. This place is a money making venture and if you value your health and safety of you, your family and friends you will choose a different provider then Gwinnett Medical. Choose a real hospital. This the equivelent to having a complicated surgery in a back alley garage unfortunately. Then you will be billed for excessive add ons after you have already paid your Full Deductible weeks before the surgery.

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Cindy Maison

I work in the healthcare profession myself and I have never had an experience like this before in my life. I went to the ER at Joan Glancy in Duluth last Wednesday night and it was diagnosed I needed an appendectomy. I was immediately admitted, yet my surgery was not until 4pm the NEXT day. I did not meet Dr. Anegundi until minutes before the procedure and had I not asked questions during my 12 hrs of wait time, no one would have explained anything to me. Lack of eating and tons of morphine produced a debilitating migrain, so when I did finally meet the surgeon I was in no condition to ask questions. Which btw...everyone said I had a migraine bc of lack of caffeine. Um...hello...I dont drink caffeine, so no, that was NOT the reason. And you know how you typically have a pre-op meeting with the anesthesiologist before your surgery? Yeah, not so much. So I had been sitting in my room for 12 hrs and no one could again come talk to me? All my other procedures had been done under twilight sedation, so I knew nothing really about general anesthesia. Needless to say I was extremely anxious by the time I got to the OR. To say Dr. Anegundi had zero bedside manner is an understatement. Never saw the surgeon again before I was discharged from the hospital. So now...I was suppose to have a post op appt in his office this morning and once again I got bumped. This does not make me happy. Clearly MY well being and concerns do not matter to this surgeon. Hindsite...I should have asked for another surgeon that could have seen me in a timely fashion. The ONLY reason I gave even ONE star is because my nurses were beyond fabulous. Emily took care of me during the day and Georgiana at night. You can tell these young ladies went into the right profession. Take control of your healthcare people. I assure you I will never put up with this kind of treatment again.

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Adam McManigal

I had sleep apnea surgery performed at this hospital. The physician, Michael Pickford, was great. I cant say the same for the billing department at the hospital he practices at. I verified the total cost of the surgery after insurance payments multiple times before I went in for the operation. However, a few months after the op I received a bill for over $20,000. I called them immediately and after they verified my patient responsibility with my insurance company, and realized that the insurance company had paid them, they apologised. I did actually owe them about $100 so I paid this and thought nothing more of it. Then a month later I received a bill for over $19,000 (minus the payment I had made earlier). I again called them. The person I spoke with read the notes on my account and told me they would get back to me. I never heard back from them and foolishly assumed that everything was fine. Then 4 months later I received a call from a collections agency telling me that I owed over $19,000. I immediately disputed the charge, sent them my claims information that showed proof of payment, and called Gwinnett Medical the next day and asked for a copy of my billing records. To their credit they called me back after noticing the discrepancy and told me that my account had been paid in full and they would be contacting the collection agency. This action caused me to raise the rating to two stars. Honestly I liked the staff (medical and otherwise) I interacted with. They were polite and personable, and with the exception of the billing nightmare I felt that I had a good experience with the hospital overall, so its a shame this happened. Otherwise I would have given them 5 stars.

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Britnee Johnson

The absolute worst. I was taken here by ambulance after a car accident that cause a few minor injuries. I get there and sit in the room for over 40 minutes before I even spoke to the doctor. The doctor comes in and asks me questions and then asks if I need anything for pain which I did. He leaves the room and doesnt come back for another 30-40 minutes. So here I am in pain just waiting and waiting. There was hardly no one in the emergency room this particular day. I literally did not receive any medication or get my wounds bandaged up until an hour or so before I was discharged. My friend had to call twice just to get them to bring me some pain medication. So after the whole ordeal, I never received the bill in the mail. I HAD TO REQUEST IT. The bill I was sent and the bill they sent to STATE FARM (after their law office CLENT HARKINS filed a lien on my account with STATE FARM after accessing the police report, even though I had stated I would be a self pay patient) were two totally different amounts. My account was never delinquent though. If I could give them no stars I would. Their customer service is horrible also. When I called patient accounts prior to them being paid by State Farm and after, to inquire about the mismatched amounts, they constantly gave me attitude and tried to give me the run-around.

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