Piedmont Mountainside Hospital

Reviews 14

JE

Jeff Green

NO customer services, extremely disappointing experience. Recommend people make the drive to Canton and use Northside. Issue: After doing substantial interaction with Piedmont to determine how much out of pocket costs would be incurred for a self-pay procedure, I was shocked when arriving at Piedmont Mountainside to find out my costs were going to be 250% more than quoted. I was first referred to Catherine Efford stating they would inform her of the issue and she would be in contact. She did NOT contact me and once I contacted her, she claimed she know nothing of my situation. Catherine stated she would contact me within 24 hours but NEVER heard from her again. I then contacted Wendy Topper, also at Piedmont Mountainside after being informed she was responsible for patient complaints. After forwarded her information, she also NEVER responded and only pushed my matter to someone else, Patton Childers, who was of no assistance. I thought that dealing with a small-town hospital would bring better customer services. Instead, all I received was finger pointing internally and pushing me between departments - all probably hoping I would just go away quietly. From my personal experience, Piedmont Mountainside had no certain whatsoever for my situation and provided zero customer services. As a result, they have already lost business from two other people we have referred to Northside, both of which received a high level of service and will NOT be using Piedmont for future services. Note to Piedmont: No reference is better than a bad reference. Remember that before deciding to not properly service your patients. I would give you zero stars but unfortunately Google reviews will not allow this.

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SA

Samantha Talley

I hardly ever write reviews but I felt compelled to. DO NOT TAKE YOUR KIDS HERE!!! I took my son here when he was having what was later diagnosed as febrile seizures and a temp of 105. The doctor said he had a bad double ear infection (1 day later I was told one ear was a little infected) they then gave him motrin his temp came down to 103 so they discharged us with an antibiotic and Motrin prescription. I then had to take him to the pediatric ER in Kennesaw the next day because his fever would not stay down longer than 2 hours. Come to find out the Dr at Piedmont gave us the wrong dosage of Motrin. Save yourself the trouble and Go to Kennestone Pediatric ER or Childrens healthcare in Canton!! Unless it is an absolute Emergency my child or I will not set foot in this place!!

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CH

Christina Tilton

I just delivered a little guy the other day. Ive had to go up a couple times for care in Labor and delivery and emergency they were always nice, during the delivery they were amazing. The nurses were all kind, compassionate and caring, and dr supan was awesome. I especially enjoyed the nurse on nightshift, Roo, she really made me feel good about delivering there, made me feel "at home" and safe. Thanks to all the staff there. My only issue was the food haha, the food is ok, not the best, not the worst but a lot of hospitals are starting mommy and me meals after delivery maybe something piedmont should think about getting behind as well.

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RO

Rose Ortega

This place is ridiculous! I am literally throwing my guts up in the waiting room and no intentions of getting me back to a room. There is no customer service! This place does not care about their patients! I have been sitting here for about an hour and when my daughter went to ask how much longer... They stated that there are a couple of people ahead of me and it will be another hour. I am the only one here that is in obvious pain and discomfort. Still no service!!! (My daughter is writing this for me, as I am too sick.)

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KE

Kellie Kell

BACK IN 09 THEY MESSED ME UP ON SURGERY. WHILE I WAS UNDER THE KNIFE THEY DECIDED TO DO AN EXTRA SURGERY THAT WAS NOT NEEDED NOR DID I APPROVE IT!!! NOW IM FKD FOR LIFE!!!!!!!!!!!! I HAD AN INTERNAL INVESTIGATION AND NO RECORDS OF MY SURGERY!!!!!!!! MY HEALTH HAS BEEN DOWNHILL EVER SINCE!!!! I TRIED TO SUE THEM BUT I WAS 19 DAYS TO LATE! GO FIGURE! THIS BANDAID STATION IS A JOKE!!!!! 2 DRS DID MY SURGERY. 1 IS STILL IN PRACTICE, THE OTHER SKIPPED TOWN!!!! CROOKED DRS! SINCERELY, FKD FOR LIFE, THANKS ASSHOLES!

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JE

Jennifer Welchel

Crystal Comeau is not a doctor that I would ever want to see again. She wasnt truthful about the situation and state that our family member was in. Decisions were made based on that and because of this, it took precious time with our loved one away from our family. Your facility is only as good as your doctors. I do have to say that most of the nurses on the floor and in ICU were good, but they can only do so much.

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MO

Moe Long

I had to bring my cousin and her husband here. I know E.R. visits usually have an annoying wait time, but he was in excruciating pain. We were there for over an hour and a half and he still never received medicine for pain. There was NO customer service. All of the staff were rude. There werent any concerns for the patient. Absolutely awful experience. From now on I guess well just use Northside Canton.

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ED

Ed Wood

Horrible service at this hospital. Waited 45 min for a scheduled CT scan, asked why the wait and was told "one of our machines is down, its ok, you can wait" with a laugh at my question. I walked out. Horrible service coupled with an infection rate 3X the local average, Ill take my healthcare dollars to a better facility. Id suggest you do the same.

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AM

amanda guthrie

The Womans Unit here is the best! I was hospitalized for 1 week December 2016 for Galstones while pregnant and gave birth to my fist child here March of 2017. I heard so many horror stories from friends about giving birth at other hospitals. I felt nothing but comfortable and cared for at Piedmont Mountainside Hospital. Thank you!

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MA

Maggie Evans

We have been waiting for more than 3 HOURS in the WAITING ROOM!!!! Still not getting called back to see a doctor! This is not acceptable and is not safe for an ER to allow patients to wait without being at least re-triaged. Apparantly, if you come in by ambulance, you get priority, no matter what the complaint. Unreal!!

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CR

Cristy Jacobs

It took over 6 hours for my nephew to get 4 stitches. He sat in the er with his head open and bleeding while others that were coughing and throwing up went ahead of him. Not to mention, there was only one Dr and he was not very kid friendly. Its worth the trip to Kennestone Childrens ER, trust me!!

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TO

Tony Davis

This hospital sucks Im writing on my bfs profile bc he cant write bc he sat there lastnight with his finger cut by a saw bleeding for 3 hours before 10 people waiting before him got up and left he decided to leave canton is so much better at least they would have let him bleed to death in a room

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TE

textrav1971

The wait time in the ER is ridiculous. Three hour wait with my daughter in severe head pain. That was just to make it to the back. If you have to come to this hospital call 911 and get an ambulance ride.Writing this review as we wait in the ER.This hospital sucks!!!!

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FR

Fred First

We received excellent care within 3 minutes of arrival. The on-duty Dr. (Dr. Atkins) was very caring, thourough and, knowledgeabe and thorough. The RN, Damon, stayed 35 minutes past his shift end to complete the job. The new RN, Anna, was wonderful, as well.

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