Mercy Hospital & Medical Center

Reviews 6

KA

Karlynn Neu

I had one appointment in the Gastroenterology department at Mercy Hospital and it was a complete nightmare. The wait time was outrageous, they were unable to get my information into the computer properly and I only saw the doctor for 5 minutes. Then prior to getting the results from my blood work he immediately scheduled a fairly invasive procedure for the next week. Needless to say I decided to go elsewhere for my follow-up appointments. However, my problems with Mercy hospital were only beginning. My new doctor, at the University of Chicago, attempted to contact Mercy hospital for my blood work results three separate times and was never able to obtain them. This is clearly unethical, and forced me to pay for all the tests to be repeated. I have also had multiple complications with the bills for my appointment and blood work, some of which have extended out to now, 6 months past my appointment. The customer service center phone line is always at least an eight-minute wait and they have refused to contact my insurance directly. It is no longer clear to me if the complications with billing are due to a mistake entering my information correctly into their system, or if they are intentionally trying to over-charge me. All in all, I have never ever had this kind of experience with a medical establishment and I strongly recommend never going to Mercy Hospital.

---

SH

Shivam Inamdar

The doctors here are (Specifically Physicians) are money-making monkeys. I had a cut from a knife on my hand which was a minor injury and treatable with little cleaning up and band-aid. These idiots took me to the X-ray room and took x-rays of my hand (Which i never got to see yet). Then they charged me 800 $ physicians fee (X-ray service not included, just physicians fees) and 40 $ X-ray fees. On top of this 1000 $ hospitals fee. My insurance covered just 800 $ worth hospitals fee, the rest I ended up paying. Not the fees, but their services is worst part. I sat there whole night to see a physician and in the morning (around 7) they took x-ray of my hand and never ever I saw any physician !!! (You read that right) ( Still paid 800 $). I dont even want to write about ER cause I think with what I write, google might take down this review. IF YOU HAD TO GO TO THEIR ER AND THEY TRY TO TAKE YOU IN FOR X-RAY, SLAP THEM HARD ON FACE. I hate google for not allowing 0 stars in rating at such points. Why do I have to give 1 star if its not worth it. Put short : You have too much money to spend and dont care for your health ? Want to be disappointed with awful service and ill-treatment ? Want to see how bad a hospital can be ? This is your go-to place. Thank me later.

---

BI

Bill Maher

1) emergency room waiting time was outrageous. I was watching my girlfriend move around in agonizing pain for 45 minutes before a doctor came into the room. 2) Very poor air conditioned building (if there even is any)? 3)GF asked if I could go back to the hospital to get a doctors note from the doctor which forgot to write it out before we left. She had an exam so she couldnt come with. I asked to speak to the same doctor we visited. Instead, the nurse "helping" me decided to have me talk to a different doctor who obviously had no care in the world what the situation was. Asked me how my girlfriend developed the neck pains, cut me off while i was speaking with constant "Uh huh, uh huhs" I was like, so all I want to know is if I can speak to the doctor who helped us earlier? That wasnt possible apparently. This doctor then said, "I cant write you out a slip to get her to quit her job." Ok, for one, who are some of these people who think they can judge others without any knowledge? and do they really think they have all the authority in the world to talk down to their patients? These people are 1 star material just as everything else in this decaying city. All, "I dont give a care about you" attitude.

---

SA

Sarah Martinson

My experience at Mercy Hospital was terrible from the moment I was placed on the ambulance. The EMT was disrespectful and giving me medical advice he was not qualified to make. I was shaking and hyperventilating and all he could say was, "Calm down," as if I wasnt trying. The bed they placed me in had dried vomit underneath it and for three days nobody cleaned it, even though I told the janitor and the nurse on the ward. When my boyfriend called internationally on business the nurses kept yelling at me to get off the phone when I was already emotionally upset from being in the hospital and not being able to get ahold off him because I was not allowed to keep my cell phone with me. By the time I got off the phone with him I was hysteria and in tears, but no one on the ward consoled me. The food was terrible. Always bland and cold. And then, instead of changing my medication, they increased the dosage of the medication I was on that resulted in my hospitalization. Within a week after my hospitalization at Mercy, I was hospitalized again because of my medication. This time, however, I was taken to Northwestern and I had a much better experience.

---

DE

Deveda Francois

The Parking lot guard is OUT OF CONTROL! The parking guard calls himself "Officer" Green when I asked for his name after he harassed me on the public street at 26th and Indiana, OFF THE PREMISES OF MERCY HOSPITAL. I then went in to Mercy Hospital to complain and THERE he ACCOSTED, TARGETED, CONTINUALLY PURSUED, INTIMIDATED, STALKED AND HARASSED me in the public domain pretending to have police powers, even though I had done nothing. I complained to Lieutenant Streety who said he would pass it on to Director Hardtke. However, I never saw Streety write anything except my name and phone number. Im still waiting for Hardtke to call me. I doubt anything is going to happen since I didnt see Streety write an official incident report, though he knew exactly who I was talking to. Women should be careful going anywhere near that hospital or that parking lot with Green working there. It was pretty obvious that hed done this before and quite comfortable in his actions. This Green guy MUST GO and I dont mean transferred to another location. His PERC card and any other certifications that awards him with public trust should be revoked.

---

DR

Dr. John Henton

I am a member of Clergy that was sent to Mercy Hospital by the family to pray for someone who had suffered a heart attack two days previously. To my surprise I was denied access by a Sue Brown who I was informed was the nurse on duty that refused for me to see the patient, they said because the patient was asleep. In all fairness by the time I got there it was 12:15 am however clergy visiting at this hour is far from unusual and most times the patient is asleep. That does not stop Clergy from being able to perform acts of prayer in a patients behalf. I am appauled that someone would deny Religious rights to a patient Ive NEVER experienced that before. This hospital gets absolutely bad ratings and a warning to others who might ask for their clergy to visit the seriously ill, they may get denied access to give someones LAST RIGHTS!! Sue Brown needs to be questioned about her ethics and moral beliefs.

---

---