Plum Creek Regional Animal Medical Center

Reviews 4

GI

gina will

I specifically asked them to call me, to authorize any treatment, they never did. When I called them to get a quote on my dogs care they told me approx 400.00 for my onr dog getting a cleaning and shots. They said they would examine my other 1.5 yr old to tell me if they could fix her tooth, if they could not I just wanted to get her shots done, which I discussed with them. What happened was they bombarded my husband with papers to sign did not go over anything with him, and told him in order to fix our 1.5 yr dogs tooth they had to clean her teeth, he questioned it and they told him it had to be done. They charged me for a full set of x-rays on both dogs which my husband not I authorized, they did a cleaning on my 1.5 year old then stated that they could not fix her tooth we had to go to a specialist. Why they could not tell him this before charging us 250.00 plus for a cleaning , and 115 for a full mouth xray set . This is very poor business. They gave my dogs a rabies shots but , never gave us the tags, I called them to get a refund on the services I never authorized , they admitted they over charged me for a nail trim but never called me back to advise about my refund or discuss why they insisted that my dogs teeth needed to be cleaned so they could repair a chipped tooth they never intended on fixing.They never gave my husband copies of the forms they had him sign so who knows what was on them , I tried to call them twice before they did anything on my dogs and each time I was told they would call me back, I never received a call. They say they were concerned about both of my dogs health , well they were so concerned , they never gave us after care forms , they never gave us the rabies tags but they made sure to get the bill paid and rush him out of the office . They charged me for unnecessary treatment that I did not want, never called me back to discuss my refund even though Dorothy the manager said she would. I am sorry to say the 1st time I took my dogs in I thought they were great and would have given them 10 stars. This time , which was the 2nd time I was very disappointed in their poor business ethics, and the fact that they never returned my calls or made a effort to refund anything , even the nail trimming for each dog they admitted they over charged me on. I am not so sure they were really looking out for my dogs health more than they were looking to see how much they could get away with charging me. Very sad i thought they woukd have been a great vet for my dogs.

---

TI

Tim Brinkman

The boarding center allows their dogs to bark all night and day with no regard to the neighboring houses. It sounds like dogs fighting , its that bad. I would never bring my animal there just based on how bad it sounds. Even after calling and very nicely asking them if they could keep the barking to a minimum, they still dont even care. I understand animals bark but its ridiculous how bad it is at 730am and how they allow them to bark throughout the entire night. Dont bring your animal here as it seems they neglect their animals. ((Update)) The barking continued for over 2 hours. I ended up driving over there to only see a male pull one small dog and take it away but continued to allow the other dogs to act out of control. DO NOT Board your animals here. Real dog owners do not allow their animals to disturb the peace and bark stressed out for hours and hours on end. *Response to theirs* Boarding is a service you do provide and just based on the excessive barking throughout the night and all day says all I need to know to form my own opinion on forewarning people to not board their animals there. Real businesses also keep in mind the surrounding community and ways to not disrupt the peace. 1984 is a long time and sometimes the ways of going about doing things should be reviewed and possibly changed , especially given the community around it. The fact that you have no respect for those around you says wonders. Remember , you uncontrolled barking fests that you allow to go on for hours face houses , houses that have kids , newborns and families. So yes , I have every right to come to whatever conclusion I want about the endless pestering and disturbance that radiates from your kennels. If people would like proof , I have it recorded also.

---

MA

mary sullivan

we have had no issues, this last time my husband took our dog tucker in. I am sure he did question the bill. Nursing staff have always been nice. I did find strange we have yet to meet the vet. This last time I called to question the billing it was 149.00 crazy. My husbands fault he is gullible. So they told him had to have pack of six pills. Cost over 40 bucks. Now being upset, I would think the lady answer the call would have had enough sense to get an office manager on the phone. Or tell the office management or anyone with authority to call me back. Nope just keep telling me I was wrong when questioned about price on clipping nails. When we first came in the gal was new at the desk but went to ask and confirmed by a Michelle that yes as you stay our customer those price will go down. Well they didnt. I was upset and was told well those are the prices. No good customer service at all. No follow up call nothing. So no we wont be back and I hope people realize they also getting ripped. I thought maybe first few times just the nurses greet you. Never met the vet once. I Worked in retail management for over 25 yrs and if I was running this place, either have a meeting, or get ride of rude ppl. Drove us away and sure will others. To the person who was so rude and didnt handle my phone call well I hope your not in charge of reading reviews. You need so training of manners on the phones in this office. Its not all just one person. .

---

KI

Kickin Grass NWI

The outside is terribly kept. Concrete cracks are filled with greatstuff foam filling. The weeds from the landscaping have clearly been laying on the sidewalk for a couple days eight outside the main entrance. The lady working the desk on Friday morning misinformed us of the prices of services and requirements for the services also leaving out state law requirements. We drove an hour to find out there is an extra exam charge just for a rabies shot, after we informed them we were coming from Indiana and needed to know the pricing before we wasted our time. Joy was very plesant and informed us of the corrections when we arrived. She also told the rude lady with the barking, aggressive dashund to contain it so it didnt bite our kids but the lady still didnt keep it back. BUT then Joy changed and didnt flex to help on the pricing even though the website says the package included rabies vaccine without an exam. The male doctor was also very rude and didnt even try to help with the situation. He said he refuses to wave the extra fee and was definitely not nice about it. He said it doesnt matter to him because he only gets paid for what he does anyways. So he obviously doesnt care about pets, just his pocket. We dont want anyone like that doctoring our family members. Neither should you! Dont settle for less. Go somewhere else.

---

---