Silver Cross Hospital

Reviews 5

JE

Jennifer Belsan

Was in the hospital for a 30-hr stay. Sent to the ER via ambulance when I went to see my family doctor for chest pains I was having. Sat in the ER with nothing but a chest x-ray for hours, with one 3-minute visit from a doctor and a nurse who barely checked in. Hooked to the bed on oxygen and heart monitors, etc, I finally had to press the call button to be unhooked so I could use the restroom. Sent up to my room after a CT scan, during which I found out the ER nurse had put in the wrong-sized IV and I had to have another put in--on my inner wrist, which was very uncomfortable--before the test could be done. Afterward I was sent up to a room for observation. Nurse told me theyd put in for a stress test the following day and since the request had happened already, I should be able to get in for the test bright and early. Visited by people all night, all of whom asked me the same questions and looked at me with vaguely puzzled expressions. Next day my stress test didnt happen until after 1 in the afternoon, after Id been told it would hopefully happen at 8 or 9. Due to them not communicating with me or food services, I was sent a tray of breakfast and not knowing I was supposed to be fasting for anything aside from a lipid panel, for which my blood had already been drawn a couple hours earlier, I started to eat, only to be interrupted by an irritated nurse who told me I was supposed to be fasting for the stress test as well, which no one else had thought to mention. Stress test was finished by 1:45, but I sat around until after 4 waiting for a doctor to simply look at the results and tell me if I could go. At that point, once the test was checked and found to be normal, I was discharged and sent on my way with no diagnosis and still experiencing the pain in my chest that had sent me there in the first place. As long as I wasnt about to keel over dead, it didnt seem like any of them were concerned with what might be behind this issue. This will no doubt be an expensive bill, even after my insurance coverage, for no answers and a long, arduous hospital experience that left me feeling worse than when I entered. My main complaints would be that their inter-department communication seems to be lacking, as well as their communication with me, the patient, and the overall impatient attitudes of the nurses and doctors who attended me. A couple were friendly; most seemed harried and distracted. This was my first hospital stay aside from when I gave birth to my son, so perhaps this is just a typical hospital experience. I know long waits can be expected with doctors, but I figured I would put my opinion out there for anyone who has the luxury of looking into hospitals before going to one and doesnt find themselves in an emergency situation as I did.

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FI

Fifi Boricua

My last experience was very bad...I have had another bad experience there and both times its from the same doctor. I have complained already once to administration about him and was told he has good reviews, his beside manner needs improving. This last experience in November 2014 was the last straw...I visited this facility because it quick and convenient location wise, again this particular doctor was cold...I came in with excruciating back pain, even though I had previous surgery on my back about 14 years ago, he refused to do an xray or mri, he told me to follow up with my specialist there is nothing he could do, he could only try to control the pain. I am allergic to many kinds and he gave me a hard time about that, then I felt as though he thought I was drug seeking, I had a few words with him, then his nurse came in to give me a shot and proceeded to open up the subject to only defend him and I told her I didnt need her to come in defend him I have had another previous experience with him with another family member who was a child in which he had the same kind of lack compassion. I told him I would not step foot back here again...The sad thing is he is always on staff at night, 2 nights ago I needed emergency attention in which I called there to see who the ER doc was on duty,,,they wouldnt divulge this information, which I thought was preposterous, whats the big secret??? is it that they know he deters patients??? Anyways I tried calling the hospital the next day to complain about my last visit and was transferred around and around and never given a chance to voice my concerns...Silver Cross hospital doesnt know where to direct complaints to regarding this urgent care,,,,they must not care

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H

H K

I had probably one of the worst experiences Ive ever had with a nurse at this location. When I seek medical attention I hope to be completely honest with my health care providers so they can give me the best medical attention I need and have them be non judgemental. Already being completely embarrassed and confused about my medical situation this particular day (uti sti related) when answering her questions honestly she scolded me and made me feel even worse about my situation. Instead of feeling like she was there to help me I instead felt belittled and ashamed. I almost started crying and left. She then took my blood pressure and it was so high that they had me wait 20 minutes so they could do it again thats how worked up and nervous I was to be around her. Im a young woman not a child that needs to be scolded at the dr. Other than her facility was very clean and Dr was very understanding and nice. The male nurse I had at the end very pleasant too. Most likely will never return in fear of her being there again though.

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DA

Dave Suszek

Kids? Dont come here at all! Unprofessional staff and doesnt have common sense. My wife has taken our young toddler daughter here and was treated like the biggest piece of nothing and felt like they did not give us any respect as good parents. In fact they treated us like horrible parents and assumed this. Worst experience by far. Please dont come here if you have little children. The nurses judgement was so bad, I would say she was taking all her personal troubles out on us. Also, I felt the staff performing a test on my daughter was doing the test so uncomfortable to my daughter, she was crying and I said something to the abrasiveness to the performance of the test and what they said to me and what they did, I felt I was not wanted nor did they care, I had to walk out as my wife stayed. After this stay, I was so filled with anxiety, I have been having trouble sleeping.

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MI

Michael Zukas

Our kids Dr. Ilah Heller-Bair - Our childrens childrens doctor was Dr. Ilah Heller-Bair from Lemont Silver Cross. And our son nearly died for this doctor of wrong diagnosis. She found him, ear infections, issued medicines and sent home ( said - come back after 4 days if he still sick ). Next day he lacked appendicitis, and we have spent two weeks in intensive care clinics for children. So Run away from this with your doctor if you want to stay alive. Remember: Dr. Ilah Heller-Bair

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