Carle Foundation Hospital

Reviews 3

JE

Jeff Christianson

wish i could write better about carle hospital after one doctor saved my life while another is doing nothing just continuing treatments of previous doctors. I just came back fro my appointment with Dr. Samineh Khosrowshahi and i left massively disappointed with her treatment plan and discussion i had with her. I explained my symptoms to her and she informed me that a neurologist only treats seizure disorders not pain disorders or other symptoms. I felt as if my other symptoms were completely unrelated to anything neurological. When my other doctors tell me the problems are in neurological field that i am having not theirs. This left me horribly frustrated. Who do i believe 5 other doctors a single doctor. And top that off she tried to order a MRI which my records show that i can not have a MRI. neurosurgeon Dr. beliber 23 years ago said for me to never be exposed to magnetism meaning no MRI, my mother was there at the time he said this. When the discussion of what i want done or what to do. I said proper diagnosis to find the root of all my neurological symptoms as per the other doctors have told me is the problems. this meet with resistance. And i got asked again by Dr. Khosroshahi do you want pills and of course i said no i would like a known diagnosis and proper treatment. i got told i have seizures and systemic pain disorder. and she said earlier she does not treat pain! And insult to injury is the fact that she asked why i want this treated so badly i said. i Said i wanted to be able to work some kind of job or go back to college either online or to a real university. She told me i am disabled i can not work at all or lose my disability. i had to inform her of the ACA and ADA back to work ACT and the ADA IRA plans for the disabled. Told me i could lose my disability i informed her i would not. And again asked me why do i want to go back to work or college and risk it i said. going to work and college give a person a sense of purpose in life. And makes life more enjoyable. Explained to her that I began working for 3 years after my aneurysm rupture for a center for independent living for 3 years but started to have weird symptoms. which got to point i needed a neurologist again after Dr. Nino retired. And went to her. But she didn’t get it and threw me into complete frustration with her. I told her if i was going to be talked down to like this and she was unwilling to find the appropriate diagnosis and treatments so that i could go back to college or try to work again. i would find a new neurologist. She said fine. I said ok i’ll be writing to DHS, congress persons, Illinois Medical board, and a great many agencies and possible news media and informing rest of my doctors her decisions with me and i have left her and why as explained in above. This is unfortunate. as my neurosurgeon Dr. beliber 23 years ago saved my life at carle hospital from a ruptured intracranial brain aneurysm. Perhaps it is her command of the english language or understanding of american laws or views of the disabled, i do not know anymore after suffering after years of her treatments and going toxic on my medications several times under her.

HU

Huijun Feng

I had a horrible experience at Carle. Our first baby was born at 8:30am on April 14. At around 11:30am that day, the nurse, Jamie, if I didn’t remember her name wrong, tried to teach us how to breastfeed, she pressed my baby’s head, really hard, downward my nipple(yes, make my baby facing down and the respiratory tube was blocked). We were all very concerned and even tried to lift the baby’s head, but she continued on doing it for about two minutes. Then the baby’s face and body turned blue/purple right after. We expressed our concerns and our baby was sent to the nursing room on the 11th floor and I was told her oxygen level decreased to 60. That night our baby was sent to NICU and stayed there for five days. She suffered a lot in NICU with a lot of tubes, and my baby was doing great in NICU without any breathing issue, except for sometimes the machine may give false alarms when she moves a lot. No event occurred and her oxygen level stayed at around 95-100, which is perfect for a newborn. When we were discharged at NICU, the nurse informed us that one should not press baby’s head downward, which will block her respiratory system, stop her breathing and 30 seconds’ of that action may cause big problem. We realized that that was exactly the nurse did on my baby’s birth date. We feel very angry. We realized that if there is no Jamies breastfeeding teaching experience, our baby may not need to go to NICU and suffer so much unnecessary pain. Most important, no breathing for some time and lack of Oxygen could cause brain damage. If my baby is healthy in the future, then that’s is fine. Otherwise, we will be very regret of delivering at Carle and reserve any right of us as a patient. At this stage, we are very mad of the skills of that nurse on the 11th floor and hope there is no potential side effect of that lack of oxygen experience. Moreover, my baby’s discharge from the hospital delayed 3 days and we received a big bill for my baby’s NICU care at Carle, which is not fully covered by our insurance. If possible, I will give zero star to Carles experience. By the way, when my baby discharged from NICU, we packed very fast (5-10 mins) and my husband went to pickup our car in the parking lot. We want to leave, but the nurse let us stay for 15 more minutes after the packing and saying that I dont want you wait outside if the car is not arriving. When we went downstairs, my husband has waited there for some time. And today a $295 charge show up in my carle account, saying discharge > 30 min. What? The hospital will charge us if we didnt leave in 30 mins, then is it on purpose that the nurse let us wait for another 15 mins upstairs???!!! My friend just delivered a baby at Carle recently and she had a similar discharge experience and got a delay discharge bill. Definitely zero star.

JA

Jay Wang

So i tried to pay my medical bill today. I called around 4:45 PM and a lady named Cathy answered. I wanted to setup a recurring payment. She took my initial payment and told me i needed to all back in a month. I said again i wanted to setup a recurring payment, she said that I would have to call back in a month. I said doesnt that defeat the purpose of a recurring payment?? She said there are other ways of paying and that i did not have to do it over the phone. I get it, Its 4:45PM and she dosent want to deal with one more caller. I asked her to put me on the phone with someone that can get this done for me and that i did not want to call back in a month. She put me on hold and came back to tell me that everyone had left and that the only way they could get this done is if i called back tomorrow. so now instead of a month its tomorrow.. Very professional. I got almost a $6000 bill because wife and I had our 2nd daughter there but they wont let me setup a recurring payment that day because this employee doesnt want to be bothered with setting up a payment at 4:45 PM. Carl hospital will show smiling faces to their patients at the counter, but behind the scenes they dont seem to care at all about their customers. And customers is what we are to this big bully of a institution like Carl. They treat their patients as needed to maintain their status as a OK Hospital. My wife and I had our 2nd daughter there. We have decent insurance but somehow the bill was huge. Its ridiculous what they charge you for an Advil and a diaper. So fine, i get it, i cant fight this. This "non profit organization" has me, and all the other poor saps in their grips. But for this employee to tell me that neither she or anyone else there is going to help me setup a recurring payment this evening is not right. IM TRYING TO GIVE THEM MONEY! So here is the bottom line. I Have to pay them money but only when they feel like taking, and if they dont? I have to try again the next day. Hopefully i wont interrupt a conversation or a snack break or something.