Presence Covenant Medical Center

Reviews 6

LY

Lyndsie M

I went into the ER for severe headaches. I was later diagnosed with "complicated migraines." The ER was very quick in getting me seen. 1 star, but I have a whole list of complaints. I had an EKG test. The technician left my chest exposed for the duration of the test, while other nurses came in and out. Im very sensitive to medications, and have a lot of known allergies. The medicine I received in the ER caused me to have a bad reaction, and made my headache worse. They did not tell me they were going to keep me over night, until one of the doctors said "well see what the test say in the morning." They proceeded to keep me "hostage" for the next 2 days. Ran tons of test, thankfully stating Im very healthy. I got 15 vials of blood drawn at 1 time. They took at least 27 vials during my "stay" at the hospital. Flash forward, I had a follow up appointment with a general physician 2 days after my stay. She declined to full fill the order to draw more blood, stating she felt it was excessive. The hospital ran treatments through out my stay, which I repeatedly stated were making my headaches worse. They did not tell me they were going to keep me a second night until I finally saw the neurologist late in the afternoon. The care on 7th floor was just terrible (with the exception of 1 nurse). It took over 2 hours to get water, over 4 hours to get an ice pack. My IV was constantly beeping. Several times it took over a half an hour to make it stop. I asked for information about the "medicine" they were pumping through my body, and didnt receive it until hours later. I was told I was going to see someone from financial assistance...they never came. I called financial assistance after my hospital stay...an application was never sent. The neurologists bedside manner was terrible. I declined to take the medicine Topamax, and his response was condescending "thats fine if you want to suffer from migraines." Thanks! Super helpful Dr. Helfrich! I even said the "H" word...holistic. Boy, did I get looked at like I was crazy. Im a therapist, and worked in an acute psych and chemical dependency hospital for a couple of years. I think I have the right to advocate for my own health...Especially since the hospital was not going to do so. I stated that I suspected my headaches may be due to a gluten intolerance and hormonal imbalance. This being the main reason why I did not want to start a regimen of harsh mind altering chemicals. Sure enough my suspicions seemed to be right. Eliminating gluten has help immensely! Recently I started getting 3rd party doctor bills in the mail. Ethics? I was finally the cover letter to the financial application, but not an application. Im still waiting on the application. I called today, again. Ive called several times to complain about my hospital stay, and have not heard back. To top it all off, my significant other stayed with me for the duration of my visit, and ended up covered in bites. We suspect it was from the recliner he slept in. The bites did not appear until the last day, and he showed the nurse. The manager of the floor suggested he go to the ER. I did not get bites, but we spent the following Christmas week, cleaning, checking for bugs, and loosing lots of sleep! We didnt have a bug issues before staying in the hospital, and luckily not afterwards. Ive been patience and courteous for far too long. I do not recommend this hospital at all!

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CI

cindy scheidemantel

My elderly mother has been admitted numerous times in the past five years for various reasons. Her care has usually been fairly good. It is clear that the nursing staff have more demands on their time than is humanly possible to complete. Understaffing was not the problem last week, when they loaded my mother into a cab dressed only in a hospital gown and diaper. They made no effort to contact a family member to inform us of her discharge. When I called to complain to her attending nurse, he told me that my mother had tried contacting us and nobody answered. My mother is no longer capable of reading a number and dialing it, something I had told the cognitive assessment "specialist" earlier that day. Her attending nurse justified releasing her in this condition by saying that she had been discharged and had to leave. It would have taken the same amount of time to call a family member as it did to call the cab. It is shocking that a medical facility could display such complete indifference to their patients welfare, particularly an elderly person without the mental capacity to care for herself.

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TE

teresa ives

My Dad came in thru the ER on a Sun. night. He was barely admitted but couldnt walk & ambulance had already been to pick him up after falling 4 times in 48 hrs. He ended up staying 10 days in hospital. Everyday he saw a different on call doctor, One doctor does not communicate with next, had unnecessary tests that did not consent to, nursing staff does not "tend" to patients in any way. My Dad needed help setting up his food tray, after telling nursing desk, writing it on his board, in his chart, it still didnt happen most days. He never got a shower, as he could not walk and was on oxygen. In the patient brochure it says the patients family is responsible for basic needs of the patient, feeding, bathing, etc. This is just a travesty! What does one do if the patients family lives across the country, like I do? My mother was not in any physical condition to "tend" to him 3x per day and does not drive. I would not recommend staying here at all.

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J

J Dirty

I needed a copy of my cat scan for my chiropractor a few days ago. A technician named Lacy who works in the imaging department was extra rude and condescending to me when helping me get my copies. Both my sons were born at this hospital and it holds a close place in my heart but I have never as a patient been treated so rudely and made to feel so stupid as I was by this technician. I asked to talk to the director of imaging and she was happy that I brought this to her attention. I just dont want another patient or myself to have to be belittled and treated this way by staff. I like this hospital and everyone in the ER(Brittanie is fabulous), every staff member that watched over me during my stay, and all the nurses and doctors that helped bring my two beautiful babies into this world were fantastic and very good at their jobs. I guess you get a bad apple every once in a while.

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CA

Carol Baker

The staff was friendly but it took way too long to get anything done or to even get a wash cloth. How can a hospital not supply you with towels. Do they expect you to not wash? When my husband (the patient) asked for water they brought him one 4oz bottle. Really?? The food wasnt very good. The cafeteria was expensive. The cardiologist assigned to the case was great though. He explained things well and had a great bedside manner and humor. The hospital is very old looking. The bathroom sink in the room had the enamel almost worn off completely in places. This place needs some serious updating.

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DA

Dayz Icarus

Apparently Provena will use 3rd party doctors on you without your knowledge when you go to get treated. These doctors are not under Provena umbrella and can be from anywhere. Worst part of it is if you are under a low income status and filed for financial assistance when you go to get treated, Provena will neglect to tell you that if by chance you get a 3rd party doctor, Your financial assistance is not covered and you will get a surprise bill from the 3rd party doctors frim/company. This is unethical and a bit scary.

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