The Little Clinic

Reviews 11

YV

Yvonne Perry

The office staff was pleasent and competant. However, the NP attended to his patients with a level of disrespect to acuity and decorum. 3 or 4 truckers came in support of 1 coworker who needed medicsl evaluation for DOT work. In short, the DOT evAL was bumped ahead of the 2 patients waiting. I do not recall the NPs name but he was very tanned male, well-groomed NP with facial hair. After a sidebar conversation with the NP beyond the partition, the trucker was seen. I, along with another female patient, signed in and had been processed with copay collected. I cannot attest to any specific impropriety during the sidebar conversation, but when I overheard the NP tell the staff he would take his break after the one he had (referring to the DOT walk-in) I requested my copay to be refunded and spoke candidly with ancillary staff about this disservice. In short, the workers failure to comply with their jobs requirements is not an acute medical condition .... their failure to plan became my problem when the sidebar conversation seemed to influence the medical work flow at this site. This experience has so soured my shopping at Auburndale Kroger that I drive to either Valu-Market ot Kroger on Central Avenue still months later. If Kroger wants to have a better standing with this consumer and her family of 4, please consider the auxiliary service providers impact of this 15 year resident of Beechmont residential neighborhood. Also, I was very disappointed that I did not receive any opportunity to provide formal consumer feedback after receiving my refund via The Little Clinic. Perhaps customer satisfaction is not a value measure for this company.

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LU

Lucinda Rudolph

Called ahead to specifically ask if the provider would be at lunch around 1pm & was told No, that they had two providers working. Left work to be there ahead as asked and then one of the providers left for lunch, leaving me to wait. I had just been there 2 weeks ago with the flu. Asking the receptionist why she told me told me they wouldnt be going to lunch when I called, she just looked at me. My time away from work is lost money as well as an inconvenience. Better communication skills needed at your front desk. Obviously I wont be back.

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MA

Marie Hicks

The clinic didnt close until 8pm. At 7:20 I walked in and was told they were booked for the day with only one person waiting. How can a place be booked when they dont actually book appointments?? The lady was very rude about how she told me too. Theres no reason this should have happened. I will NEVER go there again or recommended anyone else to go there.

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SA

Saundra Pendleton

Just left this location and they are awesome. Saved my spot on line before I went. The wait was very short, the exam was very thorough, the staff was great. My visit was with Brian Trent. This is my new place to go when I dont feel well.

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KA

Kandice Flores

This place closed at 8 om we were there at 7 pm they told us that they were full and turned us away. 9 year old with an ear ache.....5 min of time unbelievable

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CO

Cody Allen

Going on two and a half hour wait for a 10 minute school physical for my daughter... great way to spend an off day

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TH

Theresa Summitt

The staff was very friendly and professional, my husband and I week in the same week and we were both pleased.

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MA

matthew mccloud

great experience! Took great care of me!

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DA

Darrell Carlisle

Staff and service were great!

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BR

Bruce Wantland

Really good

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RI

Rinesa Hamiti

Thanks

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