Dr. Valerie D. Callender, MD

Reviews 5

DA

Dawnetta Baker

I made an initial visit to the Callender the Dermatology & Laser Center. I selected this Dermatologist due to the fact that they are a participant provider in my BlueChoice Network health plan. Despite this, Callender Dermatology told me that I had an out-of pocket charge of $185.00 for services for this visit. Despite questioning that charge, I reluctantly paid it. However, soon after, I filed a reimbursement claim with BlueChoice after they confirmed me that Callender Dermatology was indeed a part of my network, and that I should not have had to pay nothing more than the $15 co-pay. for that visit. I made several calls to Callender Dermatology and spoke with "Ms. Tasha" in the billing department. During one our conversations, Ms. Tasha stated it would take approximately (2) weeks for the reimbursement check to be processed at which I be notified via phone when the check would be ready for pick up. I actually allotted 3 1/2 weeks to past for good measure at which Ms. Tasha informed me that the check was still not available for pick up, "and that she had to wait for him to come back" for what I assume was authorization. Ms. Tasha stated she would contact me in 2 weeks to come and pick up check. Since that conversation, over 3 weeks have gone by and still no contact from Ms. Tasha regarding the reimbursement check. I have been more than fair and beyond patient with regards to resolving this ongoing issue with the Callender Dermatology Centers Billing Department. This company has chosen to ignore and has yet to reimburse me for wrongfully billing me during a service visit.This matter has been both frustrating and exhausting. This company obviously had no real intentions on refunding my money. This has played out long enough. Tomorrow will make a few year that I have been battling to get my $185.00 minus the $15 payment made by my insurance company. Update: I visited the Callender Dermatology & Cosmetic Center on 12/09/15 a day shy of my initial visit--12/10/2014 to them, I was forced to go to their office after still havent received my refund check, countless phone calls over the past 2 months. I am due $170.00.While there I spoke with Tasha in their billing department who showed me a print out of service which falsely shows Carefirst paid $72.01. A Carefirst representative on October 14, 2015 told me that Carefirst paid $15.00 and that would leave me with a $170.00 refund. This company will do anything to get out of refunding what they wrongfully billed me. And on top of that she claimed the refund check still isnt ready and that I would have to come back tomorrow to pick it up. SMH. STAY FAR< FAR AWAY FROM CALLENDER DERMATOLOGY & COSMETIC CENTER. THEIR BILLING PRACTICES ARE FRAUDULENT & DECEPTIVE

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ME

Medhanit Bahta

My experience was awful. I have been in the office before and although I did not necessarily liked the waiting time, my first visits were okay. My last visit was horrible. I had a procedure done on my face and the physician said "you are all set". She gave me cream to put on. I come home and looked in the mirror and part of my forehead did not get done. I called the center and they informed me that my insurance does not cover 100% of the procedure and i have to go back again and make another payment and have another procedure. I told them that I was not informed that my insurance does not cover 100% (this is after I pay $100+ deductible). They said that I should talk to the insurance about coverage not them. I informed them that it is not my job to check what my insurance covers and that it was the office job to inform me what percentage of the procedure the insurance covers. I even informed them that the physician did not say anything during the visit about the percent of the procedure that the insurance covers. If she says "you are all set" it means 100% of the procedure is done. They would not accept this reasoning and they said if I want to complete the procedure I have to go back and make another payment (deductible). This is not reasonable and I would not have made the first payment if I knew that they dont do the 100% procedure. Update: I have received an email to rate my last visit. I posted this same honest review there, and a couple of days later I received a certified letter from the doctor discharging me as her patient and that I can no longer be seen there. Thats okay with me, I was not planning on going back there, but I was stunned, rather than apologize, they chose to discharge me. I was never treated like this before by any doctor.

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KH

Khashayar Parsay

Stay away. This place is run for one purpose only: maximizing profit without genuine care for patience. I didnt care at first since it was close to home and I only needed a prescription. But having visited them multiple times now, its very clear that its simply one greedy business. They dont even try to hide it. The whole point of visiting to refill a prescription is that they are supposed to monitor you to make sure that everything is okay with you and there is no harm done by the drug you are prescribed. Not a single time this happened. I was given my prescriptions (I was told that theyd call) after a 30 second interaction without any check up or monitoring. Thats just being severely unethical in a field that ethics must remain intact. Even one time I tried initiate a conversation about my prescription by asking if there has been any new study on it, I was simply told, to my shock, "Google it!". I actually did end up googling it and found a very recent journal article with some new findings that they should have known about. Stay away!

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Kris A

I dont know how this place has such a high rating but please beware. To start off with the positive: The facility itself is very beautiful and professional and her nurse was very helpful and super nice and welcoming. With that being said, the total waiting time to see Dr. Callader was about 30-45 minutes and my "consultation" with her only lasted about 5 minutes tops. She does NOT assess your skincare regimen, skin type or sensitivities. All she ended up doing in those 5 minutes was glance over my skin, told me the obvious of my dark marks and prescribes me a topical treatment that not only made my skin worse by severe irritation, extremely sensitivity, an influx of acne, which in turn led to more scarring. I try giving this god forsaken medicine a chance for about 3 months and after I give her a call. She told me I would have to make an appointment for a new consultation (and pay for in full). Biggest hustling "medical" dermatologist in the area.

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AD

adparker69

Review for Callender Dermatology and Cosmetic Center I am a long-time patient of Dr. Callender who hasnt needed her services in almost 3 years. I visited the office for a maintenance checkup with Dr. Young and was pleased to not see a waiting room full of patients when I arrived. The front desk staff was extremely pleasant and organized. I went through the check-in process in a matter of minutes. Nurse Marian (think that was her name) was a delight! Dr. Young was thorough as always! She is such as asset to the practice. I even had the distinct pleasure to see Dr. Callender for a few minutes. That was a wonderful surprise! I was able to leave with a recommendation of a natural supplement to aid my skin this summer along with a prescription. My visit confirmed again why I remain a patient of this practice. Great job everyone!

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