MyEyeDr.

5331 Baltimore Ave Ste 103, Hyattsville, MD 20781, USA

Category:	Optometrist
Address:	5331 Baltimore Ave Ste 103, Hyattsville, MD 20781, USA
Phone:	+1 240-391-8989
Site:	myeyedr.com
Rating:	3
Working:	10AM–6PM 10AM–8PM 10AM–6PM 10AM–7PM 9AM–6PM 9AM–5PM Closed

Location

Photos 14

Reviews 11

Alexis Samuel

To Whom It May Concern, Veera Patel and every "doctor" in this building is a hack! I first walked into My Eye Doctor at the Columbia, Maryland location on September, 16, 2014. I was given an eye exam for contacts. With the same insurance I had for the previous 4 years, I went through the process of paying for the visit. I was surprised to realize that while at my previous doctor in a different state I would normally walk out with a year’s supply of contacts in addition to the routine exam, here, the allowance only covered a 6 month supply. No matter, I chucked it up to a higher cost of living and paid the remainder of a less than $25 co-pay. This year I found another My Eye Dr location closer to my route to work. (Hyattsville location) As soon as I walked in the door there was a noticeable difference. The place felt disheveled and tired. The service was unusually quick, with the lady behind the counter pulling me into a room and starting my preliminary exam before I could even right my name on the clipboard; then shuffling me into another waiting area. I hadn’t sat down when the doctor called for me with an air of irritation in her voice, and a most annoyed look on her face. It was clear she was checked out for the day, and no longer invested in her job. (not the feeling you want to get from someone who will be poking around your eyes) As she drudged through what was obviously an endless exam for her, we came to the part where she was going to check the “air pressure” of my eyes. Now normally this involves a little puff of air in the eye, but since their machine was broken, she uses another archaic device. This contraption is like a probe that she is bringing toward my eye while telling me not to blink. (Seriously?) Since my eyelids work normally to prevent things from entering my eye, I could not stop blinking and her frustration became more and more clear. My eyes watering, she repeated impatiently for me to stop blinking. Since I could not, she pried my eyes open with her fingers and forced the machine toward my eyes. It was the WORST experience I’ve ever had in an exam. (And I get routine “female” checkups) At billing, though I had the exact same exam the year before and paid only the normal $25 co-pay, they told me I owed an extra $129. I had them check it multiple times and called their Customer Disservice line just to get the answering machine, and no returned calls. When I finally got through to them, they told me the store was correct, and that all the locations I went to before (for the last 5 years with no changes in my insurance coverage) had charged me incorrectly. Done.

Shawn Francis

One of the best services I have received … I am a regular customer to this location, I get my glasses and my son’s glasses(Who breaks every 3-4 months) in this store. I have to mention you about the service I always get from here. Best leader: Margaret, the manager is always helpful and to the point. She has helped to pick the right glasses at right price for all our family. She has her team rolling and very courteous to their customer. Take ownership: When my Rockville location proceed my claim incorrectly, Margret and Estefany took ownership of the situation and called the Rockville location and corporate and assure me the refund( and They did). Warm & Welcoming: Yesterday I took one our family member there to get her glasses, she did not have insurance and we were on budget. Margaret saw me, recognized me and assigned her team member to get my information and she came over and personally helped us to pick up the glasses and stay within our budget. Difference Maker: Other stores or chains may offer better deals but the service makes the difference, this location staff make you feel home, welcoming and give you the best service. You guy are FANTASTIC!!!!!!!!!!!!!!

শুদ্ধসত্ত্ব দাস

When I call them up, it takes around 10-20 minutes to be able to speak properly to a representative. In between, I keep getting transferred from one operator to another (5 to be exact) and had to give the same information to each of them over and over again. Some of them kept putting me on hold abruptly. In summary, the staff is very inefficient. They also forced me to miss an appointment because they could not provide me some information in time. I was shocked by their lack of responsibility and attitude. After visiting the optometrist, they tried to withhold the prescription so that I am forced to buy a pair of eyeglasses from them.

Shannon Taylor

I went to this eye doctor in 2014 and had the worse expirence ever, I was told my glasses would be ready in a week which was a lie I waited almost a month for my glasses I contacted them about my glasses and the lady told me that they were about to send them back because they had been sitting for so long and I explained that I was never contacted about the glasses because the number she had on file was the wrong number and when I recieved my glasses I was even more displeased the perscription thats in the glasses is not for me and I can barley see out the glasses I wouldnt recommend this location to anyone

Laura Rogers

The optometrist was great - friendly and knowledgeable. But the best part was the staff! They were fun, laughed easily, made sure I had what I wanted and what I could afford. The selection of glasses was pretty good, and I didnt have to wait long for someone to help me. I heartily recommend the insurance plan. I had not had the glasses for 4 months when my dogs chewed the leather case - with the glasses inside. I was able to replace them at no cost because I had the insurance. You just never know.....

April O

I came to this place with my sister and we got glasses together. The doctor poured out glasses from a bag. I got designer glasses and my sister got tap out glasses. I made sure that the doctor had the prescriptions right before we ordered the glasses. Then when me and my sisters glasses finally came the prescriptions were wrong. My glasses had the prescriptions that my sister had and my sisters glasses had my prescription. So I have to wear my sisters glasses and my sister has to wear my glasses.

Venia K

This location: they dont seem to be knowledgeable. Also they procrastinated on letting go of my benifts. I cancelled my appointment and did not get an exam here. I went to lenscrafters. When I went to lenacrafters, it showed that I already had an exam because this location did not let go my benefits. I had to call my insurance company.

Alex Vernon

Went in for a checkup. Was given a series of tests, none of which were explained to me, one of which wasnt covered by my insurance and they didnt ask if I wanted. They tried to upsell me $400 lenses without telling me the cost up-front. When I got the glasses a week later, they were the wrong prescription. Avoid at all costs.

Peter Roehrich

Satisfied with the Dr and eye exam, but they put a lot of pressure on me to buy glasses that I didnt really like, at a high price, and didnt want to give me a copy of my prescription.

Lish Bartholomew

Prices are higher than most, but It was quick and the staff is very helpful.

Melissa Dark

My children had a very good experience there...