LensCrafters

3500 East-West Hwy, Hyattsville, MD 20782, USA

Category:	Eye Care Center
Address:	3500 East-West Hwy, Hyattsville, MD 20782, USA
Phone:	+1 301-559-1110
Site:	local.lenscrafters.com
Rating:	2.2
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM

Location

Photos 10

Reviews 13

Mia Mason

I found the perfect frames online and called ahead and had them be placed aside. When I arrived I tried on my new frames and fell in love. Anthony did a very good job at making sure I was happy with my new glasses and that they fit 100% correctly. Unfortunately I had to come back 2 weeks later because my frames were bent. I went to the counter and the guy (short black hair with black glasses and tattoos on his arms) told me he wasnt sure if he could fix them, he could try to bend them back into place but hes not responsible if they break. I was LIVID! Having just spent $200 on glasses this is NOT what I wanted to hear. If I wanted that kind of service I could have saved myself the gas and stayed at home and attempted it myself! He did not even bother to ask me if I had a warranty. Seeing my visible frustration Anthony soon walked over and began asking me questions, remembering me from my previous visit. He quickly looked at my glasses and had a solution. Within minutes he returned and my glasses were fixed, this time they fit even better than before! This location is a hit or miss with the associates. If you find the right one its a great location, if not it can easily become a place you would not want to return to.

James Wooten

Where do I start! WOW! Ok so first let me say the staff in the LensCrafters office are amazing, I like the fact that you can get glasses filled in about half an hour and walk out with you new glass. This is the ONLY REASON I continue too go back. Heres where it gets dicey. The eye doctor associated with the office is Shady at best!! Complete scammers and up chargers. I wont mention the doctor name but to keep you safe I suggest visiting an outside doctor and bring your script to this store to be filled. Ive complained and LensCrafters has no control over the doctor office. Its so bad between the 2 partners that one doctor in particular pushes contacts to take away from the business of LensCrafters. For my protection I wont disclose any specific details as Im pursuing legal actions against the doctor office for deceptive practices. If your up for an adventure be my guest visit the doctor office, if not I would highly advise not to have any contact what so ever with the doctor office. By the way Andrea one of the managers is great. Lovely girl interactive but unfortunately has to constantly but out fires between the doctor office & store. That reason alone she needs to be recognized for her hard work.

James Wooten

This place is practicing in some type of shadowy business practices. I came in as new patient left in the exam room for 45 mins where I fell asleep. Doctor came in did his exam and left. Not many question or conversation. Then the little girl who bought me in the first time comes back in asking if I was to be dilated. I said yes cause my insurance covers it. Then she said the doctor recommends an Extended Health Exam (EHA) that cost $30. The paper she gave me was about a paragraph long with no real description of this EHA. After an exchange of words I said yes Ill do but I want a copy of it. So she leaves and come back and says oh we cant give you a copy cause its now part of your medical records and you need to pay $15 to obtain a copy of your records. So I declined the service. Then she says the doctor recommend rear eye imagining for each eye and each eye is $30 . I declined that as well. Im now sitting and waiting for him to look at into my eyes after dilation. Im not even going to buy my glass here cause they are on straight BS. BE ADVISED NOT USE LENSCRAFTERS!

Ranbir Kang

I completely agree with many other reviewers. I went there today for vision testing. There was no rush at all. I only saw 2 other people. The wait after paperwork and between the assistant and doctor was v long. I took naps each time. The assistant asked me if i want to pay for additional imaging and other stuff and i said No. Then the receptionist asked me the same thing and i said No. She also told me about additional costs to release that record to my PCP plus additional cost for printing those for the release plus additional cost for mailing.When I said no for extra stuff, the doctor comes and was pushy. He showed unprofessional anger that i am not doing extra things and said that we are done. The receptionist gave me the prescription. The doctor didnt say a single word about what type of vision glasses i need or whatever.... Take home message: Shady business, very unprofessional, very greedy, devious staff, rude and arrogant doctor. I will not go there again. Avoid this place!

Megan West

This was the worst experience ever! The doctor was rude, condescending, and has no beside manner whatsoever. I was waiting for an exorbitant amount of time (over an hour to be seen), of which I felt as I was being "upsold" on everything. There was a fee for everything, and when I questioned the fee and what did the service entail, the doctor retorted rudely. The last straw was during the final part of my visit, my eyes were dilated - once they were completely dilated, they attempted to be upsell on another service. This service was the only reason my eyes were dilated. They try to pressure you to purchase the additional services. That last "stunt" was an extremely deceptive tactic to boost sales. I WILL NEVER RETURN!

A Private User

they have some nice frames. not cheap, thats for sure. But in the end, it was going to take them two weeks to get my lenses made, because I wanted photogrey. So when I said no, I was pretty unceremoniously ushered out of the store (they were closed, admittedly). In the rush, they hung on to my prescription, which the next day they assured me they did not have. sigh. Not the most competent experience Ive ever had.

Nandi Gzifa

I went with someone else, for an eye exam and new glasses alone. We had a set appointment and all. The whole ordeal took over 3 hours. We spent the first 30 minutes just waiting to be given the basic medical insurance paperwork. The prices arent good enough for all the time you waste. Your time is better spent elsewhere.

J.Melanie Hondoy

They dont honor the 30 day satisfaction guarantee. Very unhappy patient. My visions still not 100%. Optometrist will make it clear that he is NOT employed by Lens Crafters when an issue comes up and he (Dr) will not try to help in any way- btw has a smart mouth.

john burch

My opinion I Really did not have a good experience with the doctor at that location.

Vicki Henry

Dr. Bagola is an a-hole. Avoid this location at all cost.

Markus Klein

Friendly, OK prices and lots of options

Tonia Edwards

Very friendly great prices

lizz lizz

Best eye doctor ever