Chika Eye Care

122 Smallwood Village Center, Waldorf, MD 20602, USA

Category:	Eye Care Center
Address:	122 Smallwood Village Center, Waldorf, MD 20602, USA
Phone:	+1 240-419-3846
Site:	chikaeyecare.com
Rating:	3.5
Working:	10AM–5PM 10AM–5PM 10AM–5PM 10AM–7PM 10AM–7PM 10AM–3PM Closed

Location

Photos 28

Reviews 9

Juan De Cruz, Jr.

You know the saying, "if I could give 0 stars I would!" ....this place actually dwarves deserves negative stars! HORRIBLE service. I called on to make an appointment and explained I wanted to have a contact eye exam. Since I have an astigmatism in my left eye the exam and contacts are usually more expensive. Knowing this I checked my benefits before hand and saw I was allowed to be charged up to $60 for an eye exam and the rest would be covered by my insurance VSP vision. When I spoke to Brandon tonmake my appointment he told me the contact fitting fitting (eye exam) would be $90 because I have an astigmatism. I told him that based on my insurance I only pay $60. I gave him my last 4 of my social to call and verify. I myself called and spoke directly directly to my insurance company to ensure I wasnt misinterpreting my benefits. They confirmed I should only pay $60. I showed up for my appointment early, filled out the paperwork and then was called to see the doctor. I was asked to pay $90.....I explained to the woman I spoke to Brandon and explained my coverage allows for only $60. I dont know the womans name but she was an Asian woman....she told me insurance companies always say that but they dont pay. I explained that I had VSP before with a different employer and my benefits now are more comprehensive. I asked that she call and verify, she said she already verified my benefits when I made my appointment. I explained that there are exceptions to every situation and tried to appeal to her to contact my insurance. She refused and told me she has been doing this for 5 years and knows what she is doing. I was very upset, but never raised my voice...I did inform them that I would write a scathing review online. I left the office and then went to my car. I really needed contacts so I tried one last time to make it work. I called my insurance explained the situation and the rep offered to contact the office on my behalf. He called the office and explained my benefits but was told by the woman who I spoke with earlier that I would need to pay $90. She then put him on hold for about 10 minutes. I clicked back over to me and said she would not listen to him either. I asked to file a formal complaint against the office. I hopped in my car and drove to Visionworks. I was able to get a walk in appointment, contact fitting exam and glasses for $35! I was so skeptical because the ordeal I just had that I couldnt believe it! The rep at Visionworks explained that because I purchased glasses my exam was free, and my insurance pays for frames and lenses once a year so all I needed to pay was my copay. She showed me the breakdown of my charges, and it totaled $1,000....I only paid $35! If Chika Eye care would have bothered to verify my benefits they would have been able to make money on my glasses. This place is rude and unprofessional. I read the reviews and the negative ones fall in line with my experience. The positive ones, while the service may be fast, they work with you in regards to paying your bill....trust me, theyre probably overcharging, I would at least price shop somewhere else. Shame on you Chika Eye care for getting business by being in an insurances network of preferred providers but not actually providing the benefits as detailed in the insurance! Save yourself time, money and frustration.....dont go to this place!

Denice Williams

I would give this place 0 stars if I had the option. I went to this place for an eye exam last October or so and needed contacts. This place nickel and dimes you and asks for fees under the sun. I called for a cheaper contact prescription because I wasnt accustomed to paying $80 for contacts. The doctor found a cheaper alternative for $25, at checkout my total was $35 and some change and I asked why the extra charge and I was then told for a lab fee??!!! I asked for what? The representative then explained its for shipping because they dont stock contact lenses!!!! I called back a few months later for my prescription for the cheaper alternative so I could buy contacts from another eye facility who would have them in stock so I wouldnt be charged an extra $10, and the representative told me that the contacts I bought are no longer manufactured that they were discontinued over a year ago!!! I then said how is that even possible if I just bought a pair a few months ago!! I then asked to speak to the manager who was on vacation! This place gives you the total run around!!!

Ashley Doering

Great staff! Very friendly and helpful. Doctor was wonderful and informative. I thought I may have needed glasses and I was right. I will be reccomending this place to EVERYONE I know who needs an optician. Only thing I dont like is that my insurance covers everything except all the extras and the $25 they charge for shipping. If its something I need it should be covered and $25 dollars seems like a lot to ship out and back a small, light weight pair of glasses. But hey thats just my opinion. Otherwise great place to go. 5 stars!!!

Taneka Swann

I have always had a great experience at Chika Eyecare. Ms. Chika has a genuine love and concern for her patience and her passion spills over to her staff. They welcome you in like youre a part of the family. I recommend this establishment with full confidence in their service.

Derika F Fam

Family oriented and great environment. The doctor is a class act and will work with you if you need any type of help with purchasing your glasses or contacts. She finds solutions and alternatives if you ask. Very kind doctor and good staff. We are there for life.

Latasha M.

Dr. Chika was great with both of my daughters (ages 6&8.) I am extremely confident in her optometry skills. My daughters are happy with their glasses selections as well.

Iris Savoy

I was a patient of Dr. Chika when she was at Wal-Mart Vision. The staff and professionalism is horrible. No reminder calls depending on staff. Dont go

Candice T.

Additional $80 for a contact lens fitting fee, that would not be covered by insurance. Thus place is a ripoff. Ive never paid additionally for an exam.

Ericka Winters

Elda is very rude and because of her rude attitude, I will never go back to this place!!!!!!!!!